SKILLS AND KNOWLEDGE:

ITIL: IBM SmartCloud Control Desk, MAXIMO, HP System Manager 9, Divalto

ERP and management tools: Dell KACE, LogMeIn, CTERA Cloud, CITRIX, Symantec Endpoint Protection, Symantec Hosted Web SecurityProduits IBM (WEBSPHERE Application Server, TADDM, IBM Tivoli Integration Composer, COGNOS 8(Report Studio, Query studio, EP)), ISIMAN

SGBD: SQL Server, DB2, Oracle, Access

System: Active Directory, DNS,VMWare, ESX Server

Operating System: Windows 2008 Server, Windows 7, Windows 8, Windows 2000, Windows 2003 Server

PROFESSIONAL EXPERIENCE:

IT manager

Confidential

Responsibilities:

• Respond to customer requests for IT advice
• Manage the local assistance for unresolved issues or preventive services
• Preparation of dashboards and reporting for steering committees
• Maintain updated technical procedures and operating solutions
• Manage the resolution of claims and Level 2 incidents
• Manage Backup / Restore from the CTERA Cloud
• Monitoring the Configuration Items by Kace DELL
• Manage remote hosts through LogMeIn

Technical and functional consultant

Confidential

Responsibilities:

• IBM SmartCloud Control Desk, MAXIMO, TSRM (Tivoli Service Request Manager), TAMIT (Tivoli Asset Management for IT), helpDesk and assets management solution according to ITIL standards
• IBM Websphere Application Server.
• ITIC (IBM Tivoli Integration Composer).
• Mapping between different databases to import assets
• TADDM ( IBM Tivoli Application Dependency Discovery Manager).
• Configure and customize Maximo to meet business objectives: Security groups, applications and graphical customization - Designing
• Workflow customization - start centers, classifications, Designing
• Knowledge in Database configuration
• Synchronize Active directory users with maximo through VMMSYNC/LDAPSYNC
• Document test cases, expected test results and collaborate with testing teams and business partners to resolve testing problems.
• Editing of training manuals
• Provide training to customers
• Identify and resolve customers incidents
• Provide users supports

Consultant

Confidential

Responsibilities:

• Implementation of Confidential
• Entering parameters
• Formalization of procedures and operating modes
• Assistance to training and manual supports achievement.
• Procedures writing and implementation of the repositories under ISIMAN.
• Contribution to the development of COGNOS decision tools:
• Creating reports using STUDIO REPORT
• Documentation of sheets indicators in COGNOS EP
• Writing of procedures under ISIMAN

Network administrator

Confidential

Responsibilities:

• Supervision of computers and machines
• Establishment and administration of LAN network

Help Desk

Confidential

Responsibilities:

• Incidents Traitement for telecommunications customers.