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Director, Agile Enablement Resume

PROFESSIONAL EXPERIENCE:

Confidential

Director, Agile Enablement

Responsibilities:

  • Develop and implement strategies in support of the transformation to agile methodologies (Scrum, Kanban, SAFe, and enabling tools) within a community of 6,000 software engineers and other non - software functions.
  • Lead a global scrum that provides consulting, coaching and agile enablement resources.
  • Established a standard transformation assessment process that demonstrates the growth in employee engagement and productivity.
  • Initiated performance consulting community of practice, with approximately 50 active participants.

Confidential

Performance Solutions Director

Responsibilities:

  • Developed a scalable solution to create awareness among investment management technologists of the long-term IT strategy, resulting in improved recall and commitment.
  • Conducted training assessment for the Investor Confidential, with the implementation of recommendations yielding a year-over-year improvement in participants’ perception of how well the program prepared them to begin their jobs.
  • Implemented standardized new hire experience for mutual fund trustees, resulting in improved usability and site usage increase of 60%.

Confidential

Program Manager

Responsibilities:

  • Led cross-functional team in developing and implementing Confidential curriculum for 750 managers in 38 call center sites.
  • Managed development and implementation of Workplace Violence Prevention training program for 1,500 managers and 8,000 line level associates, resulting in a 30% rise in incident reporting.
  • Developed training solution to support effort to control fee rebate expenses among 3,000 calls center associates, resulting in improved customer satisfaction and reduced rebates.

Confidential

Training Director

Responsibilities:

  • Implemented service standards and created measurement systems to support installation.
  • Property then complied with all Confidential and Confidential 5-diamond service criteria.
  • Facilitated standardization of new hire training in all functional areas of the hotel.
  • Created and delivered new-hire orientation program.

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