Sailpoint Support Engineer/asm Resume
Minneapolis, MN
SUMMARY
- Experience on Design, Development, Implement, and educate on SailPoint build processes including code migration, Version upgrading/ patch, Installing and configuring across multiple cross platform.
- Exposure in mapping business requirements, designing customized solutions and ability to handle pressure, with strong analytical skills and ability to analyze business practices and define optimal procedures or practices.
- Experience in doing POC for any new application that is required and advise and implement/ recommend best practices that is followed and recommended by SailPoint.
- Experience in mentoring Junior team members, clients, stake holder and business team as needed.
- Experience working on SailPoint IIQ and worked on different kinds of connectors including custom connector.
- Involved on Developing custom SailPoint Rules and Workflows as per the business/ Clients need.
- Have good experience in Software Development Life Cycle Entailing Requirement analysis, design, development, testing, and trouble shooting.
- Have used SAML Tracer for debugging the issues.
- Have awareness about defining virtual hosts, configuration authentication requirements, configuring web session clients and OAuth clients etc.,
- Experience in IAM - related standards such as SAML, LDAP, Open-ID, and OAuth.
- Hands-on working experience in analyzing requirements, designing architecture, and executing projects related to Identity and Access management with SSO.
- Involved in participating in self-code review, client code review, and making and writing proper documentation as per client request.
- Experience automating user account and creating group membership.
- Experience working with other application groups and presenting system design documents
- Provide production support of identity and access management infrastructure applications.
- Hands on experience in working with workflows and customizing workflows to meet business requirements
- Development of review access application (IdentityIQ), bug-fixes, addition of new certification tools, user interface changes on business demands.
- Configured and Deployed SailPoint IIQ Connectors for various target systems.
- Hands-on with aggregation, workflows, tasks, rules and roles.
- Worked with client’s post implementation for user testing, debugging, support and maintenance.
- Ready to learn new technology and deliver the best outcome.
TECHNICAL SKILLS
- SailPoint IIQ 6.x, 7.x, Okta, IdentityNow
- Access Certification, Auditing/Reporting, Policy Management
- Policy, Role and Risk Modules, Data/Identity Warehousing
- Access Request, Provisioning, Password Management
- Linux, Windows XP, Windows 7/8/10, Windows Server
- Sun LDAP, Microsoft AD
- Tomcat, Web sphere, Web logic, Websphere
- IDE Eclipse, NetBeans
- Oracle, MySQL, MS-SQL
- Java/J2ee Technologies, XML, JSF, BeanShell, PowerShell
PROFESSIONAL EXPERIENCE
Confidential, Minneapolis, MN
Sailpoint Support Engineer/ASM
Responsibilities:
- Worked as a Senior SailPoint Developer for the ASM Production Support Team: Understanding the business requirements, code development, unit testing, confirming and validating the change requests.
- Launched Manger Certification (Annual User Access Review 2019) by developing exclusion rule and recipient rule as per the business requirements.
- Upgrade Apache Tomcat from 8.5.x to 9.0.x on all the production servers.
- Fixing IQ Service errors/warnings during provisioning of groups/roles.
- Provided solutions on the missing information of the ServiceNow tickets, which was integrated into SailPoint.
- Modified the Leaver Workflow with the changes in Sunset Identity and Sunset Delete Identity workflow and rule libraries.
- Re-designed the Rehire Workflow with a customization in the rule level.
- Developed the Identity Trigger Rule and Exclusion Rule for Mover Certification.
- Rectified null pointer exception issue for role/entitlements with the change in the Field Value Rule.
- Pruned the old/unnecessary cubes in IIQ from the OOB Task for which a rule was run before pruning to transfer the assigned roles from the old cube to the new cube.
- Automated the manual work items generated for logical applications with a provisioning rule.
- Used SQL Query to fetch the required information from the corresponding application and SailPoint table.
- Email Template Report Development for the daily monitoring of the scheduled tasks/servers and the terminated users.
Confidential, Milwaukee, WI
SailPoint Engineer
Responsibilities:
- Implemented Certification, Workflow (Provisioning Plans), rules.
- Establish and maintain governance over user access rights and approvals for requests for new access.
- Designed and implemented custom solution for end users to request IdentityIQ capabilities following proper approval and auditing process. This feature is not available to end users by out of box.
- Designed and implemented Joiner, Leaver, Information Updates, Emergency Termination.
- Functioned as the primary liaison between the business client, operations, and technical areas throughout the project life cycle.
- Managed access to applications access in Okta and active directory.
- Designed and implemented custom solution for end users to request Identity IQ capabilities following proper approval and auditing process.
- Implemented SSO by Integrating on-prem applications with Okta Infrastructure using SAML, Open ID Connect (OIDC) and OAuth 2.0 service.
- Created different Okta Sign On policies and Okta MFA enrollment policies based on requirement for application ids and different user types.
- Facilitated meetings with stakeholders to elicit business and functional requirements and perform business process analysis.
- Building and Configuring SailPoint IIQ tasks like Group Aggregation, Identity Refresh, Roles, System Maintenance, Populations, Check Active Policies, Certification Refresh, Run Rule, etc.
- Provided direct technical evaluation of third-party products for inclusion in IAM solutions and define software development processes.
- Set up an automated application user certification campaign for approval of the access and privileges for certification.
- Generated reports for each application for audit purpose.
