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Senior Program Management Consultant Resume

San, FranciscO

PROFESSIONAL SUMMARY:

  • Results oriented senior delivery leader with 17 years of experience in management consulting, new product development, feature enhancements and portfolio/program/project life cycle management.
  • Out of the box thinker with an exceptional ability to identify business opportunities and generate revenue growth.
  • I possess exceptional knowledge of IT Delivery processes and techniques, Waterfall and Agile Methodologies, Strategy Roadmaps, Business Development, P&L Management, Relationship Management and Partnerships. Expertise includes Management Consulting Services, Program/Project Development, Resource Management, Relationship Building, Budgeting, Change Management, Release Management, SQA Methodology, Business Analysis and CRM/ERP (SFDC, Netsuite, PeopleSoft) Implementation

TECHNICAL KNOWLEDGE:

Development Languages: XML, HTML

Software Methodology: SDLC/Waterfall and Agile/Scrum/Incremental

OS/Platform Knowledge: Windows OS, Apple OS, Solaris/UNIX (including VI Editor), Linux - Red Hat

Tools: /Applications MS Office Suite, MS Project, Clarizen, Smartsheet, Visio, Basecamp, Asana, Jira (Zephyr, Confluence), Assembla, Salesforce.com, MS Dynamics, PeopleSoft CRM, Netsuite, HP Tools (LoadRunner, Quality Center, WinRunner), Empirix (eLoad and eTest), VMware (vSheild, vFabric, vSphere), Remedy CCM (Pac2000), Microsoft Sharepoint, ConnectWise, Clarity, Dreamweaver, PVCS Configuration Manager, Confidential Rational ClearQuest, Bugzilla, TestTrack

Quality Assurance Practices: Test Plan Design, Test Condition Evaluation, Test Case Design and Execution, Black-Box Testing, Gray-Box Testing, Test Automation, Performance/Load/Stress Testing, Requirements Testing, Smoke Testing, Regression Testing, Integration Testing, QA Process Implementation, Defect Tracking System Administration, Configuration Management, Web and Client/Server Testing

ENGAGEMENT MANAGEMENT EXPERTISE:

  • Program development: budget, resource allocation, team assembly, roles and responsibilities
  • Risk management: contingency planning
  • Project management expectation management, scheduling, stakeholder and vendor management, reporting
  • Requirements validation regression, integration, prototypes
  • Strategic planning: assessment recommendation, roadmap
  • Engagement compliance process adherence, requirement fulfillment, quality compliance
  • Postmortem: retrospectives, lessons learned, improvements

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco

Senior Program Management Consultant

Responsibilities:

  • Worked with the PMO to identify resources, prioritize projects, communicate project changes/status and lead and guide adherence of PMO methodology, best practices, and procedures
  • Developed Project Charters and drove engagements through completion of budget forecasting versus actuals, gated reviews, project planning and execution, communication with all team members and upstream/downstream stakeholders, sponsors and end - users
  • Requested, forecasted, and managed project budgets of up to $1.4mil
  • Ensured compliance with audit requirements, including analysis and remediation
  • Built and managed vendor relationships
  • Evaluated, monitored, managed and escalated risks across projects
  • Ensured compliance and successful delivery of Workplace Technology related engagements:
  • CAN SPAM Implementation using Silverpop, Outlook, Proofpoint
  • Research, Vendor Management, Implementation, and Deployment of Microsoft Surface Hub
  • Implementation and Deployment of Cisco Proximity
  • Blackberry upgrade for all BYO devices; strategic planning with Blackberry, implementation and validation through all non-production environments, pilot roll-outs, full production roll out, and disaster recovery planning
  • Research, Analysis, Recommendation, Vendor Management, Implementation and Deployment of Crestron for Conference Room Signage
  • Requirements Gathering, Research, Analysis, and Implementation of Cisco TelePresence

Confidential, Oakland, CA

PMO Director

Responsibilities:

  • Built Agile PMO and Delivery process to improve overall project delivery, pragmatic processes and monitoring of metrics
  • Acted as an advisor to the marketing, customer service and fulfillment teams during implementation of an eCommerce platform and a B2B iPhone app; the solution built using UI technologies, PHP, Heroku platform and Salesforce as the backend. Additional integrations with FinancialForce, Concur, FedEx, Ascent, Olapic and Fluid
  • Solely setup and administered Jira to better align the technology team with different business stakeholders in implementation and execution of requirements. Jira was adapted through the entire company as primary tool of record. Trained teams on epic/story writing, effort estimation and overall tool usage
  • Engaged with Salesforce partners to build ServiceCloud for the customer service team; later partnered with Salesforce Professional Services to help through the build stage of the implementation
  • Direct involvement in helping the business to funnel must have and secondary requirements and prioritize them based on the overall priority and development team velocity
  • As the initial member of the PMO, scaled the team to 4 project managers; scaled the QA team to 3 members and led overall QA efforts
  • Reported PMO KPIs to the CTO, its wins and needs, as well as QA stats and progress
  • Built QA process and designed effective relationship process between QA, development, marketing, customer service and fulfillment teams; engaged vendors to help with automation test scripts and load testing
  • Overall responsibility for the delivery success of onshore/offshore development resources, onshore/offshore QA resources and the PMO team

