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Salesforce.com Developer/administrator Resume

Boston, MA

SUMMARY

  • Over 8 years of IT experience including 6+ years of experience with salesforce.com CRM platform. Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in salesforce.com (SFDC) development and implementation.
  • Experience in design of Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi - tenant environment.
  • Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL and SOSL, MVC architecture, DML statements.
  • Experience in writing test Apex classes to confirm at least 75% code coverage before deploying the code to production.
  • Implements functionality (Sales/Service and Custom solution).
  • Design of various custom objects, custom fields, and role based page layouts, custom tabs as per the requirements.
  • Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
  • Extensive experience in creating dash boards, custom reports and analytic snapshots based on user and organizational requirement.
  • Understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
  • Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica.
  • Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
  • Understanding of campaigns, opportunity, territory and lead management, person account and contacts.
  • Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs.
  • Familiarity with partner relationship management, and customer portal, debug logs, documents tab, forecasting.
  • Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
  • Experience working with Force.com IDE and Salesforce.com Sandbox environments.
  • Having good experience in sales force automation (SFA) and customer portal relationship.

TECHNICAL SKILLS

Force.com: Sales force CRM, Sales force SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, Email Templates, Formulas Case Management Automation, Sandbox testing, Roles& Profiles.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Database: MySQL, SQL Server 2000/2005/2008 , PL/SQL.

Web: HTML, JSP, XML, XSL, HTML, XHTML, CSS, AJAX, RDBMS, Java Script Framework, JQuery, PHP.

Operating Systems: Windows 10/8/2000/Vista/7, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Salesforce.com Developer/Administrator

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Performed the role of Salesforce.com Developer in the organization.
  • Interacted with various business team members to gather and documented the requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
  • Developed several Triggers, Apex classes and Visual force pages as part of the application development.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
  • Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
  • Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Southborough, MA

Salesforce Developer and Administrator

Responsibilities:

  • Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
  • Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
  • Work on customization of standard objects like Lead, Account, Contact and Opportunity.
  • Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
  • Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
  • Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
  • Work on complex data migration projects using Data Loader tool and Cast Iron.
  • Develop Visualforce pages, Visualforce custom components, portal pages with Java script for validation.
  • Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
  • Integration of Sales cloud with external information systems using SOAP API web services.
  • Integration of Oracle E-Business Suite products master data with Salesforce.com by using Cast Iron Application.
  • Deploy changes from SFDC sandbox environment to Production environment using change sets.
  • Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment : Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Cast Iron (5.6), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows 7.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

  • Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
  • Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
  • Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
  • Customized Visualforce pages and modified the code for restricting some countries, which they are not willing to do the business.
  • Integrated SFDC with Oracle ERP for order management system using Informatica.
  • Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
  • Integrated the existing SAP system with force.com platform using Cast Iron.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Developed Apex classes and triggers on Force.com
  • Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
  • Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
  • Integrated Apex with External services by making callouts that used SOAP and WSDL
  • Worked with Apex Scheduler to invoke Apex classes at regular intervals.
  • Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
  • Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
  • Experience in integration of salesforce and SQL server using SQL Server Integration Services
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Animated client side user interface elements on a visual Force page using JQuery.
  • Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
  • Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
  • Responsible for Data load operations using Force.com Apex Data Loader

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse.

Confidential, Seattle, WA

Salesforce Developer and Administrator

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Managed security settings of the users.
  • Created business rules to ensure the data integrity of the alignment data.
  • Created automatic field updates via workflows.
  • Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Interacted with Business Team on day to day basis to translate the business requirement into functional requirements.
  • Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Automated weekly rep call reports of submitted, saved and planned calls.
  • Automated weekly Synchronization report of the reps.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad for Data Analysis.

Confidential

Java Developer

Responsibilities:

  • Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.
  • Involved in designing the user interfaces using JSP.
  • Developed UI with JavaScript for more interactive web pages.
  • Developed the application using Struts Framework that leverages classical Model View Controller (MVC) architecture.
  • Implemented Business processes such as User Authentication, Account Transfer using Session EJB.
  • Designing many JSP pages using JSP/Strut Tags, JSTL and Strut Tiles.
  • Implemented persistence layer using Hibernate that use the POJOs to represent the persistence database tuples. These POJOs are serialized Java Classes that would not have the business processes.
  • Implemented the application using the concrete principles laid down by several design patterns such as MVC, Service Locator, and Singleton.
  • Used Web Services (XML, SOAP, UDDI, and WSDL).
  • Used Java Messaging Services (JMS)
  • Deployed the applications on IBM Web Sphere Application Server.
  • Used CVS for version control across common source code used by developers.
  • Using log4j for generating the log files for all the applications I worked on.
  • Involved in Unit & Integration Testing for different Modules in the application.

Environment: Java1.4, JSP2.0, Struts1.3, EJB2.0, JMS, JNDI, Oracle9i/10g, HTML, XML, ANT Script, WSAD5.1, SOAP, JUnit, WebSphere 5.1, Hibernate, LOG4J, CVS.

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