Business Support Liaison Resume Profile

EXPERIENCE

To continue to broaden my skill set in a company offering a creative and friendly environ - ment, with potential to grow as an employee.

confidentia

confidential

Single point of contact between IT and business teams.
Developed and provided expertise, direction and management for internal training initiatives.
Responsible foronboarding ofnew agents.
Serviced and maintainedWindows-based workstations/ Avaya phone systems.
Daily reportingof issues tohelpdesk team.
Responsible fortrackingand maintainingtroubletickets.

Applications used: Outlook, Excel, Proprietarytoolssuchas bConnected/SMRT

confidential

Tasked with fitting client-created artwork to spec for vehicle wraps and outdoor signage.
Worked withclientsto createand deliverconcepts forfoodtrucksand marketingmaterials.
Applications used:AdobePhotoshopCS6, AdobeIllustratorCS6, Transmit FTP, DroboNAS, OSX10.8

confidential

IT Administrator

pvnservices.com
Break/Fix and end-user support
Troubleshooting of hardware and software proprietary applications / access points/printers etc
Data recoveryand backup

Applications used: VPN, VMWare, OSX, WindowsXP/7Enterprise andWindowsServer

confidential

Freelance Production Assistant

Applications used:Avid MediaComposer,Quicktime, MS Office

confidential

Senior Technical Analyst I Graphic Designer

AdministrationofWindows 2000, 2003 and 2008 server environments
AdministrationofNT, XP and Win Workstationenvironments
Troubleshoot backup failures using a variety of backup software such as Acronis and Norton Ghost
Built servers for production and test environments
Troubleshoot server hardware issues and work with service providers to facilitate repairs
Monitoredticketing system fornew ticketsand work items,updatedexistingtickets

Applications used:Flash FXP, Teamviewer6, Acronis,Proprietary TicketingSystem