PROFESSIONAL SUMMARY:

• Salesforce Consultant with 11+ years of professional experience on software application Development, Configuration, Architecture, Administration, Testing and implementation.
• All aspects of Salesforce Application Customization including, Sales Cloud, Service Cloud, and related applications, Business Process Analysis and Solution Design,
• Custom Object Design, Workflows and Approval Processes, APEX Triggers and Classes Development and Deployment, Visualforce Page, Extension and Controller Development,
• Lightning Conversion and Component Development, Web Services and API integrations, Content Management, Chatter/Social Enterprise, HTML, CSS, Javascript, jQuery, Angular JS, AJAX and Aura frameworks.
• Worked in various industries to design and implement Salesforce.com solutions for all applications.
• Comprehensive knowledge of day - to-day Salesforce management, data processes and security, and the ability to address complex business processes with reliable solutions.
• Experienced in Sales Cloud and Service Cloud configuration, Apex and Visualforce, solution design, Lightning Integration and Development, SOAP and RESTful integrations,
• Worked extensively on various SFDC standard objects Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Communities, Reports and Dashboards.
• Worked as Salesforce Administrator - maintaining users, profiles, roles, permission sets, workflows, backups, help users fine tune reports, white-list IP addresses, sharing rules, fixing data and more
• Extensive experience in developing Apex Triggers, Apex Classes, Test classes and Visual Force pages employing standard and custom controllers, SOQL and SOSL queries
• Worked on Live Agent Deployment, coordinated with UAT team, involved in writing Function Requirement Specs
• Developed Visualforce pages (Custom tabs, Custom Objects, Reports, Analytical snapshots, and Dashboards), Apex Classes and Custom Objects using Apex Programming on Force.com platform
• Experience in Siebel CRM, Siebel Analytics Production Support.
• Extensive experience in Integrating Salesforce Applications with third party systems using REST and SOAP API.
• Experience configuring/Customization of Lead Process and Case Management using Sales Cloud and Service Cloud.
• Good expertise of object-oriented programming for creating Apex classes using Salesforce Design Patterns to implement out of box requirements to fulfil the business needs.
• Worked on different Asynchronous operation like Future Methods, Quable Apex, Batch Apex and Scheduled Apex to implement bulk DML operations and call Web Services.
• Experience on Agile development model, migrating code between environments using inbound/outbound change set and ANT for deployments and change management
• Experience in creating wave analytics datasets, lenses dashboards and apps by extracting data from multiple data sources across the organization.
• Expertise in creating salesforce native dashboard and reports. Worked on SDocs to create adhoc reports.
• Committed to excellence, self-motivator, quick-learner, team player, and a prudent developer with strong problem solving, analytical skills and communication skills.

KEY SKILLS:

Databases: Oracle, SQL Server, Sybase.

Operating Systems: Windows, Linux, iOS

Programming Languages: C, C++, Java

User Interface Development: HTML, CSS, JavaScript, jQuery, Angular JS, AJAX, Aura

CRM: Siebel CRM, Salesforce CRM.

Analytics: Siebel Analytics, Salesforce Wave Analytics

Other Tools: MS Office, QC, ServiceNow, Test Center.

EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Administered and maintained user’s security using roles and profiles.
• Developed visual force pages and Apex classes using salesforce design patterns to implement business logic using data collections like List, Set and Map.
• Writing SOQL queries and DML queries to retrieve data in to visual force pages and then format in the Salesforce tabs and screens.
• Worked on Extensions to change standard functionality of salesforce standard buttons and components.
• Worked on Batch Apex and schedule Apex to run long running queries, bulk DML operations and web services.
• Created after Insert, before insert and after update triggers for automated actions performed backend during DML operations.
• Created data integration rules and duplicate rules for better data management.
• Involved in writing Test Classes to test apex classes developed during the development process.
• Created workflow rules and defined related tasks, Email alerts, and field updates.
• Worked on writing Apex Classes (Schema Programming) to retrieve Salesforce standard object properties which are used to implement additional functionality.
• Worked on Salesforce Lightning framework, App builder and communities.
• Integrated UI frameworks (Angular JS and AJAX, Aura) with visual force for better UI experience and easy to develop UI interfaces.
• Worked on Analytics Cloud to retrieve data from multiple data sources across organization and present in different views based on the user access levels.
• Configured the Json files to integrate data between salesforce and third-party systems data. Also worked on REST and SOAP API.
• Installed and Configured Steelbrick CPQ to easily configure sales life cycle.
• Worked on Analytics Cloud to build user friendly and easy to understand lenses, dashboards and Wave Analytics Apps.
• Worked on Salesforce Higher Ed module configuration and customization.
• Migrated salesforce code between environments using outbound/inbound changesets and ANT for deployments.
• Worked on REST and SOAP web services to integrate MailChimp and Postmark. Also worked on integrating SMS feature in Salesforce.

