SUMMARY

• Provide technical leadership to teammates through training, knowledge sharing, technical design, peer reviews and implementation of best practice.
• Collaborate with other Development teams, Enterprise Architecture and Support teams to design, develop, test and maintain integrated systems.
• Manage employee performance through establishing expectations, encouraging, promoting quality and continuous improvement and providing performance feedback.
• Coach and Develop the IT staff to meet the changing needs of users, groups, locations; new projects and technologies with varying staff strengths.
• Certified in QUEST Leadership Training.
• Identify opportunities and business problems.
• Ensure service level agreements are met daily.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, support and services agreements, and documentation of modifications and upgrades.
• Analyze, document, and develop solutions, methods, procedures, and systems for business opportunities and problems.
• Evaluate and recommend tactical and strategic software/hardware solutions.
• Design, build, test and deploy software applications.
• Oversee technical activities to assure compliance with technical system design.
• Communicate and work with all levels of staff to identify business needs and present solutions/innovations and ultimately implement them.
• Excellent organizational, interpersonal, written, and verbal communication skills with technical and nontechnical personnel.
• Strong analytical background with the demonstrated ability to elicit, document and transition requirements into actionable deliverables.
• Proficient knowledge of Microsoft Office products.
• Proficient knowledge and practice in Software Development Lifecycle.
• Excellent teamwork/leadership skills.
• Ability to work as a team member, as well as independently.
• Strong knowledge and experience in Change Management Process.
• Perform comfortably in a fast paced, deadline - oriented work environment.
• Solid understanding of business practices Ability to sell concepts/ideas to business partners and executive leadership.
• Ability to translate technical information into nontechnical terms
• Ability to articulate ideas to both technical and nontechnical audiences
• Experience gathering business and system requirements identifying functional and nonfunctional requirements
• Experience documenting Use Cases.
• Ability to identify and define the scope of the project.
• Ability to identify critical success factors of the project.
• Experience creating test plans and test cases.
• Experience producing requirements traceability matrix (to include mapping of test cases).
• Experience performing quality assurance for system testing.
• Experience in designing and architecting comprehensive IT systems.
• Experience integrating multiple applications/systems.
• Experience with technical design of web applications and relational databases.
• Experience developing web applications and relational databases.
• Experience with automated testing tools.
• Experience with unit testing, system integration testing, and performance testing.

TECHNICAL SKILLS

• UnQork
• Azure
• Jira
• Amag Symmetry 7.01, 8.02
• Salient Complete View
• G4Flash
• Qognify Situator, Nicevision
• Video Analytics (Mango Mate, Axis Perimeter Defender)
• SharePoint
• MS MQ
• Remedy
• MS Office All versions
• IIS 7.5
• XML
• CSS
• Visual Studio.NET 2002, 2003, 2005, 2008, 2010, 2012, 2015, 2017, 2019
• Business Intelligence Development / SSRS 2008, 2010
• MS HyperV, ESX
• MS SQL 2000, 2005, 2008, 2012, 2014, 2016
• Crystal Reports
• MS Reporting Services
• ETL SSIS
• Tyler Munis 8, 10, 11
• AirIT PROPworks
• EMS PRISM
• Success Factors
• ALM/UFT
• UPK/Smarthelp
• Windows OS All versions
• Windows Server 2003, 2008, 2012

PROFESSIONAL EXPERIENCE

Manager - IT Systems Analyst Manager

Confidential, NC

Responsibilities:

• Obtain knowledge of business and technology practices and trends.
• Gather and analyze information and communicate recommendations to stakeholders.
• Design, code, test, debug and document a large range of technologies and systems.
• Use data analysis and data modeling tools.
• Have knowledge Agile backlog management tools
• Serve as an important intermediary between the assigned business clients and the development and other teams in the IT function.
• Play an important advocacy role for the business clients in all phases of the complex solution development lifecycle for each of the critical stages, including: initiation, analysis, development, testing, implementation and post implementation follow up
• Perform Complex analysis and works closely with the business clients to identify core business issues in order to map out possible solutions. The mapping is used to develop the business case for action, defining the need, the method and the benefits of proposed solutions.
• Undertake complex analysis to develop the detailed user stories or requirements of the solution in order to satisfy the business need
• Work closely with Architects and others on the applications development team to refine the solution design, methods and outcomes
• As the “eyes and ears” of the business, closely monitor progress to ensure that the emerging solution meets the demands of the user stories or requirement document. This may require the resolution of any conflicts arising due to any technical deviations from the agreed user stories or requirements.
• Work closely with the testing team, using the user stories or requirements document as a critical guide to ensure that issues are identified and fully resolved prior to roll out

