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Functional Support Manager Resume

SUMMARY

  • Multifaceted EDI (Electronic Data Interchange) Manager with over 15+ years in Sales Operations and Customer Service with high profile companies such as Confidential Consumer Products. Organized, analytical, and decisive professional with a proven ability to consistently produce win - win results for customers and the company. Have successfully lead key initiatives that have resulted in enhancements and significant reductions to business operating costs.

PROFESSIONAL EXPERIENCE

Confidential

Functional Support Manager

Responsibilities:

  • Managed EDI Service Provider integration for a privately owned distributor of sports/exercise equipment
  • Researched and identified new EDI Service Provider for client
  • Worked with EDI Service Provider to successfully implement and test 30+ Trading Partners
  • Coordinated support of customer requirements with third party distribution center
  • Created supporting process documentation for client
  • Provided training and support to end users
  • Project Manager for ERP transition from QuickBooks to NetSuite
  • Provided ongoing support for end users
  • Created NetSuite reports for end users
  • Participated in internal process improvement project

EDI Manager /Business Analyst

Confidential

Responsibilities:

  • Mapped, tested, and supported multiple transactions sets (810, 812, 850, 856, 860, 865, 940, 945)
  • Reduced Compliance fines by 32% ($500k) by implementing Vendor issue reporting process to identify and track violations in Customer Service Level Agreements
  • Led nine month EDI integration project for Third Party Logistics (3 PL) for Warehouse Management Systems (WMS) integration for US Operations and Canada
  • Assumed leadership of UCCNET applications to ensure Customers received product data in compliance with UCCNET standards
  • Effectively managed EDI analysis, testing, mapping, and transaction implementation for several acquisitions and mergers (Weitech, Belson, Salton)
  • Managed multiple EDI support resources
  • Accepted special 12 month assignment as Direct Import Manager to support the direct import business with $125M in annual sales
  • Managed implementation of new Direct Import programs. Served as key internal link with functional teams such as Supply/Demand Planning, Sales, Customer Care, and internal China affiliates
  • Participated in the transition and post implementation support from Oracle 11.I to SAP (result of acquisition of Applica Consumer Products by Spectrum Brands)
  • Managed project to transition external 3PL support to internal Supply Chain Team in China

Business Analyst /EDI/ERP Analyst

Confidential

Responsibilities:

  • Managed resources and supervised all EDI integration, mapping, and testing
  • Partnered with IT to develop interface programs supporting integration of data into ERP system
  • Provided pre and post implementation support for ERP system conversion
  • Created, tested, and implemented 200+ maps for over 100 trading partners

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