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Salesforce Trainer Resume

SUMMARY:

  • 5 years of experience as an inpatient Mental Health Specialist, under direction of the Registered Nurse.
  • Facilitated adult learning using instructional techniques that include; interactive lectures, simulations, group discussions, and team exercises
  • Salesforce training for a global rollout for commercial Real Estate and a Confidential .
  • Oracle Taleo training for a state government implementation of a new recruiting system
  • Maintained effective technical and organizational relationships with key stakeholders for critical proprietary systems
  • Built and revised engaging content for end user presentations, instruction manuals, and job aids
  • Cultivated joint vendor strategic partnerships and alliances
  • Trained channel partners on sales process, product knowledge
  • Monitored and reviewed partner lead development and conversion to Sales
  • Spearheaded development of comprehensive sales tools: Visual aids, FAQ’s
  • Effectively managed the sales cycle process from client consultation to closing
  • Interfaced with multiple decision makers C - Level, technicians and end users
  • Pursued high value customers, identified pain areas and crafted a compelling value proposition

AREAS OF EXPERTISE:

Adobe Captivate, Call Center, Cloud, Customer Relationship Management (CRM), Customer Service, Financial Services, Government, Healthcare Reform( ACA), Medical Devices, Microsoft Office, Oracle, Proprietary Systems, SaaS, Sales, Salesforce, Salesforce1, Salesforce Lightning, SAP

WORK EXPERIENCE:

SALESFORCE TRAINER

Confidential

Responsibilities:

  • Technical Trainer for Insurance Agents on Management of leads and clients using the Lightning Salesforce platform.
  • Presentation and group facilitation of large groups
  • Demonstration and classroom exercises
  • Instructor-led online Training.

SALESFORCE TRAINER

Confidential

Responsibilities:

  • Trained Salesforce.com end users and sales management with the objective of driving sales, and increasing adoption
  • Developed and produced Sales Training curriculum and training materials, Video Training using Captivate
  • Salesforce Community Platform, Pardot Marketing, Salesforce1 Mobile

TRAINING CONSULTANT

Confidential

Responsibilities:

  • Instructor and presenter for large classrooms with diverse experience levels
  • Created, updated, and revised all training materials including job aids

CONTRACT TRAINER

Confidential

Responsibilities:

  • Classes taught include: Salesforce Quick Start, Advanced Salesforce, Salesforce for Outlook, Salesforce1 Mobile
  • Facilitated adult learning using instructional techniques that include; interactive lectures, simulations, group discussions, and team exercises

CONTRACT TRAINER

Confidential

Responsibilities:

  • Proprietary End User Systems Trainer for a state wide rollout of e-licensing
  • Field Training position for a rollout that trained over 250 diverse end-users and managers.
  • Responsible for portable classrooms and a mobile lab which included system troubleshooting

CONTRACT TRAINER

Confidential

Responsibilities:

  • Classroom training rollout of 300 + of call center employees in a computer lab setting
  • Facilitated adult learning; interactive lectures, simulations and team exercises

CONTRACT TRAINER

Confidential

Responsibilities:

  • Business Applications, CRM and VoIP Cloud conversion implementation

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