Senior Technical Systems Analyst

Confidential

Responsibilities:

• Full immersion into the Agile Methodology.
• Clarify technical requirements and influences decisions that lead to the right solutions.
• Build R-n-D models to fully test different hardware components, Input and output devices, readers.
• Design and program services and apps to interface with the main systems.
• Built a test bench that included several different hardware components for the purpose of R-n-D work as well as for testing hardware getting ready to be deployed out in the field. The Test bench allowed us to be consistent in our testing and produce a high degree of quality assurance.
• Built several applications to further help the project team.
• High volume Image processing for badges.
• Image processing for badge office.
• Hardware interface tool via web services and administrative tools.
• Performance testing and 3rd party testing tools.
• Design, code, test, correct, and document complex programs and scripts.
• Engage with technology stakeholders in incident solution creation.
• Analyze technical documentation (Requirements, Design documents).
• Troubleshoot and debug technical issues in a variety of application environments.
• Provide Technical leadership and best practice guidance across all platforms.
• Create/Write processes for adoption across the team.
• Steward an application or project and the business processes supported; facilitate implementation of strategies, elimination of redundancies, and simplification of the application.
• Participate in planning sessions regarding application, hardware and software changes.
• Actively engaged in pre- and post- implementation reviews.
• Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for high complexity projects.
• Resolve complex/production issues identified in the system from a technical standpoint as part of life cycle management projects to maintain stability of the applications.
• Provide warranty period production support for applications in area of responsibility.
• Analyze and develop requirement for video analytics.

ERP Systems Analyst/Technical Lead

Confidential, NC

Responsibilities:

• Respond effectively, promptly and accurately to daily user issues and requests while managing overlapping tasks.
• Work with the ERP Technical Lead and peers to create an integrated planning effort for the ERP Support Center priorities and activities.
• Quantify and contain the occurrence and potential impact of risks and risk events on the operation of the ERP System.
• Work closely with all ERP support staff to resolve issues, implement changes, evaluate performance and work together as a team.
• Actively engage in internal and external ERP user groups to build an effective trouble shooting network and build/maintain business relationships.
• Thoroughly evaluate change requests to provide recommendations and options that are best for the business enterprise, based upon business policies and the ERP systems’ capabilities.
• Assist, resolve, counsel and train peers, ERP system users and stakeholders.
• Actively engage with team members and vendors to communicate status, share ideas, and maintain strong working relationships.
• Create accurate and complete specification documents and ensure that all documentation conforms to the ERP Support Center standards for content, format, location and retention.
• Administer various systems and software involved in the ERP System; ensuring ERP systems meet business requirements; modifying and adding modules and programs; conducting meetings; installing and implementing third party software; collaborating with vendors; and creating and administering servers.
• Assess, maintain, test and update various systems and software by testing and evaluating new software and hardware systems; researching and troubleshooting issues; exploring new possible fixes; applying available updates; running update scripts; performing upgrades and patches on systems, servers and software; maintaining user accounts; and completing regular preventative maintenance.
• Provide technical support by conducting and attending meetings with users; responding to help desk calls; collaborating with other personnel to determine appropriate solutions; assisting users with large scanning projects; coordinating some support with vendors; resolving service requests and user setups; consulting on business processes and system use; communicating with customers; and implementing strategies to remediate situations.
• Complete other related duties by developing scripts; securing servers and accounts; reviewing worksheets and documentation; configuring scanners and scanning software and scheduling hardware installations.
• Plan, execute and track results of testing activities.
• Plan and execute system changes.
• Confirm system and data integrity.