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Client Engagement Manager Resume

PROFESSIONAL SUMMARY:

  • I have worked across traditional boundaries in Information Technology, embracing my passion for listening and teaching with a focus on helping those who use technology in an organization to work more productively and efficiently.
  • My experience spans over twenty - five years in all facets of Information Technology, across non-profit to commercial environments, for pre-IPO to Confidential 500 Companies.
  • I have been recognized for delivering leading edge solutions those consistent meet complex business requirements.
  • I have gaining successive proficiencies in mainframes, client-server environments, Internet and cloud-based IT.
  • I am a technical manager, with hands-on expertise in infrastructure: computer servers, networks, Software Development technologies, data management, and the disciplines of creating facilities that power reliable and scalable applications.
  • I have built and implemented applications and system while managed teams of database architects, network engineers, and end-user support specialists and developers.
  • I have mastered technologies from operating systems (Windows and Mac) to application security, application development, and integration.

HIGH TECH CORE COMPETENCIES:

Management Skills: Operations/Portfolio Management ~ Conflict resolution ~ Diverse knowledge of providing effective business strategies and solutions ~ Project and Program Management ~ Business Knowledge ~ Technical & Production Support ~ Information Systems Management ~ Vendor Relations & Management ~ Business Process Development ~ Staff Mentoring & Supervision ~ Coaching & ~ Cost & Resource estimates ~ Process Improvement ~ communicator ambassador ~ Ability To Self-Evaluate ~ Excellent communication skills ~ Excellent presentation skills ~ Adapt Quickly ~ Strong willed ~ A Creative Artist ~ Problem Solver And Initiator ~ Exquisite attention to detail ~ Innovative & Creative ~ Take Charge and Lead ~ Project Life Cycle Management ~ Risk Management ~ Team Management ~ Measuring Project Velocity ~ Good multi-tasker ~ Organization ~ Developing & Implementing Standards ~ Developing & Implementing Procedures ~ Supervise & Development Team Members

Solution/Application Architecture: Service-Oriented Architecture ~ Business Process Mapping ~ Software Development Life cycle ~ Business Process Modeling ~ Process Analysis & Redesign ~ Application system development ~ Implementation ~ integration development ~ infrastructure development ~ ERP Module implementation ~ System & Application Development ~ reverse-engineering architectures from existing structures ~ Exemplary general IT knowledge (applications development, testing, deployment, operations, documentation, standards, best practices, security, hardware, networking, OS, DBMS, middleware, etc.) ~ Experience with interaction with legacy systems and phased application integration

Business Analyst: Client facing Business Analyst ~ System Development Life Cycle (SDLC) ~ Waterfall ~ Project Lead ~ Requirements Gathering ~ Functional Documentation ~Technical Documentation ~ Data Migration ~ Use Case Scenarios ~ User story scenarios ~ Subject Matter Expert ~ Version Control ~ Test Cases ~ Test Plans ~ Materials ~ ~ Integration Plans ~ Implementation Plans ~ Business & Systems Solutions ~ Inter-/Intra Organizational ~ Stakeholder Communications ~ Liaison ~ GAP Analyst and review ~ Functional and Technical Requirement Review ~ Strategies Business Analysis ~ Technical Solution Design ~ Change Control Management ~ Developing Projects

ERP Applications: Oracle R12 (GL, AP, AR, Cash Management, P2P, Assets, Time and Labor, HRMS) ~ PeopleSoft (HCM, LMS, Travel & Expenses) ~ BaaN (Financials, Manufacturing, Warehouse)

Development Languages: SQL ~ VBScript ~ 4 GL

Data Architect: MS SQL Server ~ Oracle ~ DB2 ~ Database Modeling ~ queries ~ ETL ~ Data Modeling ~ Data warehouse ~ Real-Time Database Management ~ Data Management Database Modeling & Design (conceptual, logical, physical) ~ abstracting elements of information and relations to develop alternative unified database models ~ working with application developers to understand physical IDE limitations ~ Focus on scalability, maintainability, performance and modularity ~ Expertise in the Unified Modeling Language (UML) for constructing, and documenting the artifacts of software systems ~ Data Integration ~ Data Profiling ~ Data Standardization ~ Relational Database Management System ~ Relational Database Programming ~ Data Conversion / Migration Projects ~ Data Mapping ~ Develop Stored Procedures ~ Data Relationships ~ Data Cardinality ~ Data Laws & Regulations

