SUMMARY:

• Seeking a challenging position that allows me to perfect my skills in the field of IT. I want to work with a progressive organization where I can utilize my knowledge and skills for the mutual benefit of the company and myself.
• Overall 5 years 4 months of IT industry experience in requirement gathering, analysis, design and implementation.
• Manage and create the Low level document after studying the High Level documents.
• Development area includes EAI, eScripting, Workflows and configuration.
• Worked on the interface between Siebel & other applications to accomplish the business needs using Web Services.
• Worked on Inbound & Outbound interface calls.
• Worked on Loyalty Module, Leads, Opportunity and Quote functionality.
• Having hands on experience and exposure in development of BI Publisher Reports (Multilingual environment).
• Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.
• Experience in working with PL/SQL, Unix and using SQL loader to integrate with Siebel application
• Working knowledge in SQL, PL/SQL and UNIX.
• Responsible for Defect and Bug fixing.
• Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the Technical Implementation.
• Responsible for mentoring and managing new resources in the team.
• Excellent team player with good consulting, interpersonal, writing and communication skills.

TECHNICAL SKILLS:

CRM: Siebel 7.8, Siebel 8.1, Siebel eCommunications, Siebel Tools, Workflow and Policies, eScript, Siebel EAI

Tools: TOAD, TWiki, FileZila, Edit++, Oracle BI Publisher 10.1.3.4.2 , MS Office, BPMN

Operating System: Windows 98/2000/XP, UNIX, Sun Solaris

Programming Languages: C, C++, Siebel eScript, SQL, PL/SQL, Shell script

Databases: SQL Server 2000, Oracle 10g, Oracle 11g

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Developer and BIP Reports Developer

Responsibilities:

• Configuring Business Objects, Business Components, Screens, Views and Applets using Siebel Tools.
• Good knowledge in configuration of Integration Objects.
• Implemented Error Handler functionality for tracking errors.
• Exposure of Siebel eScript and automation of business processes through Workflows.
• Customization of Siebel vanilla applications based on user requirements.
• Involved in development of Siebel Objects required for BIP Reports.

Confidential

Siebel Developer and BIP Reports Developer

Responsibilities:

• Involved in requirement analysis for STC. Responsible to choose best solution for the requirement.
• Identifying the performance impacts on the existing implementation and interfaces.
• Delivering design documents with all the quality guidelines from the client.
• Responsible for implementing business requirements.
• Configuring Business Objects, Business Components, Screens, Views and Applets using Siebel Tools.
• Good knowledge in configuration of Integration Objects.
• Implemented Error Handler functionality for tracking errors.
• Exposure of Siebel eScript and automation of business processes through Workflows.
• Customization of Siebel vanilla applications based on user requirements.
• Involved in development of Siebel Objects required for BIP Reports.
• Developed complex BIP reports with Barcode implementation.
• Developed BIP reports for multilingual application (Arabic).
• Created the technical design document for tracking the changes made for each Change Request.
• Responsible for communicating with the Oracle Support by raising the SR for the complex requirements.
• Involved in resolving the issues found during Unit Testing & User acceptance Testing.
• Involved in the bug fixing and implementing enhancements.
• Understanding the transactions of Sales & Order Management and Loyalty Modules.
• Responsible for performing unit testing of Siebel Application to ensure the changes made in CRM module is as per the requirement.
• Performing sanity testing of Sales & Order Management and Loyalty related transactions in various environments.
• Configured the Dynamic Drilldowns, Static Drilldowns on the List applets so that the user able to see the Detailed information about their products.
• Configured Pick lists, Dynamic Pick Lists, Constrain pick list & Multi Value Groups as per the user requirements.
• Performed Data Mapping, Bulk imports of data in the Siebel database using EIM
• Creating and modifying configuration (ifb) files to run the EIM import process to populate the base tables in optimal manner.
• Involved in extending columns in the Siebel base tables.
• Involved in data cleansing at the Staging table level while loading the data into EIM tables.
• Reviewed and analyzed the application requirements & legacy system.
• Involved in the analyzing, planning and execution of data transfer from legacy systems.
• Created End to End mapping sheets.

Confidential

Siebel Developer

Responsibilities:

• Worked Extensively in Siebel Loyalty Module.
• Hands on Experience in Siebel Configuration using Siebel Tools.
• Single handedly configured, restored and sanitized batches with respect to loyalty modules in all environments.
• Worked on EIM for loading the details of transaction into base tables.
• Worked on Stored Procedures to bring data to EIM Tables from Legacy Tables.
• Monitored EIM processes and checked Log files for errors.
• Thorough functional knowledge of transactions with respect to Loyalty module.
• Worked on Accrual and Redemption promotions.
• Debugging PL/SQL and Siebel code and rectifying errors.