IT manager Resume

SKILLS AND KNOWLEDGE:

ITIL: IBM SmartCloud Control Desk, MAXIMO, HP System Manager 9, Divalto

ERP and management tools: Dell KACE, LogMeIn, CTERA Cloud, CITRIX, Symantec Endpoint Protection, Symantec Hosted Web SecurityProduits IBM (WEBSPHERE Application Server, TADDM, IBM Tivoli Integration Composer, COGNOS 8(Report Studio, Query studio, EP)), ISIMAN

SGBD: SQL Server, DB2, Oracle, Access

System: Active Directory, DNS,VMWare, ESX Server

Operating System: Windows 2008 Server, Windows 7, Windows 8, Windows 2000, Windows 2003 Server

PROFESSIONAL EXPERIENCE:

IT manager

Confidential

Responsibilities:

Respond to customer requests for IT advice
Manage the local assistance for unresolved issues or preventive services
Preparation of dashboards and reporting for steering committees
Maintain updated technical procedures and operating solutions
Manage the resolution of claims and Level 2 incidents
Manage Backup / Restore from the CTERA Cloud
Monitoring the Configuration Items by Kace DELL
Manage remote hosts through LogMeIn

Technical and functional consultant

Confidential

Responsibilities:

IBM SmartCloud Control Desk, MAXIMO, TSRM (Tivoli Service Request Manager), TAMIT (Tivoli Asset Management for IT), helpDesk and assets management solution according to ITIL standards
IBM Websphere Application Server.
ITIC (IBM Tivoli Integration Composer).
Mapping between different databases to import assets
TADDM ( IBM Tivoli Application Dependency Discovery Manager).
Configure and customize Maximo to meet business objectives: Security groups, applications and graphical customization - Designing
Workflow customization - start centers, classifications, Designing
Knowledge in Database configuration
Synchronize Active directory users with maximo through VMMSYNC/LDAPSYNC
Document test cases, expected test results and collaborate with testing teams and business partners to resolve testing problems.
Editing of training manuals
Provide training to customers
Identify and resolve customers incidents
Provide users supports

Consultant

Confidential

Responsibilities:

Implementation of Confidential
Entering parameters
Formalization of procedures and operating modes
Assistance to training and manual supports achievement.
Procedures writing and implementation of the repositories under ISIMAN.
Contribution to the development of COGNOS decision tools:
Creating reports using STUDIO REPORT
Documentation of sheets indicators in COGNOS EP
Writing of procedures under ISIMAN

Network administrator

Confidential

Responsibilities:

Supervision of computers and machines
Establishment and administration of LAN network

Help Desk

Confidential

Responsibilities:

Incidents Traitement for telecommunications customers.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship