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Sr. Salesforce Developer / Admin Resume

GA

SUMMARY

  • Over 8+ years of IT experience with above 6+ years of experience in the Salesforce.com CRM Platform both as Administrator and Developer.
  • Experienced in Administration, Configuration, Customization and Support of SFDC as per the customer requirements.
  • Experienced in SFDC Configuration & Maintenance activities that include User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
  • Expertise knowledge on Administration Setup, Apex, Visual Force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like Apex Data Loader.
  • Proficient in all phases of SDLC like Requirements Gathering, Analysis, Design, Development, Testing and Deployment.
  • Demonstrated experience in all common configuration tasks in Sales and Service Cloud.
  • Experience in moving code from lower Sandboxes to Production environments and addressing issues related to Functionality, Integration, and Deployment.
  • Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages.
  • Experience in developing Apex Classes, Triggers, HTML and JavaScript. Familiar with AJAX
  • Experience with Data Manipulation, Cleaning, and de - Duplication.
  • Worked on Data Migration for Migrating data from one application to Salesforce using Apex Data Loader.
  • Excellent understanding of Salesforce.com Sales Cloud, Service Cloud, Chatter and Force.com
  • Expertise in diverse facets of business analysis including Requirement gathering, Project Management, Change Management, Release Management and ConfigurationManagement.
  • Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Sales force.
  • Administration experience on CRM Applications like DataExports&Imports, Application Support, SecurityAdministration and Maintenance.
  • Extensive experience in lead, Case Management, Web-to-Lead, Web-to Case, Email-to-Case.
  • Strong background in SDLC concepts, iterative software development and expertise in Agile/Scrum and Waterfall Methodologies.
  • Experienced in reviewing and documenting Business Requirement Documents (BRD) and Application Process Documents (APD).
  • Customized existing Visualforce to align with salesforce new Lightning UI experience.
  • Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
  • Knowledge in configuring product and pricing setup using CPQ/Product consoles formatted and migrated the user data into Lightning Experience.
  • Worked on customization of visual force to have lightening experience for desktop and mobile applications.
  • Experience with customization of Salesforce Communities and platforms Exact Target,
  • Apttus CPQ, and CLM.
  • As a developer created the Unit Test Cases and reviewed the tester test scenarios based on the functionality.
  • Worked on various defects which was raised during SIT and User Acceptance Testing (UAT).
  • Excellent analytical, de-bugging Skills and documentation skills.
  • Proficiency in Installing App Exchange Applications.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, SOQL, SOSL, S-Controls, Dashboards, Report, Visualforce Component and Controllers.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Apex Explorer, Force.com Migration Tool, Excel Connector and AJAX Toolkit, JIRA, Workflow Rule.

Language: C, C++, Java, HTML, XML, C#, JavaScript.

Platforms: UNIX/Linux, Windows 2000/XP Pro/ Vista

Office Tools: MS Visual Source Safe, MS Visio, MS Office

Web Technologies: ASP.NET, ADO.NET, Web Services, Application Server

Database: Microsoft SQL Server 2000/2005, Oracle 8i/9i/10g, SQL& PL/SQL

LightningDevelopment: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

PROFESSIONAL EXPERIENCE

Confidential, GA

Sr. Salesforce Developer / Admin

Responsibilities:

  • Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for business process analysis and management of sales cloud.
  • Performed the roles of Salesforce.com Developer and Admin in the organization.
  • Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities.
  • Developed Visualforce pages using HTML5, CSS. Used SLDS to design the pages.
  • Developed and configured various Reports and Report Folders for different user.
  • Created and maintained the documentation for Design,Migration and Integration.
  • Involved in deploying applications from Sandbox to Production
  • Used Eclipse Force.com IDE and Developer Console to develop the functionality and committed the code to the SVN version controller after development.
  • Used Rally CA Agile Central system to track the day-to-day activities and updated the tasks on daily manner.
  • Worked on the design and installation of an application on iPad using customized CPQ.
  • Hands on experience with Apttus CPQ for generating quotes, creating product catalogue and price.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Developed Apex classes and Triggers according to the functionality and maintained the code coverage above 85 percent for the classes and triggers in developer sandbox.
  • Created custom reports and dashboards outlining key sales metrics for upper level management and provided daily administration and support to Marketing Cloud.
  • Worked on Validation Rules, Workflows and Approval Processes, Page Layouts, sharing rules, Profiles, Creating Roles.
  • Worked on Process Builder and Workflows to automate the business process.
  • Performed Lead Conversion into accounts, contacts, and opportunities.
  • Developed various Custom Objects, Tabs, Buttons, Components, Visual Force Pages, Controller’s, and Apex Triggers for various functional needs in the application.
  • Used Data loader for all data adding, updating, and deleting, exporting data.
  • Load/Manage the data using Apex Data Loader and excel Connector.
  • Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
  • Developed UI/UX changes for better user interface using Salesforce Lightning Design system.
  • Worked on SOQL & SOSL query editor and Rest explorer using Translation Workbench and also performed insert, update, upset, and delete actions on records.
  • Coding of HTML emails and landing pages using Exact Target MarketingCloud Services proprietary scripting language (i.e. AMP Script) as well as automation and database tools to execute highly dynamic, data-driven campaigns.

