Pricing Application Manager & Salesforce Admin Resume

SUMMARY

Information Technology, Training, and Software Implementation Professional
12+ years experience in Business Information Systems, Sales Process, and Software Implementation.
Various acknowledgements for goal attainment, client satisfaction and leadership skills.
Responsible for managing multiple implementation teams across the United States and Canada.
Recognized by previous supervisors for creating revenue positive workflow process improvements.
Account Management & Vendor Relations Management/Leadership & Team Building
Application Training and Support Process Improvement & Workflow Analysis
Salesforce.com, Microsoft CRM & MS Office Business Development & Strategic Consulting professional experience

PROFESSIONAL EXPERIENCE

Confidential

Pricing Application Manager & Salesforce Admin

Responsibilities:

Responsible for the administration & management of SCA pricing and quoting SAGE ERP application tool.
Salesforce Admin. working in partnership with the VP of Sales to fully utilize SFDC sales matrix reporting.
Manage RFP/RFI proposal solutions through Salesforce for new GPO/IDN sales development activities.
Collaborate with sales team to implement process efficiencies by way of workflow re - engineering.
Develop and execute training to support the sales team and business units on ERP software and SFDC.
Assist Executive management on special projects and/or technological initiatives e.g. software installs.
Act as an additional resource for business units in projects, analytics, system upgrades and ERP testing.

Confidential

Technical Sales Development Consultant

Responsibilities:

Act as the Application Specialist for Identity Finder Security Software to support implementation.
Analyze business user needs, document and translate into proper customer specifications.
Participate in on - site client meetings to identify software workflow issues and coordinate solutions.
Technical input to support the workflow for the customer, account mgmt. and project mgmt. teams.
Provide technical analysis of service level agreements for contract renegotiations.
Successful management of budget, territory travel at 75%, company PCI and HIPAA compliance.

Confidential

Centered Client Alignment Rep.

Responsibilities:

Manage the technical relationship of LWSI Electronic Medical Records Software clinical client base.
Develop and nurture relationships with Physicians, Clinical Staff, Directors, and C - suite Executives.
Own the implementation workflow of E-Prescribing and Pyxis Cart clinical systems at client facilities.
Consult on requirements, defining best practices, design decisions and staff policy and procedures.
Act as a mentor for both customers and internal team members through project start through go-live.

Confidential

Sr. Software Implementation Manager

Responsibilities:

Managed a 30 - person software implementation team across the U.S. and Canada.
Perform customer site assessment and facilitate project design of Confidential FS products and technologies.
Conduct on-site visits to ensure implementation teams were within established SLA goals.
Accountable for appropriately staffing implementation teams congruent to scope of project.