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Salesforce And Desk.com Consultant Resume

SUMMARY:

  • Logistics & CRM expert in Salesforce.com and Oracle with over nine years of experience seeking challenging position
  • Experience in Salesforce Business Analyst and ERP Consultant in Salesforce.com.
  • Nine Years of experience in Oracle applications system, expert in Logistics & CRM modules
  • Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
  • Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
  • Skilled in customizing standard objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
  • Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
  • Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
  • Technical Documentation Design of Interfaces, Conversions and Reports
  • Application Developer & System Administrator Responsibilities
  • Excellent problem-solving abilities
  • Team player with excellent execution and delivery abilities
  • Proficient in learning new technologies and quickly adapting to new environment.

CORE KNOWLEDGE & SKILLS:

  • Salesforce
  • Desk.com
  • Oracle applications release 11i E - Business Suite
  • Oracle Logistics, CRM and Finance modules
  • Complex PL/SQL queries
  • Technical design documentation
  • Data conversion mapping
  • End user training
  • End-to-end process testing and verification
  • Oracle quality assurance

PROFESSIONAL EXPERIENCE:

Salesforce and Desk.com consultant

Confidential

Responsibilities:

  • Participated in requirements gathering and definition of the business process.
  • Managing and configuring salesforce.com projects in alignment with best practices.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
  • Configured security and organizational hierarchy for Salesforce implementation.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Configured Reports for custom objects and associated them to Dashboard.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Integrated SFDC system with Docusign and Survey Gizmo apps.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Senior Staff Consultant

Confidential

Responsibilities:

  • Selected of 45 consultants for first ever implementations of Oracle Modules Marketing and Mobile Field Service
  • Completed a record seven projects, four ahead of schedule
  • Ranked first by clients in consultant satisfaction survey

Lead Logistics Consultant

Confidential P

Responsibilities:

  • Creating new reports and forms customization for the operational arm of Confidential, the largest generic manufacturer in the world, including integrations between operations and finance divisions

Customers Conversion Track Leader

Confidential

Responsibilities:

  • Requirement gathering and gap analysis; Data collection with complex PL/Sql queries
  • Preparation of test plan and test cases; Data conversion execution
  • Advanced Pricing Senior Consultant, Delek ( DLEKG:Tel Aviv ) , Israel - OM, PO, INV, Pricing, AP, AR
  • Functional design of the Advanced Pricing module; Functional setups and configuration, including complex pricing structure, pricing attributes and formulas
  • Design and execute interfaces and customized forms

CRM Technical Senior Consultant

Confidential

Responsibilities:

  • Technical design and specs for setup documents
  • Implementation and CRP; Go-live and post go-live support
  • Implementation of Mobile field service and Dispatch Center modules, including design of solution documents, setup documents and user guides
  • On-site (South Africa) implementation and CRP of inventory organization, including design documents, user guidance and go-live support at the customer site
  • On-going modules support, including queries in PL/SQL, creating Alerts, forms design customization, custom reports testing, and month end closing process

Logistic Consultant Lead

Confidential

Responsibilities:

  • Maintenance support and user training for the Logistic module, including go-live and post go-live support

Logistic and CRM Consultant

Confidential

Responsibilities:

  • Implementation and CRP for Order Management including the following modules:
  • Advanced Pricing, Quotation Approvals Condition, CRM Trading Community Architecture and Marketing; Solution design through research and understanding of client requirements, designing setup documents, CRP and user guides

Quality Assurance Analyst

Confidential

Responsibilities:

  • Selected for the testing team of the biggest HR project ever implemented at Confidential Israel which involved handling over 3000 personnel files, tax records, salary & benefits information, recruiting and training data
  • Recognized by Confidential as highest performing analyst and requested to stay on and lead ongoing project implementation and support
  • Discovered critical bugs in a multi-million dollar project for Confidential leading to a job offer in one of the largest consulting companies in Israel

Project Manager and Quality Assurance Analyst

Confidential

Responsibilities:

  • Sole QA Analyst asked to remain with Confidential following Confidential ’s acquisition, including a pay increase
  • Promoted to Project Manager and included in Yael’s executive management team as well as given responsibility for managing five employees, and client relations

Oracle Applications Quality Assurance Manager

Confidential

Responsibilities:

  • Managed help desk team at Confidential, an internet platform for integrating ERP systems with E-commerce functionality including support for Purchases, Purchase Agreements, Quotes, Blanket Agreements, Inventory Management, and Supplier Management
  • Promoted to Head of QA team in less than six months.

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