Environment: Salesforce.com platform, Agile Central, LDS, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports, Report Types, Record types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, CT

Sr. Salesforce Lightning Developer

Responsibilities:

  • Worked on doing new implementations and making enhancements to SFDC application required by business users from time to time.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked on various salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Created Custom Objects, Junction objects and defined lookup and master-detail relationships on the objects.
  • Created Lightning Process Builder, Workflows, Formula Fields, and Validation Rules as per business flow.
  • Created Lightning components, Apps, Pages and Configured Salesforce Lightning SF1 Mobile App.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
  • Used Apttus (CPQ) for Salesforce to configure, price and quote new deals, add-onsales and renewals.
  • Worked with Apex Scheduler to invoke Apex classes at regular intervals.
  • Worked on supporting cases in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
  • Used salesforce Marketing Cloud (Lead Pardot) and Marketta for marketing automation and analytics software for email, mobile, social and online marketing.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
  • Worked on SOQL and SOSL statements in Triggers using Workbench.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
  • Involved in Unit Testing, for the customizations and developments done during the project.
  • Resolve the Cases and support the team on urgent bases, implementation and working with Real Time Troubleshooting
  • Involved in all phases of Software Development Life Cycle (SDLC) starting from requirements Gathering and Design.
  • Experience in troubleshooting REST,SOAP and other schema errors from external WSDL files.
  • Implemented Email-to-Case, Web-to-Lead, and Web-to-Case according to the functional requirements.
  • Implemented and migrated 20+ modules from IBM ESB to Fuse ESB.
  • Used Sales Wave analytics app with salesforce to perform other integrations and customizations.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, SOAP, Controllers, Lightning, Sales Cloud,Sharing Rules, Visual Force Pages, Workflows, Email Updates, Email Services, Batch Apex Interface, Custom Tabs, Security Controls, HTML, FUSE, Approvals, Apex Data Loader, Reports, Dashboards.

Confidential - Boston, MA

Salesforce Developer / Admin

Responsibilities:

  • Designed various Web Pages in Visual Force for capturing various customer enquiries.
  • Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
  • Responsible for creating various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
  • Worked with Force.com Developer Toolkit including Visualforce Pages, Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
  • Involved in Data Mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Implemented Case Management Automation to track and solve Customer's Issues.
  • Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
  • Written SOQL queries against force.com API.
  • Strong experience in working with Security framework, Dashboards and Reporting Modules.
  • Configured and Maintained the Sandbox Environment for easy collaboration of Development.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Apex Language, Triggers, Visual Force, Force.com platform, Custom Objects, Custom Tabs, Email Services, Import Wizard, Security and Sharing, Data Loader.

Confidential, Farmington Hills, MI

Salesforce Developer

Responsibilities:

  • Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
  • Moved the tables like Opportunities,Accounts and Contacts to the Salesforce CRM Standard objects.
  • Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Written SOQL queries against force.com API.
  • Used Force.com Eclipse IDE plug to develop the classes and triggers.
  • Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
  • Using Apex Data Loader mapped data sources and loaded data into Call Center application.
  • Implemented packages in distributing and migrating components or applications within the organization.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Coded APEX triggers and s-controls, created rule based automated workflows.
  • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
  • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
  • Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential

Java Developer

Responsibilities:

  • Used agile methodology for the iterative development of the application.
  • Responsible for the analysis, documenting the requirements and architecting the application based on J2EE standards.
  • Followed test-driven development (TDD) and participated in scrum status reports.
  • Provided full SDLC application Development services including design, build/configure, integrate, test, and deploy enterprise mission-critical billing solutions.
  • Developing Ant, Maven and Shell scripts to automatically compile, package, deploy and test J2EE applications.
  • Developed integration techniques using the Apache camel technologies.
  • Used Enterprise Integration Patterns like XMPP, AMSP etc. which are implemented at application layer protocol. Converted the standalone MS-Access reports into Oracle Reports, web reports with business logic written in PL/SQL and Java.
  • Front end screens development-using JSP with tag libraries and HTML pages.
  • Implementing JSP Standard Tag Libraries (JSTL) along with Expression Language (EL).
  • Written SQL queries, stored procedures modifications to existing database structure as required per addition of new features.
  • Involved in Production implantation and post production support.

Environment: Java 6, Spring-Hibernate integration framework, JSP, HTML, IBM Web Sphere Commerce Server, Oracle 10g, PL/SQL, XML, XSLT, Apache Camel, Maven 4.0, Eclipse, Ajax, JQuery, JUnit.

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