Collections Compliance Associate Resume
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Little Rock, AR
PROFESSIONAL EXPERIENCE
Confidential, Little Rock, AR
Collections Compliance Associate
Responsibilities:
- Manage all of Collection’s Suspect Product cases. This includes, In - process review, Record review, investigation, release/reject units, obtain problem number and completion of case.
- Region Site lead for systems 14 and 15 - This includes completing all transmittals, ensuring staff have signed off on communications/training, completing region ready forms and attending weekly meeting.
- Creating and distributing weekly communications to the Collection staff.
- Managing all Customer Concerns. I created a tracking log, log them and send out to applicable manager and manage timeline to ensure we stay within the time restraints.
- Manage status deactivations. I created a tracking log and track deactivations to ensure we stay within the time restraints.
- Create PowerPoint presentation for the monthly Collection’s meeting.
- Facilitate the Problem Reduction meeting weekly.
Confidential, Little Rock, AR
Business Analyst
Responsibilities:
- Responsible for managing and processing T-1 and trunk orders for wireless 911.
- Responsible for managing the six month deployment process for the routing of 911 for each cell site.
- Responsible for switch migrations in multiple states.
- Lead project manager for several large projects.
- Provided training to new employees in the department on processes and procedures.