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Business Intelligence Resume

SUMMARY OF PROFFESIONAL QUALIFICATIONS:

  • Thirteen plus years of combined experiences in Customer Service, Training and Development, Business Analyst, Information Technology projects implementation, and Quality Assurance
  • Proficient in leading virtual teams and working with geographically dispersed team members
  • In-depth knowledge and understanding of Project Management principles and processes in the System Development Life Cycle (SDLC)
  • Exceptional problem resolution, leadership, critical thinking, research, and analyzing skills
  • Proven ability to plan, organize, meet deadlines, and handle multiple tasks
  • Manage / implement various business projects with solution design and development to include designing, maintaining and producing reports

SOFTWARE & OPERATIONAL SYSTEM KNOWLEDGE:

  • Microsoft Office 2007
  • SAP
  • Structured Query Language (SQL)
  • Microsoft SSIS
  • Microsoft SSAS
  • Microsoft SSRS
  • Microsoft SharePoint
  • MS Project 2003
  • MS SQL Server Management Studio
  • BOXI WebIntelligence
  • Adobe Acrobat Professional
  • Oracle SQL Developer
  • Crystal Reports 8.5 / XI / 2008
  • TOAD
  • BO Central Management Console

EDUCATION:

MBA:Master of Business Administration

MA:Computer Resources & Information

BS:Electronic Management

TECHNICAL TRAINING:

Microsoft Business Intelligence Developer
Course 6231A: Maintaining a Microsoft SQL Server 2008 Database

  • Install and configure SQL Server 2008
  • Manage database files and security
  • Backup and restore databases
  • Transfer data into and out of SQL Server
  • Automate administrative tasks
  • Replicate data between SQL Server instances
  • Maintain high availability
  • Monitor SQL Server

Course 6234A: Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services (SSAS)

  • Describe how SQL Server Analysis Services can be used to implement analytical solutions
  • Create multidimensional analysis solutions with SQL Server Analysis Services
  • Implement dimensions and cubes in an Analysis Services solution
  • Implement measures and measure groups in an Analysis Services solution
  • Query a multidimensional Analysis Services solution
  • Customize an Analysis Services cube
  • Deploy and secure an Analysis Services database
  • Maintain a multidimensional Analysis Services solution
  • Implement a Data Mining solution

Course 6235A: Implementing and Maintaining Microsoft SQL Server 2008 Integration Services (SSIS)

  • Describe SQL Server Integration Services and its tools
  • Create an Integration Services package
  • Implement control flow, data flow, and logging in an Integration Services package
  • Debug and implement error handling in an Integration Services package
  • Implement checkpoints and transactions in an Integration Services package
  • Deploy an Integration Services package
  • Deploy and secure an Analysis Services database
  • Manage and secure an Integration Services package
Course 6236A: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services (SSRS)
  • Describe SQL Server Reporting Services and its components
  • Create / enhance a Reporting Services report
  • Create and manipulate data sets
  • Use report models to implement reporting for business users
  • Configure report publishing and execution settings
  • Implement subscriptions for reports
  • Administer Reporting Services
  • Implement custom Reporting Services applications

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL 12/2009- 04/2010
Report Developer - Consultant

  • Utilized MS SQL Server Management Studio (SSMS) to generate SQL queries, Views, and Stored Procedures
  • Developed / validated Oracle SQL queries by employing TOAD
  • Developed reports / test reports in Crystal Reports 2008, with Oracle and SQL Server 2008 databases
  • Generated reports that audit the financial deals relating to the trade / balance of Energy (Electric, Natural Gas, etc.) in regulatory compliance of the North American Reliability Electric Corporation (NERC) standards
  • Utilized SAP Business Objects Central Management Console to manage user accounts, rights list, and report scheduling
  • Resolved database connectivity, network, and security issues relating to SAP Business Objects Enterprise, Crystal Reports, and SQL performance
  • Performed Extract, Transform, and Load (ETL) solutions by employing SSIS via SSMS and Business Intelligence Development Studio (BIDS)

Confidential, Jacksonville, FL 05/2006- 11/2009
Mgr, Business Implementation / Reporting Analyst / Report Developer

  • Provided project workload balancing, prioritization, and resource scheduling to coordinate cross-functional BU/ LOB subject matter experts and Finance Business Analysts; to meet client requirements
  • Performed Data Analytics, Root / Cause Analysis on data using Crystal Report, Excel, and MiniTab
  • Reviewed contractual Service Level Agreements and perform Gap Analysis on metrics / processes to ensure compliance relating to assuring the accuracy / data integrity of each report impacting financial credit / penalties
  • Managed Application/Report Requirements Lifecycle from idea tracking through validation
  • Worked collaboratively with the solution design team and CVG LOB partners to identify technical and / or functional Report Requirements to address client business needs
  • Collaborated with I.T. to translate complex concepts between business and technical groups, i.e. credited for creating automated crystal reporting of metrics with data source of SAP, resulting in saving $80,000 / year
  • Established methods / processes to benchmark / standardize business information analysis / workflow processes
  • Provided fiscal management of projects within the capital / expense budgetary limits while analyzing and resolving client concerns
  • Created ad hoc reports as requested and conduct ad hoc research using Crystal Report XI
  • Developed reports / test reports in Crystal Reports and enter / track test defects by employing Mercury TestDirector
  • Designed / developed reports from a number of different data sources with a number of formats including PDF, spreadsheet, or graphic using Crystal Report XI
  • Designed, developed, and analyzed reports from the Business Objects Universe via WebIntelligence
  • Developed Statement of Work, Project Plan to standardize budget / tasks / timeline for delivery of services to clients
  • Managed contracting and/or work order process to reflect estimate / actual cost of reporting services