Operating Systems: Windows Server ~ Unix ~ HP ~ Vax

Software Applications: Crystal Reports ~ MS Office ~ Visio ~ MS Access ~ MS Project ~ ADP ~ Salesforce ~ Goldmine ~ JIRA ~ HEAT ~Confluence

Cloud base Applications: Fusion HCM Talent Management ~ Smart Sheets

Additional Technical expertise: Robotics ~ Application Development ~ SAAS ~ Mobil Apps ~ Lockboxs ~ ETF ~ Ewires ~ experienced designer experienced coder ~ UAT and SIT Testing

Function expertise: Warehouse ~ Supply Chain ~ Human Resources ~ Finance ~ Automotive ~ Telecommunications ~ Manufacturing ~ Logistics ~ Payroll ~ Offender Management (Jail) ~ Loan Systems (Canadian Indian Affairs) ~ Investment Management ~ Fund Management.

PROFESSIONAL EXPERIENCE:

Confidential

Client Engagement Manager

Responsibilities:

  • Conducted weekly meetings with our Development Team, QA Team, and End Users to ensure performance efficiency and to discuss our Open Requests.
  • Serve as the point of accountability to client for program delivery.
  • Monitoring of operational production performance and intervention as needed to insure on time, high quality delivery to client.
  • Validate scope, conducting project kickoff and hold discussions with stakeholders.
  • Conduct weekly and monthly status reports internally and to the client as needed; at key project milestones and provide project status reports on the effectiveness of the engagement against the baseline plan.
  • Review, monitor, manage and approve consultant and partner billable hours and expenses on a weekly basis.
  • Define in advance and secure sign-off on the acceptance criteria for project deliverables, work with the team to establish delivery dates for and oversee the review of client deliverables to ensure they meet all client acceptance criteria.
  • Provide technical oversight for projects and provide Project Management expertise where required.
  • Coordinate internal team member activities so that their deliverables are seamlessly integrated and delivered on a timely basis.
  • Works with the Account Manager to proactively identify/recommend actions for net-new revenue opportunities and to drive growth within the client.

Confidential

Senior Business System Analyst Senior - Finance & HR

Responsibilities:

  • Managed direct relationship with third party vendors and off-shore development teams, created communication channel, and project’s review for management.
  • Managed direct relationship with third party vendors and off-shore development teams, created communication channel, and project’s review for management.
  • Demonstrated skills in interviewing business units, stakeholders and technical leaders to gather and clarify business requirements.
  • Led planning meetings, JAD sessions (Joint Application Design), analysis development, test inspections, and other project meetings throughout product life cycle.
  • Led the Development improvement regarding Invoicing OCR for Oracle ERP Purchase-to-Payment process.
  • Led the implementation of the Vertex taxing software engine, enabling proper tax collecting, and reporting and order placement.
  • Participated on team to implement the use of Credit Card payment to various vendors.
  • Lead BA on various projects such as Ewire, ETF, and Credit Card processing projects that will increase Confidential ’s Customer experience, processing cash payments by the customers.

Confidential

IT Business Analyst Senior - Human Resources

Responsibilities:

  • Successfully implemented Oracle Fusion HCM Core HR and Talent globally to 18,000 managers as part of the company's IPO and future growth needs.
  • Implemented change control process to migrate changes to production reducing downtime. Documented the process as part of Sarbanes-Oxley (SOX) ITGC process.
  • Lead a 3-person development team in successfully implemented integration between Oracle Fusion Potential information to Oracle HR.
  • Gather requirements, write functional (MD050), (BR.030) and (BP080) document and technical (MD070), (BR.100) document, provide recommendations for user. Documenting business requirements, Data design and process re-engineering to fit with the Oracle system Prototype new business processes, Design legacy data conversion, Configure applications and Create test scenarios.
  • Three cycles of testing performed: System Integration Test (SIT), User Acceptance Test (UAT) and Final Acceptance Test (FAT).
  • Supported all go-live activities

Sr. IT Business System Analyst Consultant/Project Manager

Confidential

Responsibilities:

