SUMMARY:

• Around 5 years of experience in software industry in implementation and administration on IT Service Management, Enterprise Asset Management and Discovery tools (IBM TIVOLI Products) along with the concepts of ITIL V3 and good understanding on Customization.
• Implementation experience in Asset Management for IT, Service Management and Change Management and Involved in the area of Design / Release Cycles / Production Cycle of Implementation.
• Experience in Implementation
• Configuring workflows
• Integrations and data loading using MIF
• Data Migration using Migration Manager
• Building Cluster environment
• Installation and configuration of Confidential 7.X
• Cluster Management in Websphere
• Multiple AD(LDAP) domain integrations with Maximo
• Backing up database and restoring
• Migrating configurations from test to Dev and Prod using Migration Manager
• Building EAR and deploying in multi cluster environment
• Creates organizations and sites and establishes application options using Multi - site Setup.
• Add and modifies users’ access to organizations and sites using Signature Security.
• Sets up business units and general ledger accounts using the Chart of Accounts application
• Creates and modifies tables and columns in the database using the Database Configuration application
• Modify application data fields using the Application Designer
• Makes basic modifications to screens
• Implements electronic auditing and electronic signature security on record changes

TECHNICAL EXPERTISE:

Monitoring tool: ITM 6.1,I3

Discovery tool: Confidential 7.1.2.

Languages: Java, XML, PL/SQL, HTML

Operating Systems: Windows (2000, XP (Prof), 2003 Server)Databases Oracle9i/10g, MS SQL Server 2000, DB2

Application Server: Websphere 6.1, Web logic 8.1

Other Tools: Microsoft Visual Source Safe (VSS), TOAD.

PROFESSIONAL EXPERIENCE:

Confidential

Techno functional Consultant

Responsibilities:

• Troubleshooting the problems arises during the running of database.
• Tuning the performance of database.
• If any error occurs during storage or replication of data, it is to be analyzed and then solution is Provided, error related to database is reported from alert log file and from their respective trace files

Environment: Windows 2000/xp, Oracle 9i

Confidential

Techno functional Consultant

Responsibilities:

• Creating the Business Applications using Confidential
• Running the discovery on the scopes
• Involved in implementing Tivoli Change and Configuration Management Database, Tivoli Service Request Manager and Tivoli Application Dependency Discovery Manger
• Provide support

Environment: Windows2000 SERVER, Confidential, Confidential 7.1.

Confidential

Techno - Functional consultant

Responsibilities:

• Co-coordinating with Onsite lead for the requirements.
• Designing workflows for change management.
• Executing the changes in existing SR, Incident and Problem workflow.
• Asset and Location data uploading using Integration Frame work module.
• Building Escalation and communication template for proper communication.
• Giving Demos to Client.
• Preparing User Manuals.

Environment: Windows2000 SERVER, Confidential, Confidential 7.1.

Confidential

Software Engineer

Responsibilities:

• SPOC for support.
• Modifying the workflow as per the Improvements in the business logic.
• Design Actuate reports as Confidential the requirement.
• Enhancing the start centers for different profiles for better information display and ease of use.
• Created SOPs for end users.
• Trained newly introduced users to the system.

Confidential

Techno functional Consultant

Responsibilities:

• Creating the Business Applications using Confidential
• Running the discovery on the scopes
• Involved in implementing Tivoli Asset Management for IT, Tivoli Service Request Manager and Tivoli Application Dependency Discovery Manger

Environment: Windows2000 SERVER, Confidential, Confidential 7.1, Confidential

Confidential

Techno functional Consultant

Responsibilities:

• Installation and Implementation of Confidential
• Installation of Confidential and Confidential
• Integration between Confidential and Confidential using Integration Composer
• Workflow Designing
• Data migration using Integration Framework

Environment: Confidential 7.1.1.4, Confidential v7.1, Confidential v7.1, Confidential v7.2, ITIC 7.1.1.4, DB2 9.5, Web Sphere 6.0 and BIRT Report

Confidential

Techno functional Consultant

Responsibilities:

• Understanding existing Service Desk processes for Service, Incident and Problem management.
• Gathering of requirement and analysis at client site.
• Installation of Confidential, Confidential and Confidential .
• Applying Fix pack for Confidential and Confidential (Base Service).
• Configuring client’s environment and maintaining master data configuration.
• Configuring E-mail Listener.
• Responsible for the data collection and data uploading by the use of Integration Framework module.
• Applying Service Level Agreements to ensure timely resolution of problems and restoring services in a timely manner.
• Designing of workflows for Service request, Incident and Problem.
• Building Escalation and communication template for proper communication.
• Configuring Confidential, creation of scope, access list and executing discovery.
• Executing Mapping for moving Confidential data into Confidential using ITIC.
• Migration of Development environment to Production environment.

Environment: Confidential 7.1.1.4, Confidential v7.1, Confidential v7.1.2, ITIC 7.1.1.4, DB2 9.5 and Web Sphere 6.0

Confidential

Techno functional Consultant

Responsibilities:

• Design, develop, test, implement, and maintain Confidential IT Service Management and IT Asset Management solutions and workflow enhancements in a wide variety of customer environments.
• Take an active role in full software development cycle.
• Research and formally document user requirements, outline design, develop program specifications, code, perform unit testing, prepare system documentation and implement new or revised applications.
• Design integrated solutions and communicate those solutions through documentation, demonstrations and presentations
• Performed System Upgrades from 7.1.1.5 to 7.1.1.6 then 7.2. and deployed WAS Fix-packs to troubleshoot JVM performance issues in a clustered environment.
• Developed and Maintained documentation for Implementations.
• Involved in Providing performance improvements and recommendations for several end-user clients experiencing system crashes, slow response, and application issues.
• Provided Confidential system support; by managing system availability, making enhancements to accommodate evolving business processes.
• Participated in Planning for increasing capacity for additional users and organizations.
• Involved in Configuration and Administration of WAS. Configured Integration Interfaces. Established and managed JMS queues and Endpoints.
• Configure and setup IF/MEA following the SOA directive. Designed Integrations with ERP systems as well as Legacy Systems as per client's architecture designs.
• Created a detailed implementation plan identifying methodology for Integration either scripting or manual data import approach from identified data sources.
• Involved in Performing Batch loads using ITIC and Confidential . Created Classification hierarchies of assets. Assisted in structuring Confidential asset/location hierarchies, job plans, preventive maintenance, failure codes and work management practices.
• Developed mapping, transforming instances from the Confidential data source to the target Confidential database in Confidential while ensuring accuracy of the data.

Environment: Confidential 7.1.1.4, Confidential v7.1, Confidential v7.1.2, ITIC 7.1.1.4, DB2 9.5 and Web Sphere 6.0

Confidential

Techno functional Consultant

Responsibilities:

• Implementation of IBM Tivoli Service Request Manager and IBM Confidential
• Develop suggestions for how to best execute on assigned task and communicates those with manager/technical lead.
• Working with various levels of technical and business oriented individuals
• Develop clear and concise written documents that are accurate in technical content.
• Research options and make appropriate recommendations for solving technical and non-technical problems within associated assigned tasks.
• Tweaked WebLogic/WebSphere to minimize MEA/MIF transactional failures in order to reduce simultaneous errors generated in the JMS Queues which cause 'Server Out of Memory' errors that crash the application server
• Carrying out Confidential data migrations
• Troubleshooting Confidential faults in installation and migration
• Customizing Confidential applications, fields, screens, and database using built-in tools
• Configuring Confidential using built in tools
• Carrying out Confidential upgrades
• Provide production outage incident reviews, administration of ITSM based work orders and tickets, and reporting of application availability metrics on a weekly basis.
• Supported Confidential in a Clustered environment. Running Several JVMs in WAS 6.2 with Oracle 10g/11g
• Performed a System Upgrade. Confidential 6.2 to 7.1/7.5, by migrating data directly into where there is a need/opportunity for significant restructuring and cleaning of legacy Confidential data before moving to the new version.
• Support IT Service Management operations using Confidential Service Management software.

Environment: Confidential 7.1.17, CALIBRATION 7.1.2,ORACLE 10G, WEBLOGIC 9

Confidential

Techno functional Consultant

Responsibilities:

• Installation and Configuration of Confidential 7117
• Preparing Confidential 6 to upgrade
• Applying FIX
• Bug Fix
• Data Migration using Migration Manager
• Creating Queues for data Uploading
• L3 Support

Environment: Confidential 6.1.2, Confidential 7.1.1.8, Confidential Everyplace Oracle 9, WEBLOGIC & Websphere6.0

Confidential

Techno functional Consultant

Responsibilities:

• Installation and Configuration of Confidential 7.2
• Preparing Confidential, CMDB to upgrade
• Applying FIX
• Bug Fix
• L3 Support

Environment: AIX, WINDOWS Confidential 7.2

Confidential

Administrator

Responsibilities:

• Updating CIs
• Validation CIS
• Building CI relationships
• Support Configuration Managers

Environment: AIX, BMC Remedy 7.5

Confidential

Administrator

Responsibilities:

• Administering I3 tool
• Creating new Environment for Sybase instance if required
• Deploying agents
• Managing Agents
• Start & Stop the I3 application.

Environment: Linux, Precise I3, Sybase.