SUMMARY

• Over 6+ years of experience in IT industry with working experience with Salesforce.com as Administrator and Developer, Salesforce.com CRM Platform, building Application Programming Interfaces (APIs) on force.com platform Visualforce on various applications.
• Experienced with salesforce Sales cloud, service cloud, financial service cloud, community cloud, marketing cloud, Commerce Cloud.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform
• Experienced in doing deployment using Ant migrations, Eclipse, Force.com. data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Extensive experience in designing of custom objects, custom fields, role - based page layouts, Workflows, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience working with Standard Sales Analytics application and Service, Analytics application in Einstein Analytics (Wave Analytics).
• Extensive experience to build reports and dashboards in wave analytics.
• Worked with JSON, GitHub API services, JSON data format.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields,
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Experience to integrate business processes across disparate systems. Experience with Salesforce.com developer
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform world is first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Have knowledge in version control systems like GIT and used Source code management client tools like GitBash, GitHub
• Experience in designing Data Model for new Salesforce Implementations. Experience in eliciting and writing business requirements and creating designs to meet those requirements, Back-end Salesforce development experience focused on data structures/data cleansing.
• Worked with 3rd party integrations with ERP services, DocuSign, php ETC.
• Worked with market configuration and customization by installing packages.
• Hands-on design and development using Force.com Platform, Database Management Systems.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experienced in working closely with Business & Support Units and have expertise in using Object Oriented software development (OOD) methodologies like Rapid Application Development.
• Experience in SQL Server 2005 or higher. Strong knowledge on CPQ data.
• Experience on different work environments included, Test, UAT and Production.
• Experience with Lead Management, Contact Management.
• Experienced with Demandware, enterprise grade app services.
• Experience working with teams that implement the Agile, Waterfall methodologies. understanding of the architecture of the major functional platform(s) and Service Oriented Architecture
• Back-end Salesforce development experience focused on data structures/data cleansing.

TECHNICAL SKILLS

• Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, MS Excel- Sales cloud, service cloud, marketing cloud, e-commerce cloud data extensionists
• Visual Force (Pages, Component & Controllers), Triggers, Apex
• Classes and Test Classes, Validation Rule, Workflows, Approval process, Dashboards, Custom Report Types, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment, Bulk, SOAP, REST API’s,Integration,API Tools like POSTMAN, Lead Management, contact, omni channel, data extractions, CI/CD, continuous integration, Einstein wave analytics,copado deployment tool, Pardot, Campaign Management, SFDC administration,steel brick CPQ.
• Data Loader, Eclipse, Force.com Excel Connector, Various platforms. Platform (Sandbox and Production), Force.com Migration Tool, Heroku, CPQ.
• Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008
• JAVA, J2ME, JAVASCRIPT, HTML, C, C++, Microsoft office suite, SQL, Apex, Visual force.
• Oracle 10g/9i, MS SQL Server 2005/2000, UDB DB2, MySQL, MS- Access 2007/2000, informatica/ETL
• Agile, Scrum, WaterFall, SDLC
• Jenkins, GIT, GitHub, Git with Stash.
• Power BI, Tableau, MSSQL Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support. Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract, Management, Approval, Data Cleansing and De-duplication, Agreements and Entitlements.

PROFESSIONAL EXPERIENCE

Salesforce consultant

Confidential, Tucson, AZ

Responsibilities:

• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Worked on Lightning Process builder flows, Lightning Web Components, Connect API, Chatter and quick Action.
• Created custom components using lightning for loan application development. Worked on customization using lightning, apex, triggers etc.
• Worked with financial service cloud &service cloud for membership payments, refund tickets.
• Using financial service cloud for membership payments.
• Experience integrating custom services into SFCC. Good exposure to payment, tax, OMS integrations.
• Knowledge in Demandware foundational concepts with knowledge of Site Genesis, UX Studio, Content Assets / Slots and Demandware catalog.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Knowledge on paradot, case management.
• Experience on DocuSign integration, SharePoint integration with salesforce.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Knowledge on web development in content management systems etc
• Experienced with marketing cloud, using CI/CD using Jenkins, email to case, omni-channel.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Lexi Loader.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
• Strong knowledge on VMOC rules, Veeva vault integration with Veeva CRM, IRep implementation and with Approved email setup and implementation.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Build using Ant Migration tool kit and Eclipse. Creating and pushing new development and release processes.
• Knowledge on Copado deployment tool.
• Salesforce DX provides you with an integrated, end-to-end lifecycle designed for high-performance agile development. Experienced with visual studio code.
• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard. experience with SFDC Administration.
• Provide technical architecture strategy and guidance for Salesforce rollouts and assist with design for adoption strategy.