- Setup the workflows for requesting, granting and revocation of the user access.
- Reviewed the documentation on a regular basis to ensure accuracy and completeness.
- Analyzed and communicate the viability of the solution to meet project timeline, budget and quality.
- Designed, documented, and explained the file formats for collecting the Separation of Duties (SOD) data within the application and system.
- Documented the process and setup for user to raise a request and associated workflow with it for each application in a standard format.
- Provided demos and assistance to the application team throughout the project life cycle starting from onboarding application to certifying and revoking access for users.
Confidential, Peoria, IL
IAM SailPoint Developer
Responsibilities:
- Involved in project preparation meetings with the Stake holders to gather information about project related requirements.
- Involved in the development of solution design Overview document and Technical document.
- Created Custom tasks, Custom Objects to update the entities in the system which are scheduled every week.
- Provisioning of users on Okta, monitoring the O365 / salesforce application assignment.
- Performed attribute mapping on Okta and provided support for OKTA service/help desk queue - Identifying and troubleshooting issues.
- Built Joiner, Mover and Leaver workflows to maintain user accounts.
- Involved in creating custom reports, certifications to cater various data feeds.
- Participated in all SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
- Created and Implemented static/dynamic roles, configured entitlements and policies.
- Analysis of the specifications provided by the client and help Project Manager to estimate the effort required.
- Developed Rules like Build Map, Correlation, Exclusion, Policy Violation, Policy Formatting etc., as part of connector development.
- Excellent communication skills and working on with SAML Trace, Server log files for trouble shooting the error from client end.
- Coordinated with the Service providers and identity providers during the SAML Certificate upgrade and architectural changes.
- Managed client requirements and configured SailPoint IIQ connectors.
- Configuring the Applications (Authoritative and Non-Authoritative) using AD, Flat file, JDBC and LDAP connectors to load the Identity Cubes.
- Performed Access re-certification, automatic manual remediation for applications managed by SailPoint for Employees and Contractors.
- Designed and implemented solutions which manage the Identity lifecycle of almost all applications with the enterprise, without directly controlling the identity store within the application.
- Achieved SOX and PCI compliance by building a flexible and scalable framework to provide authentication and authorization services while supporting rules/roles/languages requirements for various International countries.
- Performed unit testing and involved in bug fixing of the applications and actively involved in production related issues.
Environment: Java, Bean Shell, JavaScript, SailPoint, Active Directory, LDAP, Oracle11g, MySQL, SAML, XML, Peoplesoft, Webservices
Confidential, Cincinnati, OH
IDM/SailPoint Developer
Responsibilities:
- Ensure requirements gathered, processes defined, and use cases documented follow out of the box configuration vs. customization as much as possible
- Provide SailPoint application consulting and development support to consumer applications as required.
- Understanding Existing SailPoint Environment components, and conducted an analysis to implement all the features according to Client Requirements in Latest versions of SailPoint IIQ
- Designed, implemented on SailPoint build processes, code migration, source control and Services build used for building WAR, configuration management and solution deployment of custom components using Team Foundation Server, Eclipse and Visual Studio 2012.
- Using IIQ Console for operations such as checkout, import, connector Debug and Test Connection etc.
- Used IQ Service as part of Identity IQ for JDBC provisioning
- Performed Installation and configuration of SailPoint IdentityIQ Versions according client requirements
- Developed and Performed SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
- Participated in and/or User Acceptance Testing and bug-related reengineering efforts.
- Performed OOTB Integration with multiple applications such as AD, Exchange, LDAP, Delimited File, Workday File's and Mainframe RACF.
- Configuration of Roles, Policies and Certifications for governance compliance
Environment: SailPoint, SQL Server, Java, XML, Windows Server 2003, Active Directory, LDAP
Confidential
Software/IAM Developer
Responsibilities:
- Worked on complete life cycle, Design, development and testing using OOA and OOD.
- Used WebServices to extract patient related product data from machines and servers using WSDL, XML, SOAP using Service Oriented Architecture.
- Updated System configuration to hide certain QuickLinks (Manage Accounts) from being displayed to all users.
- Developed custom forms and workflows so that a user can request an application access via remedy integration.
- Developed custom workflows with approvals and modified OOTB workflows as per client requirement.
- Created and Implemented static/dynamic roles. Configured entitlements and policies.
- Developed Vendor Creation, Attestation and Termination workflows as part of Vendor Management.
- Developed forms, Identity Triggers, quick links, Rules, Email templates related to Vendor management thru IIQ Dashboard.
- Worked on regenerated code, through Hibernate, and created services for existing modules and tested them through JUnit.
- Implemented business logic using Session Beans, Servlets and PL/SQL stored procedures
- Designed developed and maintained the data layer using Hibernate and performed configuration of Struts, Application Framework.
- Used JSP, HTML, and CSS for content layout and presentation.
- Used JQUERY for UI and AJAX for reports display
- Created the web application using MVC pattern to manage runtime content, in the form of POIs.
- Participate in technology/tools evaluation and software technical proof of concepts.
- Used JUnit for Unit testing the application.
- Performed production support of the application in production.
- Developed and maintained ANT Scripts.
- Managed daily production issues.
Environment: Java, J2EE, JSP, Servlets, MVC, Web Logic 8.1, Hibernate Spring 3.0, Web Services, MAVEN, SