SUMMARY
- Seasoned professional with 20+ years’ experience and combined expertise in product management. Legacy of excellence in orchestrating web - based solutions leading to organizational growth and multi-million dollar revenue in highly competitive industries including Financial Services, Recruitment, and Banking.
PROFESSIONAL EXPERIENCE
Confidential
Senior Director of Innovation
Responsibilities:
- Oversaw the creation and implementation of Vitae, a massive networking and career progression resource for higher education professionals yielding phenomenal results:
- Garnered nearly 1 million members in less than 3 years.
- Built “Apply with Vitae” product feature, boosting additional membership rate by 67% and creating a revenue stream for the product.
- Skillfully leveraged Lean Launchpad methodology, reaping significant organizational benefits:
- Implemented company’s first innovation and product management processes.
- Successfully navigated diverse personalities, transforming overall culture into collaborative and innovative environment embracing mission accomplishment.
- Mentored 8 employees; 3 were promoted over peers.
Confidential
Director of Product Management
Responsibilities:
- Conceptualized and implemented management feedback process that communicated critical product information sharing throughout the organizational hierarchy with favorable outcomes:
- Created a productive framework positively impacting all working groups in the company.
- Improved product development processes and overall employee morale.
- Mastered the art of quickly—identifying client needs, conducting research, and producing results needed to validate product decision making. Led to:
- 83% increase in visits by existing users.
- 20% reduction in the attrition of premium job seeker products.
- Incorporated market research into the product development process, resulting in increased product usage, development efficiency, and client satisfaction.
Confidential
Senior Principal Product Manager
Responsibilities:
- Collaborated with geographically dispersed cross functional groups to establish first ever expedited bill pay product. Developed, managed, and launched application features that triggered growth and sales.
- Exceeded goal for financial institution “buy-in” by 35%.
- Pricing, delivery timing and marketing strategies became the model for the largest US banks.
- Conducted extensive market research, coupled with multiple promotional presentations, leading to a highly successful product redesign/launch of hosted online banking and bill pay application and a 50% increase in Net Promoter Score.
- Introduced a suite of personal finance products that enhanced client banking capabilities and increased revenue by 33%.
