SUMMARY

• Having 10 years of experience with over 5 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, comminities and migration from classic to lightning, lightning component development. 5 years of experience in developing web applications using Java, J2EE.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Good experience in rollout of Saleforce1 for mobile and customized visualforce pages with Aura components.
• Worked on customization of visualforce to have lightening experience for desktop and mobile applications.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, PageLayout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Build Lightening controllers with the AURA framework.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Proficient with tools Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visualforce pages and changing meta-data components; Force.com Explorer and Workbench Querying and testing REST web services.
• Experience with Salesforce CPQ
• E xperience in integrating and customizing cloud based CPQ specific experience SFDC CPQ, Quote to Cash - CPQ implementations
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), ChangeSet and Eclipse IDE.
• Strong experience with source control tools Git, StarTeam, Subversion, SVN and managed, built salesforce code from the repository.
• Having extensive experience with different methodologies Agile, RAD, Rational unified process and Waterfall.
• Strong experience with databases Oracle 11g/10g/9i, MS SQL 2008 R2/2005, My SQL in writing SQL queries, PL/SQL Procedures, Functions and Triggers.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Proficient with Object Oriented Programming and development web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS

CRM: Salesforce CRM, Siebel CRM, Microsoft Dynamics CRM

Salesforce: Apex, Visualforce, Controllers, Triggers, Batch & Schedule classes, Salesforce1, Lightning (Components, Apps, Events), Web Services, SOAP, REST, Sales cloud, Service cloud, Marketing Cloud, Force.com Platform, Salesforce CPQ, CPQ Configuration Sites, Knowledge, Article Management, SOQL, SOSL, Reports, Dashboards.

SFDC Tools: Eclipse, Developer Console, Workbench, Force.com Migration tool (Ant based), Force.com Explorer, Data Loader, Excel Connector, Command line Data loader, Cast Iron

Languages: Java, J2EE, Servlets, JST, Struts, Hibernate

Web Technologies: XML, HTML5/4, CSSS3/2, JavaScript, jQuery, AngularJS

Application Servers: Apache Tomcat, Sun Web server, Resonate, WebSphere 4.0/4.1, Tomcat 6.0, JBOSS 5.

Databases: SQL, PL/SQL, Oracle 11g/10g/9i, SQL Server 2008/2005, MySQL

PROFESSIONAL EXPERIENCE

Confidential, CA

SFDC Lightning Developer

Responsibilities:

• Performed the role of Salesforce developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Build Lightening controllers with the AURA framework.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Utilized Lightning Connect to get real time data from external system.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked with Genesys gplus adaptor for CTI integration, so agents can click-to-dial and screen pop capabilities.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language

Salesforce Developer

Confidential, Santa Clara, CA

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Experience working with Sales teams implementing CRM/CPQ projects
• Experience working on Apttus CPQ - including Product, Pricing, Approvals setups
• Involved in creating gap analysis document, clearly identifying the data, business process & work flows of the organization with respect to salesforce.com implementation.
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Created Custom-Apps, Objects, Fields, labels, settings mapped and integrated the fields to Xpression software via middleware TIBCO using web services callout.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports Dashboards.
• Performed various testing including Regression, integration, System Testing.

Environment: SaleForce.com platform, Service Cloud Validation Rules, Sharing Rules, Public Groups, Work Flow Rules, Approval Process, Reports and Dashboards, Apex, Triggers.

Confidential - Los Angeles, CA

Salesforce Developer

Responsibilities:

• Used Rally as our Application lifecycle management software to document user stories, plan sprints and releases.
• Responsible for user stories throughout lifecycle providing feedback on proposed user stories in the backlog, grooming the solution through analysis and performing IT validation post release.
• Worked closely with BSA’s, developers and admins to identify solutions following Salesforce best practices.
• Built SSO implementation to allow external users to access Salesforce community portal using Okta as IDP. Configured Jithandler class to provide access based on SAML assertion.
• Provided solutions to enhance KCS team productivity including enhanced approval processes, field updates/email alerts and validation rules.
• Extensive work on knowledge article quality and efficiency. Provided solutions including promoted search terms and topics. Built an integration with Salesforce API which provided auto-suggested knowledge articles based on users typed keywords.
• Considered Salesforce governor limits by implementing logic to delay callout by millisecond after keystroke to reduce the sum.
• Matched the out of the box “knowledge tab” search functionality within a custom UI in the community portal using Apex and JavaScript preventing the need for an Appexchange product while also providing more customization.
• Worked with external reporting team Insight to answer business related questions including identifying what data is contained within reporting system as well as working with informatica and MuleSoft as a middleware to alter existing table changes/build new feeds from Salesforce to insight.
• Worked with the business to understand Event Monitoring reports, worked with Salesforce support to clarify product behavior/bugs.
• Installed and implemented various third-party applications (Apps) from App Exchange like DocuSign, job science, map anything, Lightening App Builder, Workbench tool, Chatter.
• Built API in Python to easily manipulate Salesforce Marketing Cloud objects
• Built custom objects to log user related activity with Salesforce service console. Used single JavaScript method invoked from multiple instances reducing code length considerably.
• Managed multiple development environments as far as sprint release deployments every 4 weeks to keep them in sync with production.
• Extend or build new apps with the Lightning App Builder and Lightning Components
• Development in Vlocity cards, templates and omniscripts. Migrated related Vlocity components to match production functionality.
• Responsible for Importing related Accounts/Contacts/Assets/Vlocity objects upon environment refresh. to provide business admins and development team with a working development/testing environment.
• Heavily involved in call verification process within Service Cloud using ANI match to query the environment for related contacts/accounts.
• Constant coordination between external teams to ensure consistency and clarity about changes and timelines.
• Created custom report types to meet the demands of the company.
• Revamped feedback provided by users. Switched from a thumbs up or down option to more descriptive meaningful pre-determined responses to help KCS quality and management.
• Resolved data gap by switching from an onclick event to onload event to capture required parameters and better understand community portal/Knowledge Article user activity.
• Created multiple SSO launches from within Salesforce to external SP using URL provided from IDP

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Force.Com, Visualforce Pages, Lightning App Builder, Git Hub, SOSL, SOQL, Dashboards, Data Migration, Accounts, Email Alerts, Workflow, Picklists, Reports, ETL, Custom tabs, Custom Objects, Insight, Avaya, Knowledge Articles, Python, KCS, Community Portal, Vlocity

Confidential, Livonia, Michigan

Salesforce Developer

Responsibilities:

• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• The existing .net application was moved into Salesforce.com as separate application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Develop and execute multiple Inbound Marketing strategies which have resulted in 400% growt.
• Created Dashboard reports which are sent to users by email.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Built Visualforce pages to implement features not included in the standard page layout.
• Managed apttus application, releases, and future upgrades.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Used XML serialization for interacting with the database.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.
• Inserting, updating and querying Salesforce ID’s for Account, Opportunity and custom objects using Salesforce.com connect to Microsoft excel and Macros for excel.
• Generated Reports using MS-excel, Pivot tables, summary tables into PDF format.
• Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, Sharing rules, Record Types, Public groups and Queues for the organization and setting up Field-level, Object-level security rules for each profile.
• Performed administrative tasks like running and generation of production reports on daily, weekly basis and monthly basis and sending them to clients, customers and other teams under scheduled times using IBM data studio and web gateway tools.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Developed the test plan, test conditions and test cases to be used in testing for this project.
• Did code deployment using Eclipse and Deployment Change Set.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, .Net, Windows XP.