Confidential, San Francisco, CA

Senior Principal Consultant

Responsibilities:

  • Lead execution efforts for PMO assessment and PMO managed services RFP completion
  • Developed and maintained relationships with engagement sponsors and engagement teams
  • Evaluated client tools (Microsoft Project Server) and processes and made recommendations for improvement; engage billable resources for revenue recognition
  • Guided and lead engagement teams with industry standards, best fitted client solutions and ability to make client impact
  • Worked with sponsors and/or stakeholders to identify how to best streamline PMO, Program Delivery and Capability Planning processes and maximize their value
  • Lead client initiative in transformation into a Scrum methodology; executed client engagements by implementing and executing scrum activities; standups, sprint schedules, backlog reviews, burndown progress, backlog grooming, retrospectives
  • Engagement teams consisted of 3-8 team members in Agile and Waterfall environments
  • Direct involvement in recognizing new engagement opportunities, ranging $50-250k in billable services via SOWs and/or Change Requests; triage and conduct discovery on all inbound and outbound engagements
  • Guided SFDC SalesCloud and ServiceCloud implementations using Agile delivery approach
  • Supported clients in driving engagements while utilizing different methodologies and overseeing their project financials and staffing
  • Lead delivery teams consisting of permanent, contract and vendor resources, located locally, virtually and offshore
  • Presented status to sponsor(s) and stakeholders teams by using weekly collected KPIs
  • Worked with product and engineering solution teams to launch high-visibility mobile and digital solutions for major e-commerce clients
  • Collaborated with the Account Management teams to develop a sound account strategy that outlines business goals and action plans for ensuring customer success and revenue growth

Confidential, San Francisco, CA

Director, Consulting Delivery

Responsibilities:

  • Effectively engaged and communicated with client executive sponsors to present solutions and ensure overall engagement success
  • Hands-on involvement in delivery utilizing Waterfall and Scrum methodologies
  • Worked with Product Owners and Scrum teams on identifying and executing stories, driving sprints towards completion resolving impediments and completing retrospectives
  • Implement Agile methodology for a healthcare client to ensure partners/clients receive stable and consistent releases
  • Direct involvement in Business Development; new account values ranged between $40k to $300k
  • Hands-on approach in guiding and advising client teams consisting of FTE and Contract resources
  • Assessed, refined and directed delivery methodology to ensure client’s effectiveness
  • Successfully managed programs across different business units
  • Lead, motivated, mentored and directly managed 4 professional services consultants
  • Assessed 3rd party vendors as part of a CRM RFP process; led the RFP generation, execution and selection efforts. Vendors included Microsoft, Salesforce, Bullhorn, etc.
  • Provided overall engagement progress/visibility to client sponsors and internal executive team
  • Forecasted, assessed and identified P&L activity for internal practice and client engagements
  • Managed client relationships, expectations and enhanced client’s business capabilities
  • Built, consulted and provided guidance for an overall Activate program structure; Sharepoint, MS tools and methodology domain expertise were used for accurate reporting, templates and delivery guidance
  • Documented VMware Activate program materials as a playbook, based on best practices; included, but not limited to, process to deliver a successful program and a roadmap for future engagements
  • Created a plan for field PSO services; trained the trainers on content
  • Managed Drupal CMS implementation for a large Healthcare company from initiation to implementation which allowed content managers control the content visible to consumers; team comprised of 3 Engineering and 1 Business in-house resource and Content Owners and Technology and Business Stakeholders on the client side

Confidential, San Bruno, CA

Managing Principal

Responsibilities:

  • Directed, oversaw and managed multiple client engagements in the financial services sector
  • Focused on Business Development for new and existing opportunities; actively responded to RFPs and executed SOWs to meet and exceed annual goal of $1.5 million
  • Successfully completed technology assessments of multi-site organizations
  • Closed and led engagements up to $4.5 million
  • Analyzed delivery model, organizational structure and key processes with the goal of making recommendations for improvement
  • Sold and delivered IT Delivery engagements and implementation roadmaps; maintained annual sales quota
  • Responsible for delivering through full SDLC and Agile related customer engagements with teams ranging 4-35 resources using Waterfall methodology and teams ranging 3-10 resources using Agile methodology
  • Subject matter expert for SDLC deliverables; designed and led process execution for Deliverables CoE
  • Assessed ROI and recommended results for using Waterfall vs Scrum methodology
  • Provided guidance and support for change management, risk and issue management, release support, testing support and
  • Acted as a key advisor in development of implementation workplan and development of blueprint for implementation project team and roles/responsibilities
  • Developed an operational readiness review process to improve predictability of cutover outcomes
  • Conducted complete assessments of different organizational support groups and provided full recommendations and roadmaps to VP/SVP sponsors

