Functional Support Manager Resume

SUMMARY

Multifaceted EDI (Electronic Data Interchange) Manager with over 15+ years in Sales Operations and Customer Service with high profile companies such as Confidential Consumer Products. Organized, analytical, and decisive professional with a proven ability to consistently produce win - win results for customers and the company. Have successfully lead key initiatives that have resulted in enhancements and significant reductions to business operating costs.

PROFESSIONAL EXPERIENCE

Confidential

Functional Support Manager

Responsibilities:

Managed EDI Service Provider integration for a privately owned distributor of sports/exercise equipment
Researched and identified new EDI Service Provider for client
Worked with EDI Service Provider to successfully implement and test 30+ Trading Partners
Coordinated support of customer requirements with third party distribution center
Created supporting process documentation for client
Provided training and support to end users
Project Manager for ERP transition from QuickBooks to NetSuite
Provided ongoing support for end users
Created NetSuite reports for end users
Participated in internal process improvement project

EDI Manager /Business Analyst

Confidential

Responsibilities:

Mapped, tested, and supported multiple transactions sets (810, 812, 850, 856, 860, 865, 940, 945)
Reduced Compliance fines by 32% ($500k) by implementing Vendor issue reporting process to identify and track violations in Customer Service Level Agreements
Led nine month EDI integration project for Third Party Logistics (3 PL) for Warehouse Management Systems (WMS) integration for US Operations and Canada
Assumed leadership of UCCNET applications to ensure Customers received product data in compliance with UCCNET standards
Effectively managed EDI analysis, testing, mapping, and transaction implementation for several acquisitions and mergers (Weitech, Belson, Salton)
Managed multiple EDI support resources
Accepted special 12 month assignment as Direct Import Manager to support the direct import business with $125M in annual sales
Managed implementation of new Direct Import programs. Served as key internal link with functional teams such as Supply/Demand Planning, Sales, Customer Care, and internal China affiliates
Participated in the transition and post implementation support from Oracle 11.I to SAP (result of acquisition of Applica Consumer Products by Spectrum Brands)
Managed project to transition external 3PL support to internal Supply Chain Team in China

Business Analyst /EDI/ERP Analyst

Confidential

Responsibilities:

Managed resources and supervised all EDI integration, mapping, and testing
Partnered with IT to develop interface programs supporting integration of data into ERP system
Provided pre and post implementation support for ERP system conversion
Created, tested, and implemented 200+ maps for over 100 trading partners