CAREER SUMMARY:

An experienced IT professional with a background in Client Relations, Project Management, and Requirements Analysis with strong analytical and problem solving skills and an Active Security Clearance seeking a Project Management or Client Relations position to capitalize on technical expertise and excellent interpersonal skills.

EXPERTISE AREA:

• Project Management
• Customer Liaison/Relations
• Requirements/Systems Analysis
• Requirements/Systems Documentation
• Technical Support
• End User Support/
• Business Process Improvement
• Strategic Planning
• Risk Assessment/Management
• Change Management
• Agile SDLC Methodologies
• Asset Management
• Microsoft Office, SharePoint
• BMC Remedy

EMPLOYMENT HISTORY:

Confidential, Arlington, VA

Business/Technical Requirements Analyst

Responsibilities:

• Analyzed existing and proposed business systems.
• Defined, interpreted, documented, and prioritized IT requirements. Defined systems objectives. Prepared design specifications to meet requirements.
• Conducted user interviews and Joint Application Development (JAD) sessions with clients to ensure the capture and validation of core business requirements.
• Decomposed high level requirements into detailed requirements.
• Documented business processes, workflows and requirements.
• Facilitated requirements and validation/walkthrough meetings to identify and finalize project - relevant business requirements.
• Conducted needs analysis of captured requirements, incorporating needed updates prior to government review, approval, and sign-off.
• Assisted with implementation. Monitored and reported project risks, milestones and work completed, as well as work in progress.
• Provided routine reviews of application user documentation and guides. Submitted recommendations for updates and improvements.
• Assisted with systems and application testing.

Confidential, Arlington, VA

Technical Requirements Analyst/Customer Liaison/Project Manager

Responsibilities:

• Facilitated meetings with Information Management Officers (IMO) to capture IT requirements. Defined, interpreted, documented, and prioritized IT requirements to align with key objectives.
• Managed IT projects, resources, schedules, and technical and business communications. Provided timely, accurate information for all operations and projects that affected agency operations.
• Single Point of contact for IMO regarding problem management and issue resolution.
• Performed process improvement analysis and identified opportunities to improve agency's capabilities and provided information about new technologies.
• Coordinated and managed Base Realignment and Closure (BRAC) agency relocation projects.
• Prepared and maintained Project Summary Charts, reports, and briefings for in/external meetings.

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

• Provided technical/desktop support for the Information Resource Management Desktop Support Division, troubleshooting hardware and software related issues.
• Imaged, configured and installed desktop and laptop equipment for Classified and Unclassified networks, ensuring connection to network.
• Installed network printers, scanners and Commercial and Government Off- The-Shelf (COTS/GOTS) software applications.
• Configured user profiles and created user Active Directory and MS Outlook accounts.
• Entered and updated ticket information and resolution into Remedy call tracking system.
• Entered and maintained equipment inventory via Radio Frequency Identification (RFID) into Remedy.

Confidential, Arlington, VA

Installation Technician

Responsibilities:

• Provided hardware and software support for Policy Division of The Office of the Confidential .
• Assisted users via desk side, phone and remote desktop.
• Assembled, configured and installed desktop and laptop equipment on Classified and Unclassified networks.
• Also installed software and peripherals, including CAC (common access card) readers, biometrics, printers, scanners, switchboxes, Tandberg’s, and smart boards.
• Created, configured and updated user accounts and profiles and computer accounts in Active Directory.
• Performed asset management on equipment inventory (location, status, etc.) and license compliance in Remedy.
• Participated and assisted in software deployments.

Confidential, Washington, DC

Sr. User Support Specialist/User Trainer

Responsibilities:

• Provided technical/litigation support for the Civil Division of the Office of Litigation Support via on-site, telephone, email and classroom s.
• Organized and conducted user level sessions for attorneys and support staff in legal and litigation software applications. Held weekly Open Door (walk-in) sessions at various DOJ locations.
• Developed manuals, tip sheets, special procedures, and other resources to assist attorneys and staff in managing litigation documents and data.
• Produced weekly helpdesk,, and software inventory updates and reports. Evaluated and tested new and modified software programs.