BI Advancement Analyst Resume Shrewsbury, MA - Hire IT People

SOFTWARE EXPERTISE:

Operating Systems: Window 10, Windows 8, Windows 7, Windows XP, Mac OS X and Mac OS 9

Microsoft Products: SQL 2008, SQL 2005, Microsoft Projects, Microsoft Office Suite 2010, Microsoft Office Suite 2007

Educational Software: Ellucian Advancement, Ellucian Advancement Performance, Confidential Admissions, Registrar, and My Backpack, Blackbaud’s Education Edge and Raiser’s Edge

Fleet Management Software: RoadBASE, Fleetwave, Fleetfocus

Other Software: IBM Cognos Report Studio 10, IBM Framework, TechSmith Camtasia Studios, Visio, Crystal Report 11, Crystal Report 10, FileMaker Pro, Active Directory

CORPORATE EXPERIENCE:

BI Advancement Analyst

Confidential, Shrewsbury, MA

Responsibilities:

Delivered IBM Report Studio on - site training sessions to system administrators, trainers, and end users
Supervised weekly IBM Report Studio Online Q & A sessions
Provided 1 on 1 IBM Report Studio training sessions
Created custom IBM Report Studio and Workspace Advance reports
Tested UMass specific changes prior to release
Managed security privileges for System Administrators, Power Users, and End Users for Report Studio
Prioritized end users request according to UMass guidelines
Updated lineage and filters using Framework
Documented UMass specific fields and changes to Report studio
Organized Ellucian consultant On-Site training session for Report Studio and Framework

Advancement Support Specialist

Confidential, Shrewsbury, MA

Responsibilities:

Managed ticket requests from power users and end users
Created and managed user accounts for Ellucian Advancement software
Developed ad-hoc SQL reports
Developed and Modified stored procedures for Crystal reports and web form reports

Project Manager

Confidential, Wayne, PA

Responsibilities:

Delivered on-site training sessions to system administrators, trainers, and end users
Documented requirements for future business processes and interface specification guides
Identified resources needed and assigned individual responsibilities
Managed and created project plans to operate day-to-day aspects of projects and scope of work
Tracked and reported team hours and expenses to manage budgets, forecasting, revenue and utilization
Determined revenue, invoicing, and receivables for projects

Project Manager and Software Trainer

Confidential, Fitchburg, MA

Responsibilities:

Experienced Instructional designer
Delivered on-site or WebEx training sessions to system administrators, trainers, and end users
Educated client teams creating database queries, SQL statements, exports, mail merges and reports
Trained and provided technical support for new and existing RoadBASE clients
Introduced RoadBASE training webinars and video tutorials
Updated existing RoadBASE user guides and key documentation guides
Identified resources needed and assigned individual responsibilities
Managed and created project plans to operate day-to-day aspects of projects and scope of work
Documented requirements for future business processes and interface specification guides
Customized, analyzed, mapped, converted data to fit clients RoadBASE system
Resolved 90% of RoadBASE SQL error messages and tested new versions prior to release

Product Support Specialist

Confidential, Marlborough, MA

Responsibilities:

Provided technical support to new and existing clients on Confidential Academic modules
Trained client teams creating database queries, SQL statements, exports, mail merges and reports
Tested new versions prior to release

Asst. Academic Technology Coordinator

Confidential, New Milford, CT

Responsibilities:

Prepared weekly detailed syllabi and coursework
Communicated with administrators and parents on student performance
Set-up and provided technical support for students’ personal PC or Mac computers
Managed technical support financial charges for students’ computers
Served as a dorm mother to female Freshman and Sophomore dorm
Co-managed J.V. girls’ basketball and track & field; set team and individual goals

Information Technology Specialist

Confidential, Boston, MA

Responsibilities:

Prepared weekly detailed syllabi and coursework
Communicated with administrators and parents on student performance
Instructed administrations, faculty, and students in computer hardware and software troubleshooting
Managed, maintained, and analyzed data for Blackbaud’s Education Edge and Raiser’s Edge databases
Wrote and assisted users in creating database queries, exports, and mail merges
Recommended implementation plans to migrate to Raiser’s Edge 7 and Faculty Access for the web
Managed and maintained two PC and Mac computer labs
Responded to emergency technology calls during school hours

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Bi Advancement Analyst Resume

Shrewsbury, MA

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