SUMMARY:

• 15+ years’ experience creating IT and Business solutions
• Develop and maintain IT architectures.
• Collaborate with teams, organizations and companies to manage change.

EXPERTISE AREA:

• Internal/External Communications
• Server Administration
• Database Administration
• Change Management Application Development
• Communications Strategist
• Technical Training

PROFESSIONAL DEVELOPMENT:

Business Application Development; Change Management; Data - Knowledge-Information Management; Career Development, International Business Communication, Federal Business Communication, Application Development Life Cycle, Agile Software Development

PROFESSIONAL EXPERIENCE:

Confidential, TX & WI

Owner

Responsibilities:

• Authored and Published two books.
• Created multiple works of art.
• Provide IT solutions
• Marketing and Sales of products.

Confidential, Austin, TX

Chief Architect

Responsibilities:

• Provided a detailed risk analysis, roll out indicators, and high-level contacts to the vice president of IT and infrastructure; implementing the change can result in a savings of an estimated $1.3M.
• Encouraged employees to participate in internal programs; provided detailed options for employees regarding internal programs requirements.
• Managed procedures and processes for IT support and created executive reports pertaining to upcoming network outages.
• Attended meetings regarding cost analysis of call center outages; reduced cost by an estimated $400,000 annually by preventing call center outages.
• Oversaw high level changes by working with cross-functional teams to ensure that the roll out was conducted according to the timeline and that the level of risk was understood.
• Answered employees concerns about HR policies, procedures, and schedules.
• Created key performance indicators and objectives for annual reviews following director guidelines.
• Led cross-functional teams to solutions that enhanced the product and business quality.
• Engineered multiple solutions that enhanced business quality; built a team that developed applications that enhanced productivity and migrated multiple applications resulting in a savings of $6000.
• Implemented key performance indicators and objectives for employees.
• Worked with cross-functional teams to upgrade and decommission equipment and services.
• Developed documentation for the implementation and upgrade of IT; provided lessons-learned solutions resulting over $200,000 annual cost savings.
• Hired and relieved vendor employees; ensured vendors were able to access servers; and communicated issues, provided feedback, and confirmed vendor was in constant contact with the vendor contractor.