SUMMARY:

I’m an IT Professional with more than 18 years of technical experience and numerous certifications in hardware and software, and I enjoy putting my knowledge and experience to work to support a better user experience. I’m always ready to accept the next challenge and demonstrate my ability to manage scope, identify the critical path, delineate tasks, and deliver successful results. I work well in teams and across departments, particularly in situations where I can step in to help drive team members and stakeholders toward a common goal.

EXPERTISE:

Hardware engineering / System Center / Windows Server / Linux Server / Lync Server / Exchange Server / Confidential SQL Server / Confidential Hyper - V / Scale-Out File Server / Server clustering / Storage Services / Network administration / Project management / SharePoint / pfSense / Adobe Creative Suite / Confidential Office / Confidential Internet Information Services (IIS) / Dynamic Host Configuration Protocol (DHCP) / Active Directory Federation Services (AD FS) / Active Directory / Domain Name System (DNS) / IP address management (IPAM) / Group Policy Management

RELEVANT WORK EXPERIENCE:

Technology Architect

Confidential, Bellevue, WA

Responsibilities:

• Provide user support, server administration, and other general IT management services
• Provide long term solutions for integration of services, using various technologies and products.
• These interactions are both written and verbal, and are both on-site and off-site
• Provision data center environments for Product/Partner teams (Internal and External customer facing) - from bare bones Windows Deployments to full-fledged Data Center Environments with System Center/Lync/Exchange/file clustering/etc.
• Be a SME and provide technical guidance for multiple projects and teams for the following technologies: (Internal and External customer facing)
• Windows Server (all Roles and Features) (2000-vNext)
• Windows Storage Spaces - Clustering (2012-vNext)
• SAN Technologies (Hardware storage appliances) (various hardware vendors including prototype hardware setup and configuration.)
• System Center (all products) (2007-vNext)
• Lync Server (2010-2013)
• Skype for Business Server (2015)
• Exchange Server (2010-2013)
• SharePoint Server (2007(MOSS)-vNext)
• SQL Server (2000-2016)
• VMWare (5.0-vNext)
• Remote Access (KVM / RDS)
• Networking Technologies (10/100MB through InfiniBand (56GB), including fiber) - configuration (both logical and physical) (Various hardware - Juniper, Cisco, Dell, HP…etc.. whatever is out there)
• Server Hardware - again various hardware vendors including prototype hardware setup and configuration.

TPM Lab Manager

Confidential, Redmond, WA

Responsibilities:

• Manage the Confidential Partner solutions demo environment for Windows Server, System Center Contoso Labs, Fabrikam.Lab Data Center in a box Keynote Demo Environments, WAP Keynote Demo Environments, and eBook HOL Labs
• Provision data center environments for Product/Partner teams (Internal and External customer facing) - from bare bones Windows Deployments to full-fledged DataCenter Environments with System Center/Lync/Exchange/file clustering/etc.
• Write and Test PowerShell scripts for internal as well as external publishing.
• Write, Perform, document, test and support Test scenarios for various Product/Partner teams. (Internal and External customer facing)
• Write, Perform, document, test and support Demo scenarios for various Product/Partner teams for internal as well as external publishing. (Internal and External customer facing)
• Write, Perform, document, test and support Hand on Labs for various Product/Partner teams for internal as well as external publishing. (Internal and External customer facing)
• Daily upkeep of the lab environments following MSIT/WSLabs guidelines.
• Track Hardware deployments for various projects.
• Track Project status Product/Partner teams - and flag any potential issues.
• Own Networking Design and deployment - Including DTAP. (Direct Internet that is external Public facing)
• Created request tickets for all deployment related Site Services work not covered in Confidential
• Own customer interactions for a majority of Partner solutions for Windows Server/System Center, including providing long term solutions for integration of services within Confidential products.
• These interactions are both written and verbal, and are both on-site and off-site. (External & Internal customer facing)
• Be a SME and provide technical guidance for multiple projects and teams for the following technologies: (Internal and External customer facing)
• Windows Server (all Roles and Features) (2000-vNext)
• Windows Storage Spaces - Clustering (2012-vNext)
• SAN Technologies (Hardware storage appliances) (various hardware vendors including prototype hardware setup and configuration.)
• System Center (all products) (2007-vNext)
• Lync Server (2010-2013)
• Skype for Business Server (2015)
• Exchange Server (2010-2013)
• SharePoint Server (2007-vNext)
• SQL Server (2000-2016)
• VMWare (5.0-vNext)
• Remote Access (KVM / RDS)
• Networking Technologies (10/100MB through InfiniBand (56GB), including fiber) - configuration (both logical and physical) (Various hardware - Juniper, Cisco, Dell, HP, etc.. whatever is out there)
• Server Hardware - again various hardware vendors including prototype hardware setup and configuration.

Operations Technical Project Manager

Confidential, Redmond, WA

Responsibilities:

• Created request tickets for all deployment related Site Services work not covered in Confidential
• Investigated and diagnosed project deployment issues and collaborated with functional support teams to resolve them
• Managed projects to completion within service-level agreements (SLAs) and/or communicated issues that caused delays, while negotiating work orders and project deadlines with functional teams and property groups
• Tracked projects and updated project status with daily reports
• Scheduled and facilitated project kick-off meetings, status update meetings, and weekly reviews
• Gained experience with Confidential, UTS, MS Market, iAdmin, MSNConf, PortProv, MSE, ITConfig, and other internal tools
• Supported 3,000+ production and lab servers from an operational POV, including all troubleshooting, patching, monitoring, and alerting

Sales & IT Support:

Confidential, Seattle, WA

Responsibilities:

• Tele-Sales & IT / CentOS Linux Support
• Provide feedback and suggestions for improving the software interfaces, including UI design and creation.

Visual Data Specialist / GIS Data Specialist / Linux Administrator

Confidential, Kirkland, WA

Responsibilities:

• Confidential Earth Photo Stitching
• Confidential Street View Photo Stitching
• Confidential Maps Validation
• Administered and maintained Goobuntu ( Confidential branded Ubuntu Linux) Systems
• JRE Support

Systems Administrator / Senior Graphic Designer / GIS Specialist

Confidential, Bellevue, WA

Responsibilities:

• Develop and Rig a CG Character for Advertising Purposes
• All Print and Web Marketing Material for www.wirelessapplications.com, and www.colowars.com
• UI design and creation for Web-Based Applications for www.wirelessapplications.com, and www.colowars.com
• Build and maintain office computers, servers and network devices of various OS (200+ machine environment)
• Ensure product moves through pipeline to completion
• Introducing and integrating new technologies into existing data center environments
• Design, configure, enhance, and maintain a high-growth storage, backup and replication elements in a high-availability, mission critical environment.
• Applying operating system updates, patches, and configuration changes
• Deliver projects on aggressive deadlines
• Build and maintain SAN Storage/Disaster Recovery/Backup System
• Formulate policies and QC processes for internal and external applications
• Installing and configuring new hardware and software
• Build and maintain SQL Servers (both MSSQL and MYSQL)
• File Systems Support
• Experience with fiber channel HBA configuration
• Provide first, second and third level support for all storage/backup/replication infrastructure elements
• Script and execute backup scripts in a command line environment
• Experience with NAS configuration
• Build and compile applications in a command line environment
• Troubleshoot other hardware/software/network problems and issues in an enterprise environment, and correct them
• Provide feedback and suggestions for improving the software interfaces, including UI design and creation
• Create video presentations for marketing and production.
• Create video and interactive tutorials

Electronics Technician/Broadcast Engineer:

Confidential, Bothell, WA

Responsibilities:

• Design, Install, and Maintain Audio, Video, and Data equipment & hardware systems under contract for Confidential government agencies, as well as for various other corporations and businesses.
• In addition Develop and implement the company website; www.jwtel.com, and restructure the internal application database, to streamline productivity.