PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

Collections Compliance Associate

Responsibilities:

• Manage all of Collection’s Suspect Product cases. This includes, In - process review, Record review, investigation, release/reject units, obtain problem number and completion of case.
• Region Site lead for systems 14 and 15 - This includes completing all transmittals, ensuring staff have signed off on communications/training, completing region ready forms and attending weekly meeting.
• Creating and distributing weekly communications to the Collection staff.
• Managing all Customer Concerns. I created a tracking log, log them and send out to applicable manager and manage timeline to ensure we stay within the time restraints.
• Manage status deactivations. I created a tracking log and track deactivations to ensure we stay within the time restraints.
• Create PowerPoint presentation for the monthly Collection’s meeting.
• Facilitate the Problem Reduction meeting weekly.

Confidential, Little Rock, AR

Business Analyst

Responsibilities:

• Responsible for managing and processing T-1 and trunk orders for wireless 911.
• Responsible for managing the six month deployment process for the routing of 911 for each cell site.
• Responsible for switch migrations in multiple states.
• Lead project manager for several large projects.
• Provided training to new employees in the department on processes and procedures.