Business/technical Requirements Analyst Resume
Arlington, VA
CAREER SUMMARY:
An experienced IT professional with a background in Client Relations, Project Management, and Requirements Analysis with strong analytical and problem solving skills and an Active Security Clearance seeking a Project Management or Client Relations position to capitalize on technical expertise and excellent interpersonal skills.
EXPERTISE AREA:
- Project Management
- Customer Liaison/Relations
- Requirements/Systems Analysis
- Requirements/Systems Documentation
- Technical Support
- End User Support/
- Business Process Improvement
- Strategic Planning
- Risk Assessment/Management
- Change Management
- Agile SDLC Methodologies
- Asset Management
- Microsoft Office, SharePoint
- BMC Remedy
EMPLOYMENT HISTORY:
Confidential, Arlington, VA
Business/Technical Requirements Analyst
Responsibilities:
- Analyzed existing and proposed business systems.
- Defined, interpreted, documented, and prioritized IT requirements. Defined systems objectives. Prepared design specifications to meet requirements.
- Conducted user interviews and Joint Application Development (JAD) sessions with clients to ensure the capture and validation of core business requirements.
- Decomposed high level requirements into detailed requirements.
- Documented business processes, workflows and requirements.
- Facilitated requirements and validation/walkthrough meetings to identify and finalize project - relevant business requirements.
- Conducted needs analysis of captured requirements, incorporating needed updates prior to government review, approval, and sign-off.
- Assisted with implementation. Monitored and reported project risks, milestones and work completed, as well as work in progress.
- Provided routine reviews of application user documentation and guides. Submitted recommendations for updates and improvements.
- Assisted with systems and application testing.
Confidential, Arlington, VA
Technical Requirements Analyst/Customer Liaison/Project Manager
Responsibilities:
- Facilitated meetings with Information Management Officers (IMO) to capture IT requirements. Defined, interpreted, documented, and prioritized IT requirements to align with key objectives.
- Managed IT projects, resources, schedules, and technical and business communications. Provided timely, accurate information for all operations and projects that affected agency operations.
- Single Point of contact for IMO regarding problem management and issue resolution.
- Performed process improvement analysis and identified opportunities to improve agency's capabilities and provided information about new technologies.
- Coordinated and managed Base Realignment and Closure (BRAC) agency relocation projects.
- Prepared and maintained Project Summary Charts, reports, and briefings for in/external meetings.
Confidential, Washington, DC
Desktop Support Technician
Responsibilities:
- Provided technical/desktop support for the Information Resource Management Desktop Support Division, troubleshooting hardware and software related issues.
- Imaged, configured and installed desktop and laptop equipment for Classified and Unclassified networks, ensuring connection to network.
- Installed network printers, scanners and Commercial and Government Off- The-Shelf (COTS/GOTS) software applications.
- Configured user profiles and created user Active Directory and MS Outlook accounts.
- Entered and updated ticket information and resolution into Remedy call tracking system.
- Entered and maintained equipment inventory via Radio Frequency Identification (RFID) into Remedy.
Confidential, Arlington, VA
Installation Technician
Responsibilities:
- Provided hardware and software support for Policy Division of The Office of the Confidential .
- Assisted users via desk side, phone and remote desktop.
- Assembled, configured and installed desktop and laptop equipment on Classified and Unclassified networks.
- Also installed software and peripherals, including CAC (common access card) readers, biometrics, printers, scanners, switchboxes, Tandberg’s, and smart boards.
- Created, configured and updated user accounts and profiles and computer accounts in Active Directory.
- Performed asset management on equipment inventory (location, status, etc.) and license compliance in Remedy.
- Participated and assisted in software deployments.
Confidential, Washington, DC
Sr. User Support Specialist/User Trainer
Responsibilities:
- Provided technical/litigation support for the Civil Division of the Office of Litigation Support via on-site, telephone, email and classroom s.
- Organized and conducted user level sessions for attorneys and support staff in legal and litigation software applications. Held weekly Open Door (walk-in) sessions at various DOJ locations.
- Developed manuals, tip sheets, special procedures, and other resources to assist attorneys and staff in managing litigation documents and data.
- Produced weekly helpdesk,, and software inventory updates and reports. Evaluated and tested new and modified software programs.