SUMMARY

• Strategic Thinker Information Technology Professional/Manager with over 19 years of extensive experience in developing, supporting, administering mission critical applications
• Information Technology, Industry experience in Transportation, Satellite Tracking, Manufacturing, Financial Services, Retail and Telecom
• Significant experience in leveraging Business Acumen to support users of technology through the interface between users and applications
• Technically capable individual with full application development lifecycle (SDLC), including requirements definition, code development, testing of applications and implementation
• Experienced in managing small/medium projects. Proven expertise in business/data analysis through development of requirements definition and scope
• Developed detailed plans of action and lasting relationships with co - workers
• Negotiated alliances with potential and existing business partners
• Able to learn technologies quickly and efficiently to enhance company offerings
• Accumulated eight years of Management and Sales experience with large retail (K-Mart Canada - Assistant Manager), Restaurant (McDonald's - Assistant Manager) and Scaffolding (Brand Scaffolding - Inventory Manager/Sales) companies
• Planned and managed various departments on the best use of resources
• Managed staff of over 100 workers including four department managers
• Attained high degree of comfort in any environment

TECHNICAL SKILLS

• Customer/Client focused, Creative, Knowledgeable, Committed, Innovator, Versatile, Goal Oriented, Self-Aware, Delegator, Excellent Communicator, Decisive, Problem Solver, Collaborative, Negotiator, Business Acumen, Strategic Planner, Effective Leader, Person of Integrity, Trusted, Confident, Diplomatic, Technologically Savvy, Sharing, Flexible.
• RPG (400, IV, ILE, Free), CL, CLLE, SQL, DB2UDB, PDM, SEU, SDA, DDS, CL, Subprocedures, Modules, Service Programs, User Defined Functions, Stored Procedures, Prototypes, Subfiles, Query400, IFS, Triggers, File Transfers, FTP, DBU, Aldon LM(e), Mercury Test Director, Hawkeye Pathfinder
• TMW, Websphere, IBMi, iSeries, AS/400, Zend Studio, Zend Server, WebSmart ILE and PHP, PHP, HTML, HTML5, CSS, CSS3, MySQL, JavaScript, C#, Microsoft Office Suite, MS Windows, MS SQL Server, MySQL, Microsoft Visual Studio, EDI, EXTOL EEI, EXTOL ESX

PROFESSIONAL EXPERIENCE

Assistant IT Manager

Confidential

Responsibilities:

• Directed team on production tasks to meet/exceed customer/client expectations
• Directed and prioritized work load of team members
• Organized project status meeting with team members and customers/clients
• Reviewed design, code and testing of maintenance and net-new applications
• Liaised with developers, operations and end users on system troubleshooting, modifications and design
• Worked with IT staff to manage business activities
• Conducted interviews for new hires and consultants
• Prepared reports for Senior Management team
• Procured, evaluated and approved vendors and solutions for process improvement
• Interacted with customers/clients to create and implement effective business solutions
• Expertly developed and supported applications to enhance current ERP in RPGIV, ILE RPG, free-format RPG, embedded SQL, PHP, HTML, JavaScript, CSS, MySQL and various API’s

Senior Systems Analyst

Confidential

Responsibilities:

• Lead Web development for Canadian Freightways with vendor team (remote resources)
• Lead efforts to improve IT processes and procedures
• Provided training and support for Sales force as well as Customer Care team, on IBMi and Web applications
• Procured, evaluated and approved vendors and solutions for process improvement
• Oversaw projects as required by organization needs and goals
• Developed and supported RPG applications (In-House transportation system). Well versed in RPG 400, ILE RPG, free-format RPG and embedded SQL
• Expertly assisted internal and external customer on varied platforms and systems
• Converted legacy Canadian Freightways websites (12 websites) to PHP on Zend Server, utilizing PHP, HTML, JavaScript, CSS, MySQL and various API’s
• Developed standalone applications with WebSmart ILE and PHP, tying in to IBMi platform; eliminating data entry errors and saving critical time on data availability

Senior Systems Analyst/Programmer

Confidential

Responsibilities:

• Lead team on EDI integration between TWM and WebMethods, co-workers, on shore and off shore resources
• Maintained and enforced consistent and maintainable standards/procedures on implemented technical solutions
• Created schedules for application releases, monitored progress and reporting of statuses
• Developed and supported large Transportation applications using free format RPG
• EDI mapping and Transaction handling using Gentran for ERP systems (JDE World and One World) and ICC
• Installed, managed and supported TMW systems Software. Provided proficient and timely support for various groups

iSeries System Analyst/Programmer

Confidential

Responsibilities:

• Liaised directly with vendors on application implementation and problem resolution
• Interacted with customers/clients to create and implement effective business solutions
• Recommended technical solutions for complex business requirements presented by customer/clients
• Created schedules for application releases, monitored progress and reporting of statuses
• Developed Driver SOS and In-Cab Email, both on iSeries (RPG) and Web interfaces (CGI, JavaScript, HTML, Cascading Style Sheets)
• Created custom programs for external customers interfacing with Confidential ’s data
• Provided Portal Services (Qualcomm Qtracs and SensorTracs) Upgrade, Support and Management.

iSeries Analyst

Confidential

Responsibilities:

• Effectively lead Help Desk Team
• Assisted and trained junior staff on issue resolutions
• Communicated effectively and efficiently with Management and co-workers to resolve existing and potential issues
• Assisted in developing timelines
• Organized project status meeting with team members and customers/clients
• Created schedules for application releases, monitored progress and reporting of statuses
• Provided Project Management and Business Analysis for various internal projects.
• Procured, evaluated and approved vendors for Change Management solutions
• Identified and developed proficient RPG solutions.
• Provided high-level technical support for all AS/400 (RPG) related activities
• Maintained and procured solutions for Disaster recovery.