  • Confidential Event Management which is the system that will allow Reservation for the event such as conferences, meetings, Jamborees and booking High Adventure Treks for units and individuals.
  • This includes not only the reservation for the individual or group but also, additional activities and upgrades; keeping track of the conference/meeting/jamboree/High Adventure Trek’s capacity (housing, staff, equipment, food); volunteer and staff onboarding; finance activities (payment, credit cards, e-checks and Billing); mobile apps for the customer and staff; integration of Financial data into Confidential ’ PeopleSoft GL; CRM and Marketing; and medical treatment.
  • Gathering requirements and helping to developed and designed a Database UML in order for the company to build their own Telecommunication Order Sales System with the goal of offering the software to other mobile companies in order to track their Lifeline customers, inventory and customer usage.
  • Work on improving security and user experience in creating apps and online payment by the customer.
  • Implementation PeopleSoft Travel and Expense module for Confidential which includes incorporating the Income Tax Credit as part of the implementation.
  • Responsible for strategic initiative by Confidential to review and re-engineer its employee onboarding processes.
  • Gathering all business and functional requirements, documenting flows, creating a Request for Information document, and finally a Request for Proposal document.
  • Responsible for a strategic initiative by Confidential ’s to review and re-engineer its Employee Document Imaging processes for US, Confidential ’s Corporate and Confidential ’s Global US division. Responsible for gathering all business and functional requirements, documenting flows, creating a Request for Information document, and finally a Request for Proposal document.
  • Work on various projects dealing with information transfer from Confidential ’s safe to customer banks, working with Federal government system regarding counting of money illegally and with money laundering.
  • Responsible for the Enterprise Dispute Management System re-platform from Oracle/ .Net to Oracle/JAVA, which include gathering requirements, mapping data and process flows, creating ERDs, and other documenting other application information to ensure that the modifications were on time and budget. Oversee the development, testing, and implantation of the re-platform system.
  • Responsible for the support and development of the with the Collections department platform to developed complex hierarchical reports and analytical data by creating tools and modules that used Transact SQL, MS SQL, VB, HTML and other software to meet their needs.

Confidential

Application Manager

Responsibilities:

  • Oracle EBS Order Management projects: Sales Order email confirmation ($250,000 a year savings); Invoice email ($130,000 a year savings);
  • Oracle EBS Cash Management Projects: Install Confidential adapter to manage for Confidential / Confidential ($500,000 a year savings).
  • Developed new SharePoint Sites that would be used as Customer forums sites where Project staff and customers can interact and communicate during implementation, upgrade, etc. SharePoint sites also used for internal web administration from Human Resources Information, accessing applications, requesting time off, and documentation management for projects, development and problem solving. SharePoint is also being used for approvals of patches, upgrades, bug fixes, etc. for all internal applications.

Confidential

Senior Business Analyst/Technical Analyst/System Architect/Jr. Project Manager

Responsibilities:

  • Lead JAG session to gathered requirements to create a Sales and CRM systems to support Confidential bus sales.
  • Implemented Enterprise Common Vehicle Tracking (CVT) Oracle project which has been meeting the goal of saving Confidential three million dollars a year.
  • This project was a hybrid project of off-the-shelf products such as ASIDataMyte (MS SQL) Quality and Manufacturing Data Collection System and ERP BaaN (Oracle Database) along with custom built order application to feed into a custom-built interface for in-house order management system.
  • Conducted a Green-belt project on the logistics receiving discrepancies. Lead the project to implement process and system changes to improve the quality of outputs by identifying and removing the causes of defects (errors), minimizing variability in manufacturing and business processes.
  • Designed, developed, and implement the Discrepancies system first in COGNOS Powerhouse before migrating it to a MS Access front end with a MS SQL back end.
  • This project allowed the company to save $500,000 a year.
  • Designed, developed and implemented various applications/systems for Warehouse Management, Supply Chain, Production, Quality Assurance, Finance and Human resources. Some of these systems allow the company to save over a million dollars during their 1st year of use.
  • Successfully identified, prioritized and document the impact of new legislation on all departments within the company in conjunction with Corporate Legal department, Compliance Managers, and Business Leaders.
  • This allowed all departments to identify and plan for compliance with the law.

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