SUMMARY

• Has over 20 years of consulting experience in information technology with last eighteen years in SAP practice. Possess expertise in multi areas of SAP such as CRM, SD, FI, FM/GM and PSM. Academy partner certified consultant in CRM and SEM.
• Proficient in Business Process Re - engineering and transformation into SAP for enhanced operational efficiency and optimization
• Extensive hands on experience in SAP modules for consulting, design, implementing and management of client applications
• Has run business workshops to gather business requirements, develop key decision documents, and to set standards for process modeling
• Involved in all phases of ASAP methodology, including Project Preparation, Business Blueprint, Realization, Go-Live and Support. Leveraged IBM Ascendant accelerators on various projects to compliment project management.
• Completed multiple life cycles of SAP SD, FM/GM and CRM
• Outbound/Inbound Web Service Interface and Flat File Transfer design and Implementation for SD and CRM
• Experience in creating master data, transaction types, organization Profiles, Partner Determination, Middleware, Marketing, Sales, Product catalogue, Pricing in both SD & CRM
• Involved in implementing various business scenarios like Lead management, Activity Management, Marketing Planning, Campaign Management, Opportunity Management, Territory Management, Spare Parts Management, Quotation and Order Management
• Participated and involved in production support of public sector project covering complex customer maintenance and grantor management application
• Hands-On experience in Grantor Programs Management, Application and Agreement Management, Change Request and Claims
• Grantor Management implementation experience/knowledge with integration experience to SAP ECC.
• Working knowledge in SAP Funds and Grants Management applications
• Has extensive exposure to Healthcare, High tech, Chemical, Banking and Automobile industries
• Led and directed customer master data teams involving data cleansing. Data migration, conversions and interfaces
• Global lead for converting IBM Siebel customer records in to SAP landscape
• Experience in design, develop and execute unit test, string, integration and User acceptance test cases & scripts
• Expertise in creating process definition documents, functional definition documents to support WRICEF development and business process procedure documents & configuration object elements to aid end user training & hand offs
• Served international clients in Europe, Canada and Australia in last five years
• Over the years, built excellent client relationships and developed great communication & presentation skills

PROFESSIONAL EXPERIENCE

Confidential, Kansas City, MO

CRM Functional Lead

Responsibilities:

• Chandhu was responsible for customer master data conversions from legacy systems, consolidation and harmonizing in MIDAS project
• Chandhu has attended and contributed to design discussions and played key role in closing the design gaps in the areas of business partner relationships which were not in place
• Developed base template for business process documents for the project team
• Defined integration points between SAP CRM and downstream application for which producers data has been pushed via interfaces
• Improvised processes to maintain and usage of large customers who are engaged at all counties and states
• Defined and maintained fiduciary relationships for national and state level farmers and producers
• Defined and implemented workflows for key field change requests, date of death and business partner merge processes
• Gathered process requirements and implemented successful interface between MIDAS project and SSA (Social security administration) to process date of death files so that producers master data is consistent and up to date
• Gathered requirements for portals inbox and implemented CRM WebUI Inbox features successfully to maintain, view, operate and execute Alerts, workflows and substitutions
• Participated in gathering security roles for entire organization in the scope and proposed a solution to build PFCG by FSA security team
• Managed team meetings, drove open issues and involved in providing weekly status updates to the project management on every Friday
• Was responsible for Grantor and Grantee configuration in corresponding SAP ECC and SAP CRM systems
• Participated in gathering requirements, design and testing of ADOBE, PDF, BSP and workflows
• Tested AET, BADI and WEBUI enhancements on Grantee application

Confidential

Responsibilities:

• Configured master data and budgetary structure in ECC Funds Management
• Was responsible for middleware settings to facilitate data flow between SAP Grantor program and ECC Funds Management
• Responsible for funds management account assignment for funded programs and used GTRDERIVE/ FMDERIVE to link Grantor programs to funded programs in ECC
• Configured availability control settings and enhanced the AVC messages as per business requirement
• Chandhu had participated in requirement gathering & analysis, mapped those FSA processes into SAP Grantor programs and agreements in CRM.
• Worked with BPOs(businesses process owners) in developing end to end CRM grantor solution for FSA requirements
• Identified functionality gaps in Farm Records scenarios and recommended custom CRM solution to address business requirements
• Lead CRM Grantor roles and security requirements workshop and developed a matrix that helped SAP security team to create and test required PFCG roles
• Was responsible for configuring CRM grantor program "Marketing Assistance Loans", agreement types and agreement modification changes that includes but not limited to status profile, date profile, action profile, partner determination, text determination, organization determination etc.
• Configured SAP CRM activity management for Producer/Farmer meetings and Grantor program notifications(attachments)
• Participated in supporting development team to design, build and test interactive ADOBE PDF farms for grantor program applications and change requests(web request)
• Supported troubleshooting of grantor agreements data exchange between SAP CRM and SAP ECC by monitoring middleware queues

