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Ms Dynamics 365 Consultant Resume

Houston, TX

SUMMARY

  • Software Consultant with 6 yrs. experience in developing business solutions using technologies like MS Dynamics 365, Azure DevOps, Power Platform, .Net, Smart CPQ.
  • Worked and Configured new business tools such as Power Apps, Power BI, Microsoft Flows, Power Automate
  • Customized Service module and contract templates, entitlement templates, Service Level Agreements, and product catalogue according to the business process.
  • Worked on CSD - common data service to connect with Power Platform.
  • Customized MS CRM 365 application based on the business requirement. Created Custom Entities, Custom attributes for individual business units in MS CRM 365, per their business process.
  • Worked with Microsoft Starter Portals Custom Portal, Customer self-service Portal.
  • Worked with Power Apps integrated Azure Logic Apps, Azure Functions, Azure API’s and REST Services.
  • Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website. Developed Interactive UI Screens using ASP.NET, CSS, HTML and JavaScript.
  • Used MS Dynamics CRM 2015 portal to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according entities in financial domain based on some business stories.
  • Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for service management and opportunity management. Designed plug-ins to populate case-id on creation of new case for service module.
  • Worked with Azure Dev ops related to Azure portals, maintained an MVC application, which is been hosted on the Azure portal, have deployed couple of web services, wcf services during crm development.
  • Experience with ADX Portals mostly content management with related to web pages, web files, web roles, Content snippets.
  • Worked with Unified Service Desk solutions and unified service desk clients, interface integrations, configuring call centre challenges.
  • Implemented CRM using Scrum methodology leveraging the iterative nature Worked on Plug-in, Parallel Workflows, Business rules and Business Process flows to automate the business processes.
  • Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module. Created several plug-ins and workflows for enhancing the system and maintain data integrity.
  • Installed and configured On-Premise MS Dynamics 365 system for development and testing, configured server instance, created organizations. Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.

TECHNICAL SKILLS

  • Microsoft Dynamics 365
  • Salesforce
  • C#.NET
  • ASP.NET
  • Visual Studio 2015
  • ETL
  • Informatica
  • MS Outlook
  • HTML5
  • JavaScript
  • JQuery
  • XML
  • Team Foundation Server 2017
  • SQL Server 2016
  • SSRS
  • SQL Server 2008
  • .NET Framework 3.5
  • C#.NET 3.0
  • AJAX
  • MVC3
  • WCF
  • LINQ
  • Silverlight
  • NUnit
  • SCRUM
  • SVN.

PROFESSIONAL EXPERIENCE

Confidential, Houston TX

MS Dynamics 365 Consultant

Responsibilities:

  • Utilizing the knowledge of Confidential CPQ software solutions and configuring quote models, pricing methods, guidance process and analyzing the market data according to business trends.
  • Identifying and delivering quantifiable business value that is consistent with the customer s objectives, ensure to maximize customer value
  • Worked with configuration, customizations, integrations with Microsoft dynamics CRM, Salesforce, and SAP.
  • Working alongside functional, industry, and technical specialists to assist with the implementation and integration of innovative solutions including methods, techniques, tools, change management, and training.
  • Worked with configuration and customizations on Data Visualization tools like Power BI, Confidential Q - Models
  • Contributing to customer satisfaction by providing timely and functional solutions.
  • Assisting with system configuration and set-up by being an application resource during implementation.
  • Actively involved in application/training/support resource during implementation and post go-live
  • Identification and deliver quantifiable business value that is consistent with the customer s objectives
  • Contributed the customer satisfaction by providing timely and functional solutions
  • Worked alongside functional, industry, and technical specialists to assist with the implementation and integration of innovative solutions including methods, techniques, tools, change management, and training
  • Worked alongside with development, product management.
  • Responsible for product configuration aligns with the solution design recommendations

Confidential, CA

MS Dynamics CRM Consultant

Environment: Microsoft Dynamics 365, Power Apps, Power BI, MS CRM 2016, MS CRM 2011, C#.NET, ASP.NET, Visual Studio 2017, Salesforce, ETL, Scribe Integration, Informatica, Azure, MS Outlook, HTML5, JavaScript, jQuery, JSON, RESTful webservices, XML, Team Foundation Server 2017, SQL Server 2016, SSRS.

