Senior Client Service Analyst Resume
4.00/5 (Submit Your Rating)
Norwood, MA
SUMMARY
- Self - motivated and resourceful professional with extensive experience in analyzing, designing, developing, and supporting business applications.
- Cultivates positive relationships across all business hierarchies with emphasis on working with cross-functional teams to meet short and long-term organizational objectives.
- Thorough knowledge of software design and programming languages
- Expert in all aspects of application development, testing, and support
- Quick study in integrating latest technical advances across broad range of professional services
- Adept at managing multiple concurrent projects in fast-paced environment under tight deadlines
- Leadership qualities enhanced by wealth of experience, high ethical standards, and dedicated work ethic
TECHNICAL SKILLS
Software: MS SQL Server 2005, 2008 InfoMaker DTS SSIS Oracle 10g TOAD Informatica ETL Ascential Data Stage DB2 CICS VSAM JCL TSO FTP UNIX Microsoft Office MQ Series
Languages: SQL T-SQL PL/SQL COBOL MicroFocus COBOL
PROFESSIONAL EXPERIENCE
Confidential, Norwood, MA
Senior Client Service Analyst
Responsibilities:
- Performed data analysis, business and financial analysis to process the client’s data
- Designed and ran SQL queries, stored procedures, creates ad-hoc reports per business requests
- Performed analysis and resolves the production issues
Confidential, Hingham, MA
Senior Technical Support Analyst
Responsibilities:
- Performed data analysis, business and financial analysis to enhance the financial system
- Analyzed system requirements, created and executed SQL queries and stored procedures
- Analyzed and resolved complex production issues and recommended systems enhancements to developers
- Developed reports per business requests
Confidential, Framingham, MA
Senior Technical Analyst
Responsibilities:
- Analyzed data, business requirements and created technical specifications for development projects
- Directly involved in all phases of software development, testing, and support
Confidential
Senior Application Developer / System Analyst
Responsibilities:
- Played leading role in multi-year project to convert Mutual Fund Assets System (MAS) from Mainframe to a vendor package Power Agent (P/A) on a Windows platform:
- Performed data analysis, extracted and delivered MAS data sets to the conversion projects
- Developed and executed SQL procedures comparing production and test data, analyzed and presented results to business users
- Developed Data Interfaces between P/A and clients using Informatica ETL and Ascential Data Stage tools