Salesforce Developer/Administrator

Confidential, Philadelphia, PA

Responsibilities:

• Worked on Creating permission sets and sharing rules to grant extra access to a specific group or user based on the requirement.
• Worked on Creating custom objects and fields using Master-Detail, lookup and hierarchical relations.
• Worked on Creating custom formula fields to implement complex business logic and created validation rules to implement the business rules and restrictions.
• Created Several page layouts and mini page layouts to create the screens based on the user roles and profiles.
• Created workflows and approval process to automate the actions which are performed by the system at the backend to meet the business requirement.
• Created rich and user-friendly visual force pages using advanced features and techniques.
• Created Apex classes to implement out of box requirements to fulfil the business needs.
• Created different reports like Tabular report, Summary Report, Matrix report and display these reports in the dashboard for user friendly GUI. Worked on SDocs to create adhoc reports.
• Involved in deploying code across environments using inbound and outbound change sets to migrate the code developed.
• Helped/trained end users to explain salesforce navigation and features.
• Identified and prepared the team for Automation Tasks to support the clients to ease their efforts.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.

Confidential, Hackensack, NJ

Siebel Analytics Administrator

Responsibilities:

• Created dimensions, dimension hierarchies, levels (to support drilldown), level-based calculations and defined level attributes, level keys.
• Defined static and dynamic repository variables to modify metadata content dynamically to adjust to a changing data environment.
• Configured Dashboards, Charts, Pivot table views, and filters in user interface. Configured Global Filters and Prompts in Web.
• Created Alerts to show the exceptional reports, Conditional Reports and Navigation Reports with conditional formatted columns.
• Implemented Data level security using external database tables.
• Working on configuration of informatica to populate data warehouse.
• Creating and Applying patches to RPD in DEV/QA/UAT Environments.
• Performing RPD Merge for DEV/QA/UAT and other forms of testing.
• Performed the Server Administration tasks of migrating the RPD, Webchat between the DEV/QA/UAT/PROD environments by creating the release plans.
• Performed Unit and Integration testing, Involved in End User training and creating manuals.
• Worked on configuring salesforce application’s Security Access, profiles, roles, users, page layouts, Org-Wide default, sharing rules and workflows.
• Migrated salesforce code from sandbox to production using outbound/inbound change set and Eclipse and ANT.
• Worked on configuring Salesforce application’s standard objects and developing custom objects.

Confidential, Horsham, PA

Salesforce Administrator/Developer

Responsibilities:

• Develop customized UI, utilizing Visualforce, Javascript, and Apex, for various applications on the Salesforce Platform while simplifying user interactions.
• Evaluate business requirements and automate those processes by building approval processes, workflow rules, email alerts, flows, and email templates in Salesforce.
• Worked on Creating permission sets and sharing rules to grant extra access to a specific group or user based on the requirement.
• Worked on Creating custom objects and fields using Master-Detail, lookup and hierarchical relations.
• Design, test, and implement configurations, enhancements, and code changes to ensure compatibility when migrating from sandbox to production.

Confidential, Secaucus, NJ

Salesforce Administrator/Developer

Responsibilities:

• Configured business components and business objects, creating joins, links depends on business requirements.
• Configured using Siebel tools to define/modify applets, views, and screens to meet the business requirements involved in configuration of Accounts, Contacts and Campaign screens.
• Client requirements Involved in configuration of Accounts, Contacts, and Campaigns
• Manage all apex code modifications based on business requirements for the entirety of the project.
• Offer solutions, design tradeoffs, and feedback to improve the existing Remedyforce implementation on the Salesforce
• Platform while keeping to Salesforce best practice.
• Generate instructional training documents identifying how to revise email templates, update user records, and adjust email alerts to include additional email addresses