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Business Process Modeler/analyst Resume

New York, NY

PROFESSIONAL SUMMARY:

Decisive, action - oriented and results focused Information Technology professional capable of managing technology projects from concept to completion with remarkable deadline sensitivity with attention to details; offering 20+ years of experience in IT. Strong Experience with Mainframe, CRM, BPM tools - Jira, Rally, IBM BPM, BlueWorks Live, TIBCO iProcess Suite/TIBCO Business Studio, Visio, Pega Rules Process Commander. Well versed in Agile and Scrum methodologies to meet customer needs, experienced in creating Value Stream Maps, User Stories, Use Cases and Test Cases. Has experience using advanced Business Process Management (BPM) and Business Rules Engine technology to reduce time to market, improve quality, ensure regulatory/legal/tax compliance, increase sales, cut costs, and maximize revenue. Has experience in supported systems and applications upgrade, developing and improving business processes utilizing SQL, UML and BPMN 2.0.

SKILLS:

  • CRM/Siebel Certified BA
  • Blueworks Live and Business Process Manager V8.5.6
  • Lean Six Sigma Yellow Belt Certified

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Business Process Modeler/Analyst

Responsibilities:

  • Captured business requirements and modeled 'As Is' process to create a baseline for the process targeted for improvement, identify Risks & Business Control using Visio as BPM tool.
  • Facilitated modeling sessions with Process Owner and SME’s to ensure regulatory compliance and the documented processes follow the company guidelines and legal regulations.

Confidential, New York, NY

Business Analyst

Responsibilities:

  • Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly Basis
  • Presented data and conclusions to management ways to improve strategies and operations
  • Wrote SQL queries to retrieve requested datasets from an Enterprise SQL Server Database
  • Trained staff to use Continuous Process Improvement/BPM methodologies as a way to enhance existing and future processes
  • Redesigned reporting process to maintain and generate expense reporting for business partners
  • Developed improvements to existing processes to deliver improved business performance, responsible for mapping current and future state processes
  • Assisted in maintaining and updating the Sharepoint platform.

Confidential, New York, NY

Business Process Modeler/Analyst

Responsibilities:

  • Developed detail process maps in Visio and IBM’s Blueworks Live tool integrating technical functional design elements, Control Points for management assessment, and operational calendar elements for Core Retail Bank regulatory reporting and Portfolio Risk monitoring
  • Worked across functional business and technical teams to consolidate information and create final presentations to the Business Process Owners
  • Facilitated and led requirements gathering sessions utilizing Blueworks Live, Visio and BPMN 2.0.

Confidential

Telecommute Business Process Analyst

Responsibilities:

  • Designed, implemented and maintained BPM component solutions in a Pega Systems-based solution environment
  • Owned and administered team’s Pega defect’s log ensuring accurate and timely resolution of problems by applying structured development and implementation techniques
  • Mapped out end-to-end processes by interviewing SMEs & Process Owners, and by observing, reviewing existing documentation
  • Integrated the Sharepoint platform with legacy network portions to share data with different departments

Confidential

Telecommute Business Process Consultant

Responsibilities:

  • Facilitated requirements gathering sessions with business units to analyze and capture business needs to develop most efficient ways to complete business processes, and to meet audit requirements
  • Interviewed process owners and stakeholders to define, document and mapping As-Is and To-Be processes
  • Created process and SOP documentation to accurately reflect the business process steps and established process controls utilizing TIBCO Business Studio and Visio as BPM tools, and BPMN 2.0.

Confidential, Providence, RI

Business Analyst

Responsibilities:

  • Worked with business units to analyze and capture business needs
  • Identified and resolved gaps between business processes and Mainframe applications functionality
  • Defined process flows utilizing Visio, created process maps & other documents according to SDLC methodology
  • Conducted multiple walkthroughs and presentations using MS Office Suite and Visio as a BPM tool
  • Prepared standard operating procedures (SOP) as per project’s requirements
  • Used Sharepoint for business collaboration and document management
  • Assisted in migrating data from a legacy into a new system.

Confidential

Telecommute Business Process Analyst

Responsibilities:

  • All work was done in Agile and Waterfall environments, utilized IBM BPM tool Blueworks Live, User Stories & Pega Rules Process Commander (PRPC) v7.1.7 based on Pegasystems Healthcare Framework
  • Authored an array of Business Rules in Pega and Blueworks Live to shape the application according to specifications and requirements and served as group’s Business Rules SME.

Confidential, New York, NY

Business Process Analyst

Responsibilities:

  • Coordinated and documented Knowledge Transfer of a vital SR Implementation
  • Employed the Mainframe reverse engineering technique to uncover both the documented and undocumented features of the programs used to generate consumer charge rates
  • Captured business requirements and modeled 'As Is' process to create a baseline for the process targeted for improvement using Visio as BPM tool.
  • Facilitated modeling sessions with Process Owner and SME’s to ensure regulatory compliance and the documented processes follow the company guidelines and legal regulations

Confidential, McLean, VA

Business Process Analyst/Tech Writer

Responsibilities:

  • In coordination with Risk Manager contributed in assessing the potential impacts of risks on company’s business, creation and tracking of KPI’s and KRI’s
  • Utilized advanced Continuous Improvement methodologies such as Lean, Six Sigma to enhance quality and cost efficiency of the existing processes
  • Coordinated cross-functional process development, identified opportunities and improved processes by leading end-to-end Process Development steps
  • Documentation created was done according to SOX Requirements for financial and operational reporting purposes & to ensure Confidential addresses all regulatory and compliance requirements.
  • Conducted modeling sessions with SME’s and various stakeholders to work on completing regulatory compliance to ensure the documented processes follow the company guidelines and legal regulations

Confidential, Charlotte, NC

Business Process Analyst

Responsibilities:

  • Provided application-wide process analysis with expertise in different technologies and business areas and proposal of solutions
  • Facilitated working sessions to capture business requirements and model current state using IBM’s WebSphere Business Modeler and Visio as BPM tools
  • Applied strong analytical skills, facilitated modeling sessions comprised of cross-disciplinary technical and architectural partners and representatives from various lines of business.

Confidential, Basking Ridge, NJ

Business Analyst

Responsibilities:

  • Defined solutions (requirements, designs, services, recommendations) to business/systems problems
  • Documented business processes, data flows, requirements; responsible for the development, maintenance, management and delivery of technical information and documentation to the appropriate audience
  • Interfacing with management, users and information technology professionals to create and track KPI’s, KRI’s and create required documentation (BRD, FRD, RTM, SRS, etc…)
  • Designed and developed multiple Use Case diagrams according to UML standards, generated Test Cases based on Use Cases and Sequence Diagrams
  • Developed wireframes, interface mockups and page prototypes.

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