Responsibilities:

  • Worked as a Senior Application Developer and Lead for the team of developers, and key role in communicating the requirements and ideas to stakeholders and management.
  • Developed CRM and application features to meet the business needs.
  • Implemented development of custom workflows, plugins, reports and dashboards in Microsoft Dynamics 365 and cloud-based platforms.
  • Functional requirement gathering, documentation and Fit - Gap analysis.
  • Lead systems integrations between Microsoft Dynamics CRM, Microsoft SharePoint Libraries, and cloud-based platforms.
  • Migrated existing data i.e., from MS-CRM 2011 to Dynamics 365 by using tools such as Kingsway Soft and Scribe.
  • Worked with Azure portals, maintained an MVC application, which is been hosted on their Azure portal, have deployed couple of web services, wcf services during crm development.
  • Conducted Microsoft Dynamics CRM knowledge transfer to developers and business analysts appropriately decided between using existing features in Dynamics or develop custom CRM components.
  • Requirement Gathering document for CRM enhancements, business flows.
  • Developed detailed design specifications for Microsoft Dynamics CRM features and projects.
  • Reviewed the solution design and code and provide feedback to the team.
  • Supported with project planning by providing technical details on tasks, estimates, resource projections and project preparations.
  • Performed root-cause analysis to identify and fix program bugs and issues.
  • Scribe insight integration design and development.
  • Integrate with existing systems and services into the Microsoft Dynamics CRM architecture.
  • Deployment and provisioning activities on the Microsoft Dynamics CRM platform.
  • Provided knowledge transfer and mentoring of application to developers and business analyst staff.

Confidential

Dynamic CRM Consultant

Environment: Microsoft Dynamics 365, SharePoint, MS CRM 2016, C#.NET, ASP.NET, Visual Studio 2015, ETL, Informatica, MS Outlook, Scribe Integration, HTML5, JavaScript, JQuery, JSON, RESTful webservices, XML, Team Foundation Server 2017, SQL Server 2016, SSRS.

Responsibilities:

  • Customization of MS Dynamic CRM 365 Online and deployment of solutions.
  • CRM integration with MS Dynamics AX, MS Dynamics NAV.
  • Created dashboards and reporting systems on CRM 365 applications.
  • Provided installation and deployment strategies for hosted Microsoft Dynamics 365 and other considerations.
  • Integrated with MSBI to support reporting, data analysis, and business planning.
  • Worked with unified service desk solutions and unified service desk clients, interface integrations, configure call centre challenges.
  • Designed and developed ADX Portals and Microsoft portals for multiple clients.
  • Installed ADX Studio Portals and configured the portal for CRM.
  • Experience with ADX Portals mostly content management with related to web pages, web files, web roles, Content snippets.
  • Customized MS CRM 365 application based on the business requirement.
  • Created organizations, business units, groups and their relationships.
  • Created Custom Entities, Custom attributes for individual business units in MS CRM 365, per their business process.
  • Used Kingsway soft and SSIS for data migration i.e., form dynamics 2016 to dynamics 365
  • Customized Service module and contract templates, entitlement templates, Service Level Agreements and product catalogue according to the business process.
  • Involved in requirements gathering, analysis and project planning.
  • Created various types of workflows based on requirements from service department.
  • Designed plug-ins to populate case-id on creation of new case for service module.
  • Implemented various aspects of CRM using traditional SDLC.
  • Created several client-side extensions using JavaScript, CSS and HTML5.
  • Migration of data from Excel source to CRM using SSIS, Scribe insight integration design and development.
  • Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for service management and opportunity management.
  • Worked on migrate the data into CRM with Data Import Wizard.
  • Consumed lots of data to develop reports and dashboards to improve customer relationship based on some data strategies.

