SUMMARY

• 6 years of experience in analysis, design, development, testing, delivery and production support of application software.
• 1 years of experience with Java technologies and 5 years of experience in Salesforce.com CRM Platform including Lightning, Apex technologies, Sales Cloud, Service Cloud.
• Experienced in developing custom applications and solutions using SFDC Force.com Platform using Apex, Visualforce, Force.com IDE, SOSL and SOQL.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, design, development, enhancements, testing and implementation.
• Expertise in SFDC Configurations/Customizations as Administrator and Developer.
• Developed user interface, Page Layouts, Tabs, Custom objects, Validation Rules, Triggers, etc.
• Having experience on customer community like creating users and profiles.
• Extensive experience in designing various Record Types, Lookup Relationships, Master - Detail Relationships and Custom Reports as per the requirements.
• Knowledge in various fields like, Cross-Object/ Custom Formula Fields, Validation Rules, Field dependencies, Workflows and Approval Processes for automated alerts, Field Updates and Email generation per application requirements.
• Develops Integration process using Salesforce Web Services API.
• Worked with end to end Service Cloud Implementation like Case Management and CTI Integration.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
• Worked on Lead redesigning, moving from customized lead design to standard salesforce lead functionality
• Designed various report folders, extracting reports to various formats, designing Visualforce Pages, Dashboards, Snapshots and Chatter.
• Created Custom Permissions, Permission sets which are used in validation rules to overcome hardcoding of user details.
• Understanding on how to Create service resources and service crews that represent your field service technicians in Field Service Lightning (FSL) app and add details about their skills, service territories, and availability.
• Created formula fields to capture the dates the record is modified and use them in process builders.
• Experience with Lightning UI development, creating Lightning pages by using component, controller, style, helper, design, render, documentation, SVG.
• Worked on writing Apex classes along with Enabling Aura to make them available to Lightning components.
• Experienced with Salesforce.com Web Services APIs- Force.com REST based Web Services APIs.
• Worked on different data migration tools like, Apex Data Loader, Salesforce Import and Export Wizard.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Employed Data Loader to import data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform.
• Good experience in deploying code using Sandbox to Production using change sets along with IntelliJ IDE and DevOps Integration tool like Jenkins.
• Capable of writing and debugging efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models
• Expertise in Web Technologies like HTML, XML, CSS and JavaScript.
• Developed process builders that triggers the time dependent email alerts and chatter notifications
• Experienced with Salesforce.com Web Services APIs- Force.com SOAP based Web Services SAP and REST based Web Services APIs, the Bulk API and Metadata API.
• Worked on Installing Dashboard packages from App Exchange called Salesforce Adoption Dashboards
• Created over 170 dashboards for the Sales Managers of all regions to have an easy way to track the business
• Experienced on integrating salesforce and CPQ application to automate fulfillment process.
• Worked on Data Migration and updates through the tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.
• Efficiency in analyzing and creating Narrative Use Cases, Use Case diagrams, Class diagrams, Activity diagrams, Data flow diagram using UML tools like MS Visio.
• Hand’s on experience working on GitHub Repository.
• Expertise in Web Technologies like HTML, XML, CSS, JavaScript and JQuery.
• Worked efficiently on Object Oriented Languages like Java, J2EE, JSP and other Java Technologies.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.

TECHNICAL SKILLS

Salesforce CRM: Visualforce pages, Workflow rules, Approval Process, Components, Sales, Service, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types

Force.com Tools: Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, Workbench, Informatica, AutoRABIT & Change sets

Languages: SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java

Web Technologies: HTML, HTML5, XHTML, XML, CSS, JavaScript JSON, WSDL, SOAP, REST, JQuery

Database: Oracle 8i/9i/10g, MS SQL Server 200/2005.

