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It Manager Resume

SKILLS AND KNOWLEDGE:

ITIL: IBM SmartCloud Control Desk, MAXIMO, HP System Manager 9, Divalto

ERP and management tools: Dell KACE, LogMeIn, CTERA Cloud, CITRIX, Symantec Endpoint Protection, Symantec Hosted Web SecurityProduits IBM (WEBSPHERE Application Server, TADDM, IBM Tivoli Integration Composer, COGNOS 8(Report Studio, Query studio, EP)), ISIMAN

SGBD: SQL Server, DB2, Oracle, Access

System: Active Directory, DNS,VMWare, ESX Server

Operating System: Windows 2008 Server, Windows 7, Windows 8, Windows 2000, Windows 2003 Server

PROFESSIONAL EXPERIENCE:

IT manager

Confidential

Responsibilities:

  • Respond to customer requests for IT advice
  • Manage the local assistance for unresolved issues or preventive services
  • Preparation of dashboards and reporting for steering committees
  • Maintain updated technical procedures and operating solutions
  • Manage the resolution of claims and Level 2 incidents
  • Manage Backup / Restore from the CTERA Cloud
  • Monitoring the Configuration Items by Kace DELL
  • Manage remote hosts through LogMeIn

Technical and functional consultant

Confidential

Responsibilities:

  • IBM SmartCloud Control Desk, MAXIMO, TSRM (Tivoli Service Request Manager), TAMIT (Tivoli Asset Management for IT), helpDesk and assets management solution according to ITIL standards
  • IBM Websphere Application Server.
  • ITIC (IBM Tivoli Integration Composer).
  • Mapping between different databases to import assets
  • TADDM ( IBM Tivoli Application Dependency Discovery Manager).
  • Configure and customize Maximo to meet business objectives: Security groups, applications and graphical customization - Designing
  • Workflow customization - start centers, classifications, Designing
  • Knowledge in Database configuration
  • Synchronize Active directory users with maximo through VMMSYNC/LDAPSYNC
  • Document test cases, expected test results and collaborate with testing teams and business partners to resolve testing problems.
  • Editing of training manuals
  • Provide training to customers
  • Identify and resolve customers incidents
  • Provide users supports

Consultant

Confidential

Responsibilities:

  • Implementation of Confidential
  • Entering parameters
  • Formalization of procedures and operating modes
  • Assistance to training and manual supports achievement.
  • Procedures writing and implementation of the repositories under ISIMAN.
  • Contribution to the development of COGNOS decision tools:
  • Creating reports using STUDIO REPORT
  • Documentation of sheets indicators in COGNOS EP
  • Writing of procedures under ISIMAN

Network administrator

Confidential

Responsibilities:

  • Supervision of computers and machines
  • Establishment and administration of LAN network

Help Desk

Confidential

Responsibilities:

  • Incidents Traitement for telecommunications customers.

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