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Senior Organizational Change Management Consultant Resume

Boston, MA

SUMMARY:

Results - oriented and diverse leader with a 25-year track record of improving individual and organizational effectiveness. An analytical thinker certified in Prosci ADKAR Change Management practices with extensive experience in change management, design and delivery, procedural/management analysis, business process reengineering, project management, and team management. Exceptional communication, listening and influencing skills demonstrated at all levels of the organization.

CAREER SUMMARY:

Confidential, Boston, MA

Senior Organizational Change Management Consultant

Responsibilities:

  • Assigned to the Contingent Workforce Project. Project vision is to create a new contingent labor business model for hiring, approving weekly time cards, and on / off boarding. Model includes partnering with Confidential, a Managed Service Provider, and utilizing a new vendor management software.
  • Responsible for development, and implementation of organizational readiness tools (Stakeholder Analysis, Communication Plan, Change Impact Assessment, and Strategy) for phase 1 schools to maximize employee adoption.

Confidential, Milford, CT

Organizational Readiness Manager Consultant

Responsibilities:

  • Assigned to multiple projects, including Workday ERP Implementation, leading the Change Management efforts; Organizational Readiness, Communication, and strategies, stakeholder analysis, and change management coaching.

Confidential, Coral Springs, FL

Organizational Readiness Manager Contractor

Responsibilities:

  • Responsible for the development and execution of Organizational Readiness strategy, and methodology for specific projects.
  • Conducted organizational readiness assessments, developed communication plans and solutions, and managed risk and resistance to ensure quick adoption within business units.

Confidential, Nyack, NY

Senior Consultant

Responsibilities:

  • Six ITIL processes implemented; Self Service, Request Fulfillment Management, Incident Management, Problem Management, Change Management and Release and Deployment Management.
  • Systems/Software Used: Intergrated Service Management (ISM), Integrated Service Reporting (ISR/GSMRT Analytics), iLearn, Adobe Captivate (eLearning), Storyboard (eLearning).
  • Designed, developed, and implemented Communications and Organizational readiness plans
  • Designed, Developed, implemented and tracked the program consisting of Computer Based (CBT), Web, videos, job aids, hands on virtual labs and surveys.

Confidential, Coral Springs, FL

Organizational Readiness Manager

Responsibilities:

  • Operated within the Worldwide Operations/IT program team.
  • Responsible for the development and execution of Organizational Readiness strategy, and methodology for specific projects.
  • Drove and conducted organizational readiness assessments, developed communication plans and solutions, and managed risk and resistance to ensure quick adoption within business units. solutions included the development of approach, curriculum, materials and global delivery via classroom or GoTo. Systems used: SAP, Biztalk, Vantive and MyCitrix (License & Renewals).

Confidential, Williston, VT

Project/Change Manager

Responsibilities:

  • Directed the efforts to educate, train, and implement project and change management methodologies.
  • Gather functional and technical requirements, research, identified and designed effective and efficient solutions to business problems.
  • Integrated Change Management plans into project plans including communication plans, sponsor roadmaps, /coaching plans and reinforcement plans.
  • Developed, designed, delivered and evaluated effective solutions in various settings; classroom (lecture/hands-on), podcasts, and BVS. Systems used: UltraData, Alps, FICS, Touche CRM, Online Banking Solution, and BVS (online solution).
  • Developed and launch a companywide Innovation Program in 2010 in which 13% of ideas submitted have been launched.
  • Led the consolidation of multiple call centers, reducing headcount by 18% while call volumes increased by 23%.
  • Redesigned existing telephone system and implemented Workforce Management System which reduced the call abandoned rate by 5%. Implemented Remote Agents to support the disaster recover plan and recognized a 3% decrease in employees calling out.
  • Implemented Touché CRM to improve communication both internally and externally, improve productivity, business process reengineering, automate and standardize practices, provide analysis and reporting for specific business processes.

Confidential, Rural Hall, NC

Internal Consultant/Senior Manager

Responsibilities:

  • Utilized formal change/project methodology approach to integrate multiple lines of business from existing ERP systems into Shared Services for all transactional common activities.
  • Performed analysis to determine Confidential requirements and allocation cost for budgets.

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