Team lead Resume

SUMMARY:

9 Years of experience in team leading and mentoring, solution designing, application operations and maintenance, installation, configuration with extensive client facing role.
Worked in Industries and Telecom sector in Event, Fault and Performance Management areas.

TECHNICAL SKILLS:

Tools: Tivol Netcool (OMNIbus, Impact, WebGUI, Probes, Reporter, DASH), Confidential Tivoli Monitoring (ITM), Confidential Tivoli Network Management (ITNM), HP OpenView TeMIP

Platform: AIX, Solaris, Linux, HP - UX

Database: Oracle, DB2

Scripting: Shell scripting

PROFESSIONAL EXPERIENCE:

Confidential

Team lead

Responsibilities:

responsible for end to end event management and monitoring configuration for customer using Netcool (OMNIbus, Impact and WebGUI), ITM and ITNM.
I am responsible to ensure that these applications functions properly meeting all SLAs and KPIs.
I participate regularly in customer interaction for incident and problem management, continuous improvement activities.
Daily work includes resolving application issues, configuring application, and patch or fixes pack installation, automation implementation. and Agile implementation focal for the team.

Confidential

Cluster lead

Responsibilities:

I was leading operations team of 9 working on various applications including Netcool, Proviso, Netcool Information Server, MON++, NetIQ.
In this role, I was first point of contact for all operations issues related to my cluster applications including end-user, customer and management meetings, problem and incident management, release activities, resource planning.
I have participated in all Netcool releases and also installed various application patches, configured probes and worked on Netcool Impact and OMNIbus.
I also created various automations/scripts to automate health checks, service request handling.
I have worked at client location for a year.

Confidential

Cluster lead

Responsibilities:

I worked as team member and later as FM support lead for Confidential support leading the team that provided 2 nd and 3 rd level support for FM applications .
I was responsible for operational support, technical consultancy and life cycle management for Confidential FM tools and their interfaces with different tools.
I was involved in development of frameworks in new Netcool releases in Confidential and in development/integration of TeMIP expert solution and related scripts.

Confidential

Cluster lead

Responsibilities:

I was responsible for requirement analysis and technical discussions with customers, integration and testing of various TeMIP AMs, Topology Up-loader, FM - TM interface.
I visited various customer locations for solution design and integration.

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