SUMMARY

• Over 11 years of IT experience and 9 years as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integrationpatterns and deployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S- Controls,Force.com IDE, Eclipse with SOQL, SOSL and Plug-in.
• Good understanding on Vlocity data model for communication industry
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Proficient in dealing with functionalities related to sales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight in to the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the FinancialDomain
• Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles.
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and productionenvironment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
• Created customized UI as per the client and application requirements using Visual force.
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, MassDelete, Informatica.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automatedalerts, field updates and Email generation.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.combased development enhancements and implemented lightning applications from the scratch.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Knowledge to work on Salesforce Wave Analytics product.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Macintosh, Linux, Unix

WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, JQuery, OOD.

Version Control Tools: CVS, Clear Case, Subversion, VSS

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Technical Architect

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• In-depth knowledge of BA fundamentals, tools, and best practices
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Shape integration architecture solution using Cloud integration patterns and services with other third-party solutions, such as social media analysis solutions
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Responsible for all custom code development across our 600-person Salesforce org (Sales Cloud, Service Cloud, Service Console, Community, Marketing Cloud)
• Develops solutions using Sales Cloud, Service Cloud, and Marketing Cloud and Visual Force. Complies with all required Company policies and practices relating to the System Development Life Cycle (SDLC)
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential

Lead Salesforce Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Participate on daily scrum call to provide daily update on assigned work.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Custom Lightning Pages for Standard and Custom Objects.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Created Lightning Components and server-side controllers to meet the business requirements.
• Developed Apex Triggers, Apex Classes and Test Methods with code coverage of 80-100%.
• Worked on converting Salesforce classic VF pages into Lightning using Lightning components and Lightning App builder.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Worked predominantly in Agile scrum teams, you'll be building out complex business processes using native Vlocity technology and the toolkit of the Force.com platform.
• Experience designing and developing apps that access and or utilize cloud based frameworks (e.g. Heroku, Google App Engine, Amazon AWS Services/SDKs, etc.)
• Experience with database software and Platform as a Service solutions especially OpenShift or AWS.
• Configuration on Salesforce products (Sales, Service and/or Marketing Cloud)
• Developed salesforce1 Lightning apps, Components, controllers, handlers and events in the existing organization.
• Developed Visual force pages which rendered based on Salesforce1 App or Web.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed UI using CSS, XML, HTML tags, and Visual Force components and used JavaScript for front-end validation.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Designed, and developed the Custom objects, Custom tabs, Formula Fields, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Wrote batch Classes to delete duplicate Accounts and scheduled it on a weekly basis.
• Developed File and Note so that users can attach files in the form and upload them to Salesforce records.
• Written Apex Triggers to implement business logic.
• Integrated the SOAP/REST API based Web Services and Informatica for extracting the data from external systems.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created data sets using Custom Settings and Custom labels to parameterize the validation rules and also to avoid hard coding in APEX.
• Deployed components from Sandbox to Sandbox as well as into Production environments using Change Set, Force.com Migration tool
• Created connected apps within the salesforce orgs for Auth settings and assigned the Permission sets.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Worked on SOQL & SOSL query editor and Rest explorer using Translation Workbench and also performed insert, update, upsert and delete actions on records.
• Performed salesforce.com configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups and Queues.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Developed Workflow Rules and Approval Process and performed some field updates, submit approval requests, automate e-mail alerts.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Worked on Informatica Tool (Data Replication), Created Source table to target table mappings to replicate from old to new Environments.
• Provide production support on defects, new features and development on new user stories.

Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Subversion, STS, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Eclipse, Unit testing, Apex Exchange

Confidential

Salesforce Developer

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.
• Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).