SUMMARY:

Detail oriented professional with over 8 years experience solving IT problems. Strong expertise with gathering project requirements, documenting software processes and writing materials. Experienced with working with stakeholders and systems testing. Highly proficient with analysis, documentation and reporting. Hands - on experience with JIRA, Visio, SharePoint, HTML

AREAS OF EXPERTISE:

• Process Documentation
• Documentation Updates
• Agile and PMP Proficiency
• UAT
• Root Cause Analysis
• Software Solutions
• SLDC Lifecycle
• Requirements Development

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst

Responsibilities:

• Lead business process reengineering teams by mapping “as is” and “to be” business processes using TIBCO (nimbus)
• Translated business requirements and processes into design documentation including RACIs, workflows and requirements documents
• Created, provided guidance on, and reviewed end-user process and procedure documentation
• Provided support for functional end-users after project deployment and participated in continuous process improvement initiatives, new requirements development and enhance projects

Confidential

Sr. Analyst/Technical Writer

Responsibilities:

• Analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations using standardization, improvement, simplification, discontinuance or other methods of the Confidential project
• Orchestrated daily Scrum and maintained Sprint backlog
• Designed, developed, updated, published and maintained content of internal SPOT site
• Utilized data mining to identify improvement objectives, identify action items, recommend solutions and create process maps

Confidential

Technical Writer

Responsibilities:

• Processed metrics reports and updated documentation/links as requested and created new workflows for added functionality using Visio
• Conducted 5+ levels of testing including functional, regression, integration and performance to verify the client’s needs were met
• Drafted and maintained business requirements and aligned them with functional and technical requirements

Confidential

Business Analyst

Responsibilities:

• Tracked and managed product backlog, burn-down metrics, velocity, and task break-down
• Identified, clarified, and organized system requirements using JIRA tracking
• Developed and tracked Root Cause Analysis (RCA) techniques for IT Security improvements
• Utilized gap analysis to compile SWOT analysis for IT business partner
• Educated and reinforced Scrum methodology and agile framework to team members and key stakeholders

Confidential

Sr. Technical Writer

Responsibilities:

• Reviewed, created and updated all financial services documents
• Strengthened the control environment from a regulatory perspective
• Partnered with SME’s within the lines of business to create step-action desktop procedures or requirements-oriented program procedure documents

Confidential

Technical Writer/Customer Communications Senior Ops Analyst

Responsibilities:

• Researched, wrote, designed and evaluated strategic, policy and procedural change communications for Servicing and Default in free-form and defined templates
• Regularly met with all levels of management to research and determine correct procedural documentation
• Ensured procedure updates followed recent Dodd Franks legislation using Dreamweaver by January deadline date
• Created project plans and inventory matrices to track deliverables
• Implemented system enhancements to eliminate errors
• Created technical on-boarding procedures
• Provided feedback to program manager on process flaws leading to possible errors

Technical Writer

Confidential

Responsibilities:

• Formatted and edited 224 Microsoft Word documents containing 1,350 pages from Live Link to help convert them to an online documentation website for the Loan Administration Conversion project
• Recognized for high production numbers

Confidential

Owner

Responsibilities:

• Developed, sold and promoted events at venues throughout the Midwest and South
• Recruited, trained, coached and evaluated the performance of employees