SUMMARY:

• Highly experienced Salesforce Certified Professional
• 16 plus years of combined industry experience in CRM including Salesforce and Siebel.
• Principle strengths include enterprise large and small - scale project implementations, maintaining operational effectiveness, and identifying process improvements.
• Additional strengths include gathering and creating requirements and user stories, user interface design, quality assurance, managing software development lifecycle, and providing end user training and post implementation support.

TECHNICAL SUMMARY:

Salesforce skills: Lightning components, Lightning web components, Apex Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services, Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Process Builder, Flow, Workflow rule, Approvals, SOAP, REST API’s.

Middleware: ALSB, Gentran, MuleSoft.

App Exchange Products: Copado, Apttus Contract Management, DocuSign

Data Migration Tools: Talend, Informatica, Alteryx, DBAmp

DevOps: Jira

Web Technologies: XML, HTML, JavaScript.

Tools: SOAP UI, Postman, Illuminated Cloud, VSS.

Methodology: AGILE, Waterfall, RUP, SCRUM..

Reporting and BI: Oracle BI Publisher, Oracle Policy Automation

Operating Systems: AIX, Solaris, Windows.

Databases: Oracle, IBM DB2, SQL Server.

Content Management: Thunderhead.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Professional

Responsibilities:

• 16 plus years of combined industry experience in CRM including Salesforce and Siebel.
• Principle strengths include enterprise large and small - scale project implementations, maintaining operational effectiveness, and identifying process improvements.
• Additional strengths include gathering and creating requirements and user stories, user interface design, quality assurance, managing software development lifecycle, and providing end user training and post implementation support.