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Sr. Microstrategy Developer/administrator/architect Lead Resume

Mclean, VA

TECHNICAL SKILLS:

Languages: Java, C, C++, Assembly Language (RISC and CISC Architectures), SQL, VHDL

Design Programs: Crystal Reports, ModelSim and Active - HDL VHDL, Matlab, PSpice, Synplify, Xilinx ISE, Handel-C, Html, MicroStrategy 8.x-9.x (MCE certified)

Operating Systems: Windows 9x/XP/2000/Server 2003, UNIX, Linux, Active Directory, Sun, DOS, Mac OS X

Databases: MS SQL Server 2000/2005/2008 , MS Access, Oracle, Teradata, DB2, Sybase

EXPERIENCE:

Sr. MicroStrategy Developer/Administrator/Architect Lead

Confidential, Mclean, VA

Responsibilities:

  • Analyzing Design and Architecture of BI Solutions using MSTR.
  • Coordinate with offshore teams and resolve/clarify the project issues.
  • Review design and code components.
  • Work with multiple client teams and lead the project.
  • Upgraded entire MSTR environment from 8.x and 9.x to latest version of MSTR.
  • Client presentations on architecture and solution design.
  • Advise and consult with business users, developers, and management in the creation of analytical solution to support business insight and decision making.
  • Architect and optimize existing MicroStrategy infrastructure with a focus on usability, performance, reusability, long-term flexibility, and standardization.
  • Provide technical oversight for the development of integrated MicroStrategy solutions through expert guidance, review and validation of existing reporting and new solutions to ensure continuous accuracy and front end ease-of-use.
  • Collaborate closely with other Architects and development teams on MicroStrategy application design for enhanced insight capabilities. Establish standards.
  • Develop MicroStrategy Schema, reports, report services documents and dynamic dashboards.
  • Lead and direct the work of others.

Business Intelligence Engineer

Confidential, Mclean, VA

Responsibilities:

  • Implementing analytical solutions
  • Analyzing business and technical problems and creating solutions to these problems.
  • Rotating through other areas of the company as needed including engineering, technical support, production support, managed services and product management.
  • Building new processes and materials to improve the knowledge and efficiency of peers including writing tech notes, building scripts, developing business processes, and generating other materials.
  • Performing and other tasks as needed while communicating closely with others.

Technical Support Engineer

Confidential, Mclean, VA

Responsibilities:

  • Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
  • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
  • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
  • Prioritize and communicate product defects and enhancements to development teams.
  • Suggest initiatives that drive technology services towards a common goal of providing a service that exceeds expectations for quality, technical expertise, and timeliness.
  • Integrate with the counterparts in appropriate Development and QE groups to advance product quality and support effectiveness .
  • Author and maintain high - value technical articles in the MicroStrategy Knowledge Base.

Application Systems Analyst

Confidential, Reston, VA

Responsibilities:

  • Administer comprehensive client data set up determined by business requirements and client protocols.
  • Analyze data contained in databases and identify data integrity issues with existing and proposed systems and implement solutions.
  • Participate in system - wide, 2nd level technical support activities and investigations.
  • Working trouble tickets within a CRM trouble ticketing environment.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Produced and enhanced stored procedures and ad hoc queries in SQL.
  • Provide quick resolution to system anomalies.
  • Escalate as necessary & recommend/document permanent solutions.
  • Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
  • Set Up MicroStrategy and Windows Performance Counters and Log them to Text or Confidential for Performance Tracking.
  • Suggest and implement an idea each quarter that results in documentable efficiency and enhances performance of all new and existing software and applications across the organization.
  • Developed and Analyzed Application Objects (Metrics, Reports, Filters, Documents, Prompts) using the Microstrategy Desktop and Microstrategy Web interfaces.

Systems Integrator

Confidential, Springfield, VA

Responsibilities:

  • Implementing change requests (enhancements & defect corrections) and ensuring that coding standards are adhered to at all times.
  • Monitor e - mail and voicemail queues.
  • Create, assign and track tickets in Sales Force.
  • Investigate, analyze, and resolve/fix (when appropriate) outages/issues (either directly or by follow up) and communicate said information to the appropriate parties/customers.
  • Creating and maintaining functional/technical notes relating to a support issue or new enhancement.
  • Create and execute VB scripts as needed to test application functionality.
  • Obtain, install & configure third party software and components.
  • Establish functional & technical specifications for integration.
  • Created and edited Crystal Reports.
  • Involved in querying using SQL and updating records and validate database records.
  • Resolve and or fix issues as required following SOP. If unable to resolve issues directly, follow escalation procedures set forth in the SOP.
  • Hosted sessions for new users to enterprise applications using GoToMeeting.
  • Created Dynamic dashboards using MSTR to improve marketing by product, customer, geographic and promotion analysis.
  • Created MSTR reports with various object prompts to generate various Ad hoc reports.
  • Actively participated in creation of Dashboards for Revenue recognition, Claims processing and employee Performance.
  • Organize crisis conference calls when required for high severity issues as defined by the SOP.
  • Respond quickly and effectively during critical and emergency situations.
  • Generate and/or maintain pertinent documentation.

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