SUMMARY:

• Over 5+ years of professional experience in Information Technology working as Systems Consultant Infrastructure Production, Tuning Analyst, Production Infrastructure Architecture, Systems Integration Analyst Intermediate and Support Analyst.
• Proficiency in Agile Scrum methodology.
• Expertise in CONTROL - M workload load automation Servers/agents using Enterprise Manager versions 6.4 - 9
• Automate job scheduling and application deployment, connecting applications and workflow processes to reliably deliver digital business services.
• Experience in file transfer operations with secure scheduling, instant status visibility, and automated recovery
• Expertise in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Development and Support.
• Proficient in Salesforce developer toolkit including Apex Classes, Controllers, Triggers Visual Force, Migration Tool and Web Services
• Migrate the Knowledge base data from in-house application to Salesforce using Informatica-on-Cloud.
• Expertise in handling teams and managing bigger projects.
• Linux (User Account Administration, Filesystem Management, System Utilization)
• Redhat Enterprises Linux (Firewall, FTP, MySQL)
• Backup Management - Data Protector and Veritas NetBackup
• Support both MSSQL and PostgreSQL within AWS and Azure.
• Extensive Experience in creating Business Specific Reports & Dashboards.
• Coordinating and handling the project requirements with the line of business
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality

TECHNICAL EXPERTISE:

Bug Tracking Tools: Bugzilla, JIRA, ClearCase, ClearQuest

Programming: HTML, XML, Java

Operating Systems: Windows, iOS, Android, UNIX, Linux.

SFDC Technologies and Tools: Salesforce CRM, Force.com platform, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force, Data Loader, Workflow & Approvals, Reports, Dashboards and Custom Objects, Force.com IDE, Web services API.

Methodologies: Agile Scrum, Waterfall

Mobile Platforms: iPhone OS and Android OS

Networking: TCP/IP, FTP, HTTP, Internet, Intranet

PROFESSIONAL EXPERIENCE:

Confidential, Carmel, IN

Control-M Consultant

Responsibilities:

• Handling Incident and Problem tickets assigned to Control M assignment group.
• Maintaining (Create/Modify) Batch jobs of SAP and Unix.
• Maintaining (Create/Modify) Control M jobs and interfaces.
• Regular monitoring of failure alerts
• Monitoring functional mailboxes
• Responsible for all aspects of AIX System Administration and support for all pSeries servers
• Handling service requests not handled by first line support staff
• Coordinating and handling the project requirements with the line of business
• Monitoring Incident details, including the Configuration Items affected
• Timely (as agreed in SLA) re-assignment of incident to correct support group
• Log and update the resolution and recovery of assigned Incidents
• Vertical escalating the process if necessary
• Monitoring the status and progress towards resolution of all open Incidents
• Manage and update knowledge management database
• Log and update the Incident investigation and diagnosis
• Ensure correct information is logged before closure of Incidents
• Detection of possible Problems and assignment to the Problem Management to raise Problems
• Assist Integration Specialist in driving the efficiency and effectiveness of the process

Confidential, Albany, NY

CONTROL-M Administrator

Responsibilities:

• Managing CONTROL-M Servers/agents using CONTROL-M/Enterprise Manager versions 6.4 - 9
• System Performance monitoring and troubleshooting by checking CPU, Memory and Disk Utilizations
• Control-M Server/Agent monitoring and troubleshooting issues found
• Control-M Jobs monitoring, job flow analysis and troubleshooting
• Coordinate with Control-M Job Owners in analyzing and troubleshooting
• Administration of Control-M users via Control-M Security
• Respond to callers'/customers' queries on Control-M basics and concepts.
• Performance tuning of MYSQL and PostgreSQL within AWS.
• Backup Management using Data Protector (previous Veritas NetBackup)
• Handle troubleshooting for System Backups as well as Application Backups specifically SAP and Oracle backup per documentation.
• Linux Personal Account Administration
• DNS Administration using (NORTEL/NET ID)
• Coordinate with callers/customers assisting them for Linux server issues
• Filesystem monitoring
• Coordinate and assist callers/customers on file transfer requests (FTP, SFTP)

Confidential

Salesforce Administrator/ Developer/ Business Analyst

Responsibilities:

• Implemented Email-to-case functionality so that customer can create a case through email.
• Created the workflow to send email to manager when a high priority case gets closed.
• Configured and used Dashboards and Dashboard components to show the case summary for the different products.
• Customized the user interface using Force.com pages to be consistent with the Qualcomm look and feel.
• Administered the salesforce.com instance. Involved in creating users, defining page layouts, and workflows.
• Configured the Case Management Process.
• Developed user friendly Visual Force pages for enhancing Salesforce UI as required.
• Developed Apex classes and Controller classes and used SOQL, SOSL to select the data from salesforce.com platform database.
• Implemented Customer Portal so that customers get case updates and can search the knowledge base by logging into the portal.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Assisted in designing and creation of material and conducted internal sessions for business users on Salesforce technology functionalities.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Designed various types of email templates for auto response to customers.
• Successfully completed Data migration and manipulation using Salesforce tools