SUMMARY:

• Six Sigma trained, seeking a Project Manager or Business/Data Analyst position in a reputed company where I can demonstrate excellent leadership, business and teamwork skills to produce effective results.
• Previous leadership roles that include managing staff responsible for call quality, assessment and reporting, collection report development, processing bankruptcies, and data queries.
• Demonstrated strengths in managing multiple projects simultaneously, working under pressure, and meeting aggressive deadlines.
• Recognized as a quick learner who takes initiative, looks for efficient and/or out - of-the-box solutions, and delivers results.
• Highly effective PC skills with extensive experience using state-of-the-art software applications.
• Experienced in doing comprehensive documentation of business requirements
• Expertise in project and operations management
• Solid interpersonal skills and recognized project management skills
• Skillful in Process Redesign and Data Analysis
• Root cause analysis and “Cause and Effect” analysis
• Microsoft Office tools
• Adept with all versions of the Windows Operating Systems and MAC iOS
• Expert using all Microsoft Professional Software including Access, Excel, PowerPoint, Project, Word and SharePoint.
• Extensive usage building Microsoft Access Databases, including macros and splash screens.
• High level of proficiency with Excel Macros and multi-level workbooks.
• Wide-ranging experience using Microsoft SharePoint for data sharing and end user data sharing and input..
• Expert using SQL for data mining. Programs used TOAD, SQL Server, Oracle and TeraData SQL Assistant
• High level of data mapping expertise with data barns for TeraData, Oracle and MicroStrategy
• Expert using Visio for Process Mapping
• High level of experience creating Project Plans and Project sites in MS Project Server

PROFESSIONAL EXPERIENCE:

Confidential

Data Management/Project Coordinator

Responsibilities:

• Creation and tracking of LTE Software release upgrades, pulling data from multiple sources
• Scheduling of LTE Software Upgrades for Confidential & Alcatel Lucent
• Root cause analysis on Software upgrade issues and rollbacks to previous software versions
• Creation of MS Access Database for tracking and reporting Network Vision Project Plan data for ALU and Confidential .
• Integration of MS Access Database with MS SharePoint Interface to capture multi-user documents for reporting
• Liaison with Confidential Network Vision Project Managers and Alcatel Lucent
• Automation of reporting processes importing/linking data from 10+ sources using Macros in MS Project, Excel and Access
• Creation of Core Group pages in Project Server using MS SharePoint Designer

Confidential

Business Analyst - Data/Reporting Analyst

Responsibilities:

• Creation of MS Access Database for tracking and reporting of T1 hardware from order input stage to on - air .
• Integration of MS Access Database with MS SharePoint Interface to capture Triage calls from team members across the US and India.
• Liaison with IT to create a Companywide Pipeline report based on original report created for my department
• Automation of reporting processes importing/linking data from 10+ different sources using Macros in both MS Excel and MS Access.
• Liaison with IT to create Web-based tool based on T1 Triage Call SharePoint tables

Confidential

Project Coordinator

Responsibilities:

• Coordination of rollout of Alternate Content projectors to Confidential the country.
• Root cause analysis of trouble tickets submitted by Confidential for Digital Projectors.

Confidential

Business Analyst - IT

Responsibilities:

• Gather Business Requirements, analyze data/workflows.
• Data mining using SQL and MicroStrategy for analysis on IT Service Desk tickets
• Created Access databases to analyze and store trending data.
• Established Daily/Weekly/Monthly macro driven MS Excel reports
• Workout and Problem solving for End-user Customer focused issues
• Cross-functional liaison for IT with Customer Service

Finance Systems Business Analyst

Confidential

Responsibilities:

• Analysis and Re-design of Confidential Data-warehouse elements to streamline size of tables
• Data-mining using TerraData SQL Assistant
• Table Audits and Maintenance of SCID, Excludes and Offerings
• Creation of Services Sales and Churn Events and Data Elements
• Data Mapping for S&D Policy and Compliance Field Master to Confidential Data-Warehouse
• Working with Revenue Assurance to provide possible data elements for reporting

Project Manager

Confidential

Responsibilities:

• Data - mining using TOAD SQL for Confidential
• Operations support, liaison with Finance Simplification Team
• Continued participation in BPR Activities and Business Process Excellence Team

Project Manager

Confidential

Responsibilities:

• Following DMADV methodology for Transformation
• Responsible for data mining using TOAD SQL for New Activations by input channel
• Creating metrics and analysis for Wireless Service Establishment
• Worked as a SME on additional projects such as ASL and Credit Class

Project Manager

Confidential

Responsibilities:

• Prepare legacy billing system data and resources for conversion
• Manage 3 Billing Analysts responsible for Data Prep and Clean - up
• Responsible for SQL data mining to analyze customer base, recommendations to business partnersand executing clean-up activities
• Create and execute WinRunner scripts to perform clean-up activities more efficiently than manual efforts
• Liaison with Customer Solutions, Error Management, Sales and Distribution
• Managed 3 Quality Analysts and oversaw the call quality assessment process for vendor collections
• Established call quality metrics and reporting for third party collections
• Facilitated call quality calibration sessions with Vendor Managers and their respective vendors
• Managed 2 Reporting Analysts that supported Corporate Credit and Business Transformation Organization
• Conducted ad hoc analyses of the collections portfolio using SQL for Oracle Databarns
• Managed the bankruptcy processing unit

Project Manager

Confidential

Responsibilities:

• Developed reporting for collections to monitor effectiveness of new and established strategies
• Conducted ad hoc analyses of the collections portfolio using SQL for Oracle Databarns
• Managed 3 analysts responsible for preparing reports, conducting research, and developing executive presentations

Senior Executive Reporting Business Analyst

Confidential

Responsibilities:

• Produced Daily/Weekly/Monthly reporting of key statistics for four PCS collection sites using SQL
• Created and maintained databases to track and report associate and location level data
• Responsible for collections ad hoc analyses in the areas of ASL, Speedpay, Davox and Promises

Confidential

Business Analyst - Operations

Responsibilities:

• Daily/Weekly/Monthly reporting of key statistics for Credit Services
• Conducted new accounts volume by category and call volume analyses
• Created and maintained database to track and report associate statistics for monthly scorecards
• Established new productivity standards tracking for New Accounts and Authorizations
• Created and published monthly client reporting package
• Managed team of 3 statisticians