Collections Compliance Associate Resume Little Rock, AR - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

Collections Compliance Associate

Responsibilities:

Manage all of Collection’s Suspect Product cases. This includes, In - process review, Record review, investigation, release/reject units, obtain problem number and completion of case.
Region Site lead for systems 14 and 15 - This includes completing all transmittals, ensuring staff have signed off on communications/training, completing region ready forms and attending weekly meeting.
Creating and distributing weekly communications to the Collection staff.
Managing all Customer Concerns. I created a tracking log, log them and send out to applicable manager and manage timeline to ensure we stay within the time restraints.
Manage status deactivations. I created a tracking log and track deactivations to ensure we stay within the time restraints.
Create PowerPoint presentation for the monthly Collection’s meeting.
Facilitate the Problem Reduction meeting weekly.

Confidential, Little Rock, AR

Business Analyst

Responsibilities:

Responsible for managing and processing T-1 and trunk orders for wireless 911.
Responsible for managing the six month deployment process for the routing of 911 for each cell site.
Responsible for switch migrations in multiple states.
Lead project manager for several large projects.
Provided training to new employees in the department on processes and procedures.