Confidential, Jacksonville, FL 05/2004 – 05/2006
Business Analyst / QA Tester / I.T. Trainer

  • Served as Project Lead on implementation of budget, financial applications, and databases
  • Maintained project books, planned projects via Microsoft Project
  • Conducted weekly Earned Value Analysis to assess project plan statistical performance
  • Performed in-service project training, prepared task outlines, defined / prioritize project activities
  • Maintained and generated reports on Change Control / Requests documentation
  • Create SQL queries to produce testing data and/or perform data mining for Data Analytics
  • Interpreted users’ needs / tasks to produce Requirements documentation for application development and forwarded findings to Developers for coding design
  • Wrote software test cases to conduct verification, validation, and audit tests
  • Trained and consulted on system usage including software applications
  • Resolved trouble calls on the computer helpdesk
  • Produce user standard operating procedures, scheduled and ad hoc reports
  • Create training material to include hand-outs, quick reference guide, and presentations
  • Construct requirements, create / maintain tests, and monitor defects using Mercury TestDirector
  • Modified test script in Mercury QuickTest Professional by applying Visual Basic Scripting
  • Managed equipment and configuration of the Quality Assurance lab
  • Ensured I.T. environments are available and properly configured for project / testing needs
  • Assisted in the development of cost / benefit analysis of Payback Analysis, ROI, and NPV
  • Created ODBC between MS Access on user computer and tables located on SQL server
  • Created / maintain over 400 user accounts / system level privileges
  • Coordinated with vendors, the implementation of 130,000 student photos into the public school database

Confidential AT JACKSONVILLE, FL (FSCJ) 10/2002 – 04/2010
Adjunct College Professor / Instructional Designer(Computer Information System)

  • Produced / evaluated course contents and instructional materials for virtual and regular classes
  • Conducted computer science classroom and online instructions in accordance with accreditations standards
  • Managed over 50 records for student tracking and performance assessment
  • Directed and assisted 50 plus students through laboratory, field, and other experimental learning activities
  • Integral member of Career Academy Faculty Innovation Network (CAFIN) which goal is to improve the preparation of Duval County Public School (DCPS) students for training and / or careers by aligning the secondary and post-secondary curricula with employer requirements
  • Implemented a systematic process for collaboration and collegiality among FSCJ, DCPS faculty and business leaders who serve students entering career academies at local high schools

Confidential., Jacksonville, FL 10/2002 – 10/2003
Manager-Customer Service(Healthcare Administration)

  • Established objectives, performance metrics, and documented team and individual performances as liaison between business users and technology
  • Developed policies and procedures to standardize workflow processes
  • Ensured accurate compilation, timely release of payroll and proper reporting
  • Managed Average Speed of Answer, handle time, service level, and abandon objectives
  • Used quantitative and analytic abilities to integrate and analyze call volume statistical data
  • Ensured compliance to contractual and Department of Labor Claims Appeals processing
  • Analyzed and summarized data from database warehouse, to produce reports
  • Worked with business units to create / define reporting ideas, manage project schedules
  • Interviewed prospective employment candidates, process evaluations and organize career paths

Confidential, Jacksonville, FL 05/1993 – 05/1996
Customer Service Specialist, Team-lead

  • Surpassed sale quotas in AT&T long distance services through effective telemarketing techniques
  • Investigated and resolved customer problems using effective follow-up skills
  • Maintained statistical data used to measure call volume and sales
  • Performed call monitoring as a means to quality assurance
  • Managed and coached 22 staff members in telemarketing techniques

Confidential, Jacksonville, FL 06/1978 – 06/2002
Project Mgr / Technology / Quality Assurance / Instructional Management

  • Researched projects, resolve problems, procure deliverables and negotiate vendor compliance
  • Analyzed request, produced reports, respond to inquiries, compile and input data into database
  • Provided on-going managerial input to enhance workflow through policy setting and planning
  • Maintained project binder and coordinate all input and updates throughout project life cycle
  • Accepted and/or rejected the work products and methodology of subordinates
  • Intervened as needed and determines effective and efficient problem resolution techniques
  • Performed testing, adjusting, repairing, and computer operational tasks on electronic equipment
  • Corrected Information Technology equipment malfunctions resulting in a cost savings of over $300,000
  • Conducted classroom and seminar instructions on electronics, drug and alcohol prevention
  • Exercised technical writing skills to develop and improve course curriculums

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