Confidential, San Francisco, CA

Managing Consultant

Responsibilities:

  • Simultaneously managed projects and programs up to $1.5 million in budget
  • Responded to and worked through RFPs, SOWs and Business Development opportunities
  • Managed, assessed and forecasted internal P&L and program/project financials for each client
  • Led and managed teams responsible for planning, analyzing, developing, testing and deployment of new and enhanced products and features using Agile and Waterfall methodologies
  • Managed teams located in-house, offshore and virtually to achieve common goals
  • Used an iterative development process to compress implementation timelines for the offshore development teams
  • Demonstrated efficient approach to balance project scope, time, cost, risk and quality
  • Conducted regular presentations, demos and review sessions with various business owners during product definition and development stages to ensure requirement expectations
  • Developed extensive diagrams and Gantt charts using Visio and Microsoft Project
  • Reviewed and analyze business changes requested from the business units and communicated these changes to teams responsible for building the framework necessary for deployment
  • Managed implementation and documentation of business processes, including but not limited to developing, writing and executing project plans, business specs, and gap analysis
  • Built, enhanced and maintained knowledge repository using document repository tools
  • Interacted with all stakeholders to facilitate proactive communications of product release schedules and specific project requirements
  • Defined and conducted implementation postmortems
  • Supported UAT, End-to-End testing and Deployment

Confidential, San Francisco, CA

Business Systems Manager

Responsibilities:

  • Acted as liaison between technical and non technical organizations to resolve complex business problems; business and technology acumen was essential to successfully partner with Marketing, Development, Customer Service, SQA and Deployment teams
  • Managed resource allocation and projects budgeted up to $375k
  • Owned and managed business/functional project lifecycle, from inception to deployment
  • Developed and executed project plans, use cases, reports, business requirements, functional system documents, test plans and cases and schedules
  • Performed extensive business scenario testing/quality assurance functions
  • Completed business and system analysis as related to project scope
  • Reported weekly status, goals, and expectations to the executive management
  • Managed the process of creating, changing and approving change requests using Pac2000
  • Effectively established expectations with all stakeholders during every Waterfall release and Agile iterations
  • Managed defects through appropriate resolution while in QA and UAT stages
  • Trained and mentored analysts in identifying, evaluating, and resolving complex issues

Confidential. San Francisco, CA

Sr. Technical Consultant

Responsibilities:

  • Created high level design, business requirements, and detailed functional specification documents
  • Created test related documentation and templates for the QC team to follow during testing phases; trained teams on new coded functionality
  • Produced performance benchmarks for multiple applications and websites
  • Analyzed and reported performance results to management; submit weekly status report to the executive team.
  • Developed and trained on the material
  • Implemented functional design documents, test documentation, analysis and risk assessment strategies
  • Managed clients testing phases - regression, system, load, acceptance, backend, and integration tests
  • Effectively communicated with engineers, business users, and appropriate stakeholders to define requirements
  • Provided second level support for customers with high-level issues

Confidential, Emeryville, CA

Senior/Lead Quality Assurance Engineer

Responsibilities:

  • Led a team of engineers testing web based and client/server library Confidential loging software
  • Managed short-term and long-term goals of the product
  • Oversaw testing for two different library applications
  • Handled defect assignments - assigned defects to appropriate group members for verification and verified own defects using in-house defect management tool
  • Developed and maintained master test plans and led creation of detailed functional, regression, load and stress test cases/scripts
  • Created and executed software and hardware test designs
  • Performed requirements, performance, regression testing of C based server side software
  • Worked closely with development and production departments on pre-releases, deployments and post deployments

Confidential, San Francisco, CA

QA/Project Manager Consultant

Responsibilities:

  • Developed schedules, milestone and deliverables using Waterfall methodology
  • Oversaw product testing (internal and external), build deliveries, and product documentation to clients
  • Led multi-departmental teams in developing variety of deliverables and processes for online applications
  • Identified, developed and executed project priorities, testing requirements and followed up with internal/external clients for post deployment activities
  • Tested web applications; regression testing, manual UI validation, back-end d Confidential validation, integration testing, acceptance testing, system testing and destructive/negative testing
  • Created and executed test plans and test cases

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