Confidential, Golden, CO

CRM Team Lead

Responsibilities:

• Chandhu was a CRM functional team lead and was responsible for design, build and realization phases
• Developed workshop plans and templates for workshop content & format
• Helped management with project plan and resource planning
• Facilitated business workshops at both Golden and Milwaukee to align with Confidential business stakeholders on design
• Managed all the follow-up meetings and open design items on time to move on to build phase
• Complied with Client’s methodology in documenting business process documents, process flows, RICEFs, configuration rationale and use cases
• Managed 5 member functional and seven member offshore development team from India to effectively develop functional specification documents and technical specification documents
• Analysed and documented key enhancements in the areas CRM webui user interface for campaign management, campaign elements and multi-step segmentation
• Helped with workflow process that would initiate campaign program, approve and release for execution by designated business users
• Facilitated and participated in interface sessions between SAP landscape and web methods that would shuttle data between Tera Data and SAP
• Worked with all middleware experts to finalize standards for interface documents detailing initial data loads, conversions and error handling
• Developed and presented proof of concepts for the open design items like CRM organization model for chain account executives and their hierarchy, supporting business processes, user experience both internal and external based on preferences and selected personalized reports
• Complimented Business Objects team’s efforts in finding source tables in CRM so that BO team can plan and build required dash boards
• Oversaw the overall configuration efforts covering business partners, contact person management, campaign management and organization model
• Developed test scripts for unit testing and participated in overall testing strategy for integration and user acceptance

Confidential, St. Cloud, MN

CRM Team Lead

Responsibilities:

• Played Solution advisor role to close existing design issues in the areas of account and contact management, opportunity management, campaign management, lead management and lock down BI/BOBJ reporting solutions
• Lead the CRM functional team and successfully delivered all blue print deliverables on time
• Analysed and addressed client requirements for pipeline reporting and tracking sales by customer groups by proposing Territory management and CRM sales pipeline performance tool
• Wrote seventeen functional specification documents and helped development to develop related conversions and enhancements
• Participated in gathering security roles for entire organization in the scope and proposed a solution to build PFCG roles and business roles that were accepted and adapted
• Facilitated all interface discussions and managed the development of custom interfaces from Eloqua to SAP CRM to support Campaign to Lead generation process, Boulder Logic interface to support requesting reference from an opportunity and BigMachines to CRM interface to support Quote management that does variant configuration and sales pipeline updates
• Responsible for designing and developing E2E, UAT testing and lead train the trainer (TTT) sessions
• Took on additional tasks to help the team to meet deadlines by testing all opportunity and quote conversion programs
• Responsible for enhancing SAP CRM standard territory upload programs with the help of a developer to automatically upload territory structure, territory rules that define the scope of the territories and to assign employees to those territories
• Managed team meetings, drove open issues and involved in providing daily status updates to the project management on every Monday
• Worked with technical lead to help him and his offshore application development team to understand functional specification documents, build custom programs and validate the desired outcome
• Involved in mentoring team members and worked closely with project management to manage project resources

Confidential, Grand Blanc, MI

Global OTC Lead

Responsibilities:

• Coordinated Global workshops to present SAP Spare Parts Management, gather GM global and Australia business requirements
• Developed eight Process definition documents, reviewed with business SMEs and got project sponsor’s approval on them
• Designed and developed 21 Key decision documents to address functionality gap in the areas of spare parts back order processing, demand requirements planning and gATP
• Participated in integration meetings in Australia and presented business with Order to cash project deliverables
• Identified resources both internally and hired subcontractors to staff realization phase
• Planned and oversaw the configuration development for entire order to cash that supports order tracking to accounts receivables
• Responsible for designing and developing test cases and test scripts for OTC domain covering unit testing, string testing, integration testing, regression testing and user acceptance testing
• Participated in architectural design discussions to provide inputs on SAP sizing, scoping and landscape administration
• Managed team meetings, drove open issues and involved in providing daily status updates to the project management on regular basis
• Worked with offshore application development team to walk through OTC FDDs and managed development of technical development documents by offshore team
• Involved in mentoring team members and tasked with project assessment reviewing for four team members