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Business Support Liaison Resume Profile

EXPERIENCE

  • To continue to broaden my skill set in a company offering a creative and friendly environ-ment, with potential to grow as an employee.

confidentia

  • Business Support Liaison

confidential

  • Single point of contact between IT and business teams.
  • Developed and provided expertise, direction and management for internal training initiatives.
  • Responsible foronboarding ofnew agents.
  • Serviced and maintainedWindows-based workstations/ Avaya phone systems.
  • Daily reportingof issues tohelpdesk team.
  • Responsible fortrackingand maintainingtroubletickets.

Applications used: Outlook, Excel , Proprietarytoolssuchas bConnected/SMRT

confidential

  • Tasked with fitting client-created artwork to spec for vehicle wraps and outdoor signage.
  • Worked withclientsto createand deliverconcepts forfoodtrucksand marketingmaterials.
  • Applications used:AdobePhotoshopCS6 , AdobeIllustratorCS6, Transmit FTP, DroboNAS , OSX10.8

confidential

IT Administrator

  • pvnservices.com
  • Break/Fix and end-user support
  • Troubleshooting of hardware and software proprietary applications / access points/printers etc
  • Data recoveryand backup

Applications used : VPN, VMWare, OSX, WindowsXP/7Enterprise andWindowsServer200312008

confidential

Freelance Production Assistant

  • Transcribed/loggedshoot footage
  • Troubleshot Avid Issues
  • Managed Deliverables

Applications used:Avid MediaComposer,Quicktime, MS Office

confidential

Senior Technical Analyst I Graphic Designer

  • AdministrationofWindows 2000, 2003 and 2008 server environments
  • AdministrationofNT, XP and Win Workstationenvironments
  • Troubleshoot backup failures using a variety of backup software such as Acronis and Norton Ghost
  • Built servers for production and test environments
  • Troubleshoot server hardware issues and work with service providers to facilitate repairs
  • Monitoredticketing system fornew ticketsand work items,updatedexistingtickets

Applications used:Flash FXP, Teamviewer6, Acronis,Proprietary TicketingSystem

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