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Business Process Consultant Resume

West Des Moines, IowA

SUMMARY:

  • Research analyst whose s reflect an innovative mindset, an aptitude for problem - solving.
  • A quick learner who can identify and effectively communicate insightful, actionable analysis.
  • Experience in identifying, collecting, and statistically analyzing consumer-related data (primary and secondary) and making rational conclusions.
  • Proven project planning and management skills in new corporate ventures where processes need to be created and issues addressed in order to maintain efficient operations.
  • Demonstrated competency in verbally communicating critical information clearly and effectively in small and informal discussions, as well as in formal briefings and presentations for large groups.

TECHNICAL SKILLS:

Well versed in multiple software programs, including: SQL, SAS, SPSS, MS Word, Excel, Access, PowerPoint, Project, Visio, Sharepoint, and Business Objects.

PROFESSIONAL EXPERIENCE:

Confidential, West Des Moines, Iowa

Business Process Consultant

Responsibilities:

  • Internal consultant to the technology group
  • Improved reporting efficiency through utilization of the IWAR system ( Confidential proprietary software); analyzed, defined and documented business requirements and process mapping of lender reports
  • Documented purpose and goal of third party lending reports through SAS and SQL syntax translation

Confidential, Des Moines, Iowa

Health Data Analyst

Responsibilities:

  • Synthesized data and conducted analysis on over $500 million in Iowa Medicaid Enterprise ( Confidential ) expenditures for the Home Community-Based Services unit employing multiple data analysis programs (SQL, Access, SPSS, Excel)
  • Actively participated in goal-setting sessions and completed a cost valuation analysis for new Medicaid health informatics program proposal
  • Presented cases for cost reduction in Medicaid Waiver services based on information deep-dives
  • Led the Data Analytics & Innovation (DA&I) Group in establishing and documenting uniform rules and improving the quality of Confidential data
  • Managed several Sharepoint sites for different teams within the Confidential
  • IT Project Management - Professional growth rotation managing IT development sprints with Agile methodology
  • Maintained and monitored proprietary Medicaid software development tracking; process flow (MS Visio), risks and issues, user requirements and solutions

Confidential, Des Moines, Iowa

Health Data Analyst

Responsibilities:

  • Created annual and quarterly presentations measuring Confidential ’s contractual performance metrics for the Confidential
  • Led cross-functional team meetings to provide insight into identified root causes for 15% annual service cost increase for Supported Community Living programs and develop possible solutions
  • Successfully established new Confidential data reporting rules and SQL definitions within the DA&I group

Confidential, Chicago, Illinois

Market Segmentation Analyst

Responsibilities:

  • Prepared customer and business usage segmentation for the quarterly Board of Directors Report
  • Conducted extensive performance analysis to provide direction for future marketing efforts (SQL, SAS, Excel)
  • Provided year-over-year trend patterns and identified key metrics to support better and more informed business decisions
  • Consulted on and delivered actionable recommendations for data collection improvements

Confidential, Northbrook, Illinois

Project Manager

Responsibilities:

  • Tapped for the role of telematics device testing manager to lead the testing and engagement of employee volunteers
  • Partnered with senior management to facilitate operations.
  • Designed, deployed and maintained Sharepoint site for employee testing program.
  • Streamlined the on-boarding process and distribution logistics for 500 testing volunteers.
  • Collaborated with multiple business units to ensure accurate distribution, logging and activity verification of participants.
  • Developed timely and up-to-date reporting analysis:
  • Provided senior management key strategic data: Created Drive Wise enrollment analysis templates in Excel and Access utilizing data from Business Objects.
  • Played a key role in preparing, consolidating and reviewing Drive Wise program performance metrics reports.
  • Evaluated 10 major competitors in the telematics space; increased senior management’s awareness of the competitive landscape through in-depth qualitative research.

Confidential, Sycamore, Illinois

Research Analyst - Intern

Responsibilities:

  • Reviewed and statistically analyzed the case files of 74 juvenile delinquents to evaluate the efficacy of several residential placement facilities.
  • Employed multivariate regression analyses to identify post-release behavioral trends and patterns in the subjects.
  • Performed in-depth qualitative research employing relevant literature, published reports and journal articles containing empirical data to compile information on multiple diverse programs.
  • Measured and evaluated study results using applicable metrics such as age, offense, elected program, duration, and recidivism rate.
  • Developed a strategy, based on sound conclusions, to improve the juvenile justice program success rate for future juveniles entering the court system.
  • Recommendations advocating for the future rehabilitative facility placement of juvenile delinquents and utilizing more effective treatment programs were employed.
  • Worked between municipalities and vendors to seamlessly obtain and manage all contractual obligations in a timely and efficient manner
  • Maintained database with municipality requirements and tracked the status of vendor delivery.
  • Established strong relationships between other team members, municipalities and the vendors in order to sustain a proactive standing on future needs.
  • Collected and analyzed budget/market information to develop conclusions regarding the success of marketing efforts and to detect variances in budget data.
  • Developed budget reports to provide guidance to executives and marketing managers in formulating marketing strategies and operating budgets.
  • Researched competitor information to identify their strategic marketing/construction direction.
  • Wrote and produced sales/marketing/finance presentations for the Board of Directors.

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