Platform: Windows, MAC

IDE: Visual Studio, Eclipse

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

Salesforce Lightning Developer

Responsibilities:

• Performing the roles of Salesforce.com Admin and Developer in the organization.
• Gathering and documenting the requirements by interacting with the product owner and UX/UI Designer.
• Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.
• Experience in working with AppExchange applications like LinkedIn Navigator, Seismic, Groove, Reports and Dashboards.
• Developed and Application in Lightning for the customers to enter the details, written apex code to map the data from application to salesforce objects (Account, Contact and Opportunity).
• Created Error Framework Custom Object to track the backend errors by creating records in the error framework object.
• Integrated Salesforce with Oracle Financials using Salesforce Connect.
• Designing and developing SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for creating cases in Salesforce from the feedback given by commercial card users.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links .
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Experience on all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Jenkins environment and used REST and SOAP APIs to create, retrieve, Update, delete the records.
• Created Permission sets to grant more permissions to specific users.
• Worked on creating Public groups, Queues, List views and added filters respective to the requirements.
• Created Process Builders for the data to flow from one object to another upon lead conversion.
• Developed various Apex Triggers to include extra functionality and wrote Apex Classes and Test classes for the Triggers.
• Developed Apex classes along with Enabling Aura to make them available to Lightning components.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder with the new Lightning Design System.
• Developed re-usable UI components with the Salesforce Lightning Component Framework for the Document API Integration on opportunity.
• Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Enabled Aura framework by adding Aura Attributes and Aura Handlers for events to focus on Logic and Interactions in Lightning Applications.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Run APEX data loader to import/load the data into Salesforce object after these files are successfully transferred.
• Used the sandbox for testing and deployed the code using Autorabit and Change sets after testing.
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching p age content like data and images

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, Data Loader, Apex Triggers, App Exchange, HTML, JavaScript, Custom Objects, Tabs, Workflows, Email Alerts, Dashboards, Reports, Eclipse, Sandbox, Jenkins, Production environment, SSO, Sfd2sfdc.

Confidential - Branchburg, NJ

Salesforce Lightning Developer

Responsibilities:

• Experienced in performing the roles of Salesforce.com Admin and Developer in the organization.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Force.com IDE, Migration Tool, Web Services API .
• Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.
• Worked on adding Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
• Worked on creating Lightning Pages Inside Lightning Community Builder.
• Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.
• Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD).
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI .
• Experience in Unit Testing, Test Coverage and Code Review, Test Automation frame work.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Primary responsibilities included custom application development and integration.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external Web Services
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Worked on SteelBrick and salesforce integration for automating, quoting, contracting and billing process.
• Worked on maintaining, integrating and configuring with Apttus CPQ.
• Worked on Apttus configuration, Pricing, discounting, approvals and proposal generation.
• Maintained CPQ Configure-Price-Quote tool updated with latest functionality by installing Apttus CPQ releases.
• Implemented SOAP based Web Services using SAP and Informatica Power Exchange.
• Performed data migration using Informatica on demand and data loading using Data Loader, Import Wizard
• Performed Data Validation and usage of data utilities including Data Loader and Mass Delete.
• Hand’s on experience working on GitHub Repository.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Marketing Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, HTML, JavaScript, APTTUS CPQ, Custom Objects, Tabs, Workflows, Email Alerts, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc .

Confidential, Resto, VA

Salesforce Developer/ Administrator

Responsibilities:

• Involved and interacted with various business sales and marketing for gathering the requirements for CRM implementation and project estimation timelines on regular basis.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Created user roles and profiles, security controls and shared settings.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud .
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created a process for sales team to self-price certain products using price books.
• Created various Customized Visualforce pages for various business units including a page for company purposes showing a quick tax estimate.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Designed various Webpages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented Security access to the user profiles by creating Object level security , Field level security and Record level security .
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Environment: Salesforce.com platform, Salesforce Lightning, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Created pick lists and page layouts and coupled those using Record Types .
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
• Developed advanced end user web pages using HTML, Java Script and displayed Dashboards in Web Format also used custom links to navigate from one page to another page .

Environment: Salesforce.com platform, Apex, Visual Force, Data Loader, Workflow Approvals, Custom Objects, Custom Tabs, Reports, Email Services, Security Controls, Sandbox data, Eclipse IDE Plug-in, Windows XP.