Confidential, Charlotte, NC

Microsoft CRM Developer

Environment: Microsoft Dynamics CRM 2015, MS Dynamics CRM SDK, C#.Net, Asp.net 4.0, ETL, Informatica, JavaScript, HTML, XML, Visual Studio 2015, SQL Server 2014, SSRS.

Responsibilities:

  • Developed Interactive UI Screens using ASP.NET, CSS, HTML and JavaScript.
  • Created several plug-ins and workflows for enhancing the system and maintain data integrity.
  • Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.
  • Created custom entities and attributes to meet business requirements.
  • Involved in integrating CRM with SharePoint for document and record management.
  • Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing)
  • Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module.
  • Requirement gathering, analysis and project planning
  • Worked on rules to group the people with similar skills into resource groups using a service scheduler.
  • Creating SSRS reports for service module and financial data using joins and pivot tables.
  • Used MS Dynamics CRM 2015 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according entities in real estate domain based on some business stories.
  • Implemented CRM using Scrum methodology leveraging the iterative nature Worked on Plug-in, Parallel Workflows, Business rules and Business Process flows to automate the business processes.
  • Worked on Site Map editing and Ribbon customizations and Solutions.

Confidential

MS Dynamics CRM Developer

Environment: Microsoft Dynamics CRM 2013, C#.NET, ASP.NET, Visual Studio 2012, MS Outlook, HTML5, JavaScript, JQuery, XML, SQL Server 2014 R2, SSRS.

Responsibilities:

  • Installed and configured On Premise MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations.
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.
  • Customized and designed various entities, relationships and work-flows based on business requirements.
  • Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
  • Provided CRM end user training for case and service managements for department staff.
  • Develop plug-ins to synchronize/update payment details to CRM system.
  • Involved in integrating CRM 2013 with SharePoint for document and record management.
  • Provided technical guidance to the team and participated in several sessions of code review.
  • Assisted the team in basic automated testing and deployment of the solution.
  • Created MSCRM synchronous and asynchronous workflow/Dialog and Plug-in for customer, e-medical and other entities.
  • Assisted in implementing the CRM in Agile (SCRUM) SDLC.
  • Implemented data strategies in accounts to improve overall customer satisfaction.
  • Used JavaScript on Load, Save and Changed event of CRM control.

Confidential

.NET Developer

Environment: Visual Studio 2008, SQL Server 2008, .NET Framework 3.5, C#.NET 3.0, AJAX, MVC3, Java Script, Web Service, SSRS, WCF, LINQ, Silverlight, NUnit, SSRS, SCRUM

Responsibilities:

  • Involved in full Software development life-cycle (SDLC) followed by Agile SDLC using SCRUM methodologies to produce high quality software model.
  • Designed different components using C#.NET language and built on n-tier architecture with extensive use of Object-Oriented Programming Techniques likes Inheritance, Interfaces etc.
  • Designed and developed SOA services using Web Services/ WCF in C#.NET.
  • Created and deployed XML Web Services using ASP.net and C#, used them to generate the proxy class files based on the web services and consumed in web application.
  • Used Data Contract as the standard mechanism in the WCF for serializing .NET object types into XML.
  • Effectively used JQuery a concise JavaScript Library for traversing HTML document, event handling and AJAX interactions.
  • Extensively used C# and ADO.NET for Business and Data tier.
  • Designed and implemented multiple web services using C#, XML and WCF and consumed them using proxy classes.
  • Implemented Server side and Client-side validation modules using Validation Controls and JavaScript.
  • Worked in MVC architecture to create web applications using ASP.NET and SQL Server.
  • Extensively involved in designing in graphical buttons and tabs in Expression Blend.
  • Created SQL Server 2008 Tables and Complex Tables and Developed Stored Procedures, Views and User-Defined Functions those are required for the application.
  • Created SQL Server Stored Procedures to enter and retrieve the data into the application.
  • Developed Query for generating Cross-Tab Drill-down reports in SSRS (SQL Server Reporting Services).
  • Implemented test cases for Unit testing in Business, Presenter, and Data Access Layers using N-Unit.
  • Created Unit test cases for the application using NUnit and Visual Studio Unit Testing Framework.

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