SKILLS AND KNOWLEDGE:
ITIL: IBM SmartCloud Control Desk, MAXIMO, HP System Manager 9, Divalto
ERP and management tools: Dell KACE, LogMeIn, CTERA Cloud, CITRIX, Symantec Endpoint Protection, Symantec Hosted Web SecurityProduits IBM (WEBSPHERE Application Server, TADDM, IBM Tivoli Integration Composer, COGNOS 8(Report Studio, Query studio, EP)), ISIMAN
SGBD: SQL Server, DB2, Oracle, Access
System: Active Directory, DNS,VMWare, ESX Server
Operating System: Windows 2008 Server, Windows 7, Windows 8, Windows 2000, Windows 2003 Server
- Respond to customer requests for IT advice
- Manage the local assistance for unresolved issues or preventive services
- Preparation of dashboards and reporting for steering committees
- Maintain updated technical procedures and operating solutions
- Manage the resolution of claims and Level 2 incidents
- Manage Backup / Restore from the CTERA Cloud
- Monitoring the Configuration Items by Kace DELL
- Manage remote hosts through LogMeIn
Technical and functional consultant
- IBM SmartCloud Control Desk, MAXIMO, TSRM (Tivoli Service Request Manager), TAMIT (Tivoli Asset Management for IT), helpDesk and assets management solution according to ITIL standards
- IBM Websphere Application Server.
- ITIC (IBM Tivoli Integration Composer).
- Mapping between different databases to import assets
- TADDM ( IBM Tivoli Application Dependency Discovery Manager).
- Configure and customize Maximo to meet business objectives: Security groups, applications and graphical customization - Designing
- Workflow customization - start centers, classifications, Designing
- Knowledge in Database configuration
- Synchronize Active directory users with maximo through VMMSYNC/LDAPSYNC
- Document test cases, expected test results and collaborate with testing teams and business partners to resolve testing problems.
- Editing of training manuals
- Provide training to customers
- Identify and resolve customers incidents
- Provide users supports
- Implementation of Confidential
- Entering parameters
- Formalization of procedures and operating modes
- Assistance to training and manual supports achievement.
- Procedures writing and implementation of the repositories under ISIMAN.
- Contribution to the development of COGNOS decision tools:
- Creating reports using STUDIO REPORT
- Documentation of sheets indicators in COGNOS EP
- Writing of procedures under ISIMAN
- Supervision of computers and machines
- Establishment and administration of LAN network
- Incidents Traitement for telecommunications customers.