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Senior Client Service Analyst Resume

Norwood, MA

SUMMARY

  • Self - motivated and resourceful professional with extensive experience in analyzing, designing, developing, and supporting business applications.
  • Cultivates positive relationships across all business hierarchies with emphasis on working with cross-functional teams to meet short and long-term organizational objectives.
  • Thorough knowledge of software design and programming languages
  • Expert in all aspects of application development, testing, and support
  • Quick study in integrating latest technical advances across broad range of professional services
  • Adept at managing multiple concurrent projects in fast-paced environment under tight deadlines
  • Leadership qualities enhanced by wealth of experience, high ethical standards, and dedicated work ethic

TECHNICAL SKILLS

Software: MS SQL Server 2005, 2008 InfoMaker DTS SSIS Oracle 10g TOAD Informatica ETL Ascential Data Stage DB2 CICS VSAM JCL TSO FTP UNIX Microsoft Office MQ Series

Languages: SQL T-SQL PL/SQL COBOL MicroFocus COBOL

PROFESSIONAL EXPERIENCE

Confidential, Norwood, MA

Senior Client Service Analyst

Responsibilities:

  • Performed data analysis, business and financial analysis to process the client’s data
  • Designed and ran SQL queries, stored procedures, creates ad-hoc reports per business requests
  • Performed analysis and resolves the production issues

Confidential, Hingham, MA

Senior Technical Support Analyst

Responsibilities:

  • Performed data analysis, business and financial analysis to enhance the financial system
  • Analyzed system requirements, created and executed SQL queries and stored procedures
  • Analyzed and resolved complex production issues and recommended systems enhancements to developers
  • Developed reports per business requests

Confidential, Framingham, MA

Senior Technical Analyst

Responsibilities:

  • Analyzed data, business requirements and created technical specifications for development projects
  • Directly involved in all phases of software development, testing, and support

Confidential

Senior Application Developer / System Analyst

Responsibilities:

  • Played leading role in multi-year project to convert Mutual Fund Assets System (MAS) from Mainframe to a vendor package Power Agent (P/A) on a Windows platform:
  • Performed data analysis, extracted and delivered MAS data sets to the conversion projects
  • Developed and executed SQL procedures comparing production and test data, analyzed and presented results to business users
  • Developed Data Interfaces between P/A and clients using Informatica ETL and Ascential Data Stage tools

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