SUMMARY

• Results oriented senior delivery leader with 15+ years of experience in management consulting, new product development, feature enhancements and portfolio/program/project life cycle management. Out of the box thinker with an exceptional ability to identify business opportunities and generate revenue growth.
• I possess exceptional knowledge of IT Delivery processes and techniques, Waterfall and Agile Methodologies, Strategy Roadmaps, Business Development, P&L Management, Relationship Management and Partnerships. Expertise includes Management Consulting Services, Program/Project Development, Resource Management, Relationship Building, Budgeting, Change Management, Release Management, SQA Methodology, Business Analysis and CRM/ERP (SFDC, Netsuite, PeopleSoft) Implementation

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Management Consultant

Responsibilities:

• Worked with the PMO to identify resources, prioritize projects, communicate project changes/status and lead and guide adherence of PMO methodology, best practices, and procedures
• Developed Project Charters and drove engagements through completion of budget forecasting versus actuals, gated reviews, project planning and execution, communication with all team members and upstream/downstream stakeholders, sponsors and end - users
• Requested, forecasted, and managed project budgets of up to $1.4mil
• Ensured compliance with audit requirements, including analysis and remediation
• Built and managed vendor relationships
• Evaluated, monitored, managed and escalated risks across projects
• Ensured compliance and successful delivery of Workplace Technology related engagements:
• CAN SPAM Implementation using Silverpop, Outlook, Proofpoint
• Research, Vendor Management, Implementation, and Deployment of Microsoft Surface Hub
• Implementation and Deployment of Cisco Proximity
• Research, Analysis, Recommendation, Vendor Management, Implementation and Deployment of Crestron for Conference Room Signage
• Blackberry upgrade for all BYO devices; strategic planning with Blackberry, implementation and validation through all non-production environments, pilot roll-outs, full production roll out, and disaster recovery planning
• Requirements Gathering, Research, Analysis, and Implementation of Cisco TelePresence

Confidential

PMO Director

Responsibilities:

• Built Agile PMO and Delivery process to improve overall project delivery, pragmatic processes and monitoring of metrics
• Acted as an advisor to the marketing, customer service and fulfillment teams during implementation of an eCommerce platform and a B2B iPhone app; the solution built using UI technologies, PHP, Heroku platform and Salesforce as the backend. Additional integrations with FinancialForce, Concur, FedEx, Ascent, Olapic and Fluid
• Solely setup and administered Jira to better align the technology team with different business stakeholders in implementation and execution of requirements. Jira was adapted through the entire company as primary tool of record. Trained teams on epic/story writing, effort estimation and overall tool usage
• Engaged with Salesforce partners to build ServiceCloud for the customer service team; later partnered with Salesforce Professional Services to help through the build stage of the implementation
• Direct involvement in helping the business to funnel must have and secondary requirements and prioritize them based on the overall priority and development team velocity
• As the initial member of the PMO, scaled the team to 4 project managers; scaled the QA team to 3 members and led overall QA efforts
• Reported PMO KPIs to the CTO, its wins and needs, as well as QA stats and progress
• Built QA process and designed effective relationship process between QA, development, marketing, customer service and fulfillment teams; engaged vendors to help with automation test scripts and load testing
• Overall responsibility for the delivery success of onshore/offshore development resources, onshore/offshore QA resources and the PMO team

Confidential

Senior Principal Consultant

Responsibilities:

• Lead execution efforts for PMO assessment and PMO managed services RFP completion
• Developed and maintained relationships with engagement sponsors and engagement teams
• Evaluated client tools (Microsoft Project Server) and processes and made recommendations for improvement; engage billable resources for revenue recognition
• Guided and lead engagement teams with industry standards, best fitted client solutions and ability to make client impact
• Worked with sponsors and/or stakeholders to identify how to best streamline PMO, Program Delivery and Capability Planning processes and maximize their value
• Lead client initiative in transformation into a Scrum methodology; executed client engagements by implementing and executing scrum activities; standups, sprint schedules, backlog reviews, burndown progress, backlog grooming, retrospectives
• Engagement teams consisted of 3-8 team members in Agile and Waterfall environments
• Direct involvement in recognizing new engagement opportunities, ranging $50-250k in billable services via SOWs and/or Change Requests; triage and conduct discovery on all inbound and outbound engagements
• Guided SFDC SalesCloud and ServiceCloud implementations using Agile delivery approach
• Supported clients in driving engagements while utilizing different methodologies and overseeing their project financials and staffing
• Lead delivery teams consisting of permanent, contract and vendor resources, located locally, virtually and offshore
• Presented status to sponsor(s) and stakeholders teams by using weekly collected KPIs
• Worked with product and engineering solution teams to launch high-visibility mobile and digital solutions for major e-commerce clients
• Collaborated with the Account Management teams to develop a sound account strategy that outlines business goals and action plans for ensuring customer success and revenue growth

Confidential

Director

Responsibilities:

• Effectively engaged and communicated with client executive sponsors to present solutions and ensure overall engagement success
• Hands-on involvement in delivery utilizing Waterfall and Scrum methodologies
• Worked with Product Owners and Scrum teams on identifying and executing stories, driving sprints towards completion resolving impediments and completing retrospectives
• Implement Agile methodology for a healthcare client to ensure partners/clients receive stable and consistent releases
• Direct involvement in Business Development; new account values ranged between $40k to $300k
• Hands-on approach in guiding and advising client teams consisting of FTE and Contract resources
• Assessed, refined and directed delivery methodology to ensure client’s effectiveness
• Successfully managed programs across different business units
• Lead, motivated, mentored and directly managed 4 professional services consultants
• Assessed 3rd party vendors as part of a CRM RFP process; led the RFP generation, execution and selection efforts. Vendors included Microsoft, Salesforce, Bullhorn, etc.
• Provided overall engagement progress/visibility to client sponsors and internal executive team
• Forecasted, assessed and identified P&L activity for internal practice and client engagements
• Managed client relationships, expectations and enhanced client’s business capabilities
• Built, consulted and provided guidance for an overall Activate program structure; Sharepoint, MS tools and methodology domain expertise were used for accurate reporting, templates and delivery guidance
• Documented VMware Activate program materials as a playbook, based on best practices; included, but not limited to, process to deliver a successful program and a roadmap for future engagements
• Created a training plan for field PSO services; trained the trainers on content
• Managed Drupal CMS implementation for a large Healthcare company from initiation to implementation which allowed content managers control the content visible to consumers; team comprised of 3 Engineering and 1 Business in-house resource and Content Owners and Technology and Business Stakeholders on the client side