Environment: Lightning UI, Lightning, APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls. Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Salesforce Developer

Confidential, Chicago

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Using health cloud, for patients and members can use the Salesforce Customer Community channel to securely log into healthcare accounts while the Salesforce Health Cloud with its rich API structure and back-end EHR systems integration can generate clinical and CRM data on a user.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked with power BI tool &Tableau for reports. done salesforce integration with Tableau.
• Worked on lightning web component invoking apex controller to LWC .
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Entrepreneurial thinking, embracing Commerce Cloud's shared success model
• Help our customers to connect with and learn from their peers by encouraging participation in our community events and forum to foster further collaboration
• Position Commerce Cloud product and services and improve Customer's impact
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud Service Cloud).
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.

Environment: Lightning UI, Lightning, APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls. Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Salesforce Developer/Administrator

Confidential, Austin, TX

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed.
• Experience deploying emails from an email service provider (MailChimp, Active Campaign, Campaign Monitor, Salesforce Marketing Cloud, )
• Worked with Salesforce Development experience Implementing Wave dashboards for business customers. Experience articulating Wave design and implementation best practice.
• Hands on Experience with popular code editors (Sublime Text, Atom, Dreamweaver). Experience with data Understanding of dynamic content principles and using data to drive personalization. Basic understanding of A/B
• Knowledge on Omni channel once enables and configured, automatically pushes work to users in real time.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com.
• Validating and Monitoring Defects using various defect-tracking tools Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system. Developed Test classes and maintained minimum of 75% code coverage
• Experience working with Standard Sales Analytics application and Service, Analytics application in Einstein Analytics (Wave Analytics).
• Experienced with sales cloud, service cloud &marketing cloud. Performed System Testing, UAT Testing, Production Testing, and Regression Testing along with administrating Salesforce .com banking needs. Made significant changes to Page Layouts and user Interface.
• Wrote Test Scripts based on the business. Worked with the client Project Manager to run through the UAT Scripts post deployment. Written complete Test Scripts and UAT Script Templates.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Analyze business and functional requirements in order to collaborate with business owners, business analysts, developers and management to propose technical solutions
• Transform business requirements into actionable technical specifications and estimate the level of effort.
• Created http inbound & outbound flows, routing, orchestration, transformations and Security of Mule ESB application using OAuth.
• Worked on Sites and communities. created ACC directory .and wrote validations and used lightning components bundle. experienced with Congo Composer tool create and deliver sophisticated documents, presentations, and reports from Salesforce by automatically populating richly formatted templates with data from any standard or custom object
• Worked with Lightning Service Console and done work with Web Services via Service Bus (single sign on).
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Context Aware as per business requirement. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action. Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls. Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Salesforce Developer/Administrator

Confidential

Responsibilities:

• Implemented the business logic by creating workflow rules and defined related tasks, field updates and email alerts. Custom reports were created for custom objects for overall detail view. Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, record-types to meet specific business requirements.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Developed Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner with deal registration. Involved in managing Community application such as Ideas and Answers.
• Used Data Loader for insert, update, upset and bulk import or export of data from Sales force Objects. Used it to read, extract and load. data from comma separated value (CSV) files.
• Experience in Salesforce Partner Communities, and rolling out Lightning to select user profiles in our org.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements. Involved in using Lightening, process builder, workflows Developed Apex Classes, Apex Triggers, API Integration and Lightening components for various functional needs in the application. Experienced with service cloud worked on several projects using service cloud
• Developed Lightning apps using Lightning Components and made them compatible with Saleforce1 Mobile app.
• Involved in Planning, Design, development, testing and integration of Salesforce Cloud services, and using CTI integration on Salesforce.com data and accounts.
• Worked in GIT version control systems to keep the history of developed files. Performed user acceptance testing by conducting and leading surveys.
• Unit test work and work with QA teams to fix bugs and certify capabilities and products

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Components & Controllers), Pages, Data Loader, Informatica On Demand, HTML, Inside sales telephonic plug-in, Doc E-sign, Einstein Analytics, Workflow & Approvals, Lightning Components, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Salesforce Admin/developer

Confidential - westbend,WI

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation, worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Developed apex classes to trigger the approval process, having approvers dynamically in approval steps.
• Experience with email and/or marketing automation software and integration with database.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Modified the existing code to get data enhancements from rally to sales force. Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Given the security controls and integration for the users with marketo configuration with managing the users and performed analysis.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Organization wide default (OWD) to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record types. Created Data Validation rules and Formulas as per business requirement.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Developed Test classes and maintained minimum of 75% code coverage.
• Created Apex scheduled jobs to perform the same operations in a scheduled time. Develop and Execute Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse, Force.com IDE/ANT tool.
• Performed the Lightning Components, UAT testing and SIT testing fixed them.
• Defined Org wide default to restrict access from users. Developed Lightening components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Tested the application thoroughly in Unit Testing phase using JUNIT.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.