Director, Agile Enablement Resume

PROFESSIONAL EXPERIENCE:

Confidential

Director, Agile Enablement

Responsibilities:

Develop and implement strategies in support of the transformation to agile methodologies (Scrum, Kanban, SAFe, and enabling tools) within a community of 6,000 software engineers and other non - software functions.
Lead a global scrum that provides consulting, coaching and agile enablement resources.
Established a standard transformation assessment process that demonstrates the growth in employee engagement and productivity.
Initiated performance consulting community of practice, with approximately 50 active participants.

Confidential

Performance Solutions Director

Responsibilities:

Developed a scalable solution to create awareness among investment management technologists of the long-term IT strategy, resulting in improved recall and commitment.
Conducted training assessment for the Investor Confidential, with the implementation of recommendations yielding a year-over-year improvement in participants’ perception of how well the program prepared them to begin their jobs.
Implemented standardized new hire experience for mutual fund trustees, resulting in improved usability and site usage increase of 60%.

Confidential

Program Manager

Responsibilities:

Led cross-functional team in developing and implementing Confidential curriculum for 750 managers in 38 call center sites.
Managed development and implementation of Workplace Violence Prevention training program for 1,500 managers and 8,000 line level associates, resulting in a 30% rise in incident reporting.
Developed training solution to support effort to control fee rebate expenses among 3,000 calls center associates, resulting in improved customer satisfaction and reduced rebates.

Confidential

Training Director

Responsibilities:

Implemented service standards and created measurement systems to support installation.
Property then complied with all Confidential and Confidential 5-diamond service criteria.
Facilitated standardization of new hire training in all functional areas of the hotel.
Created and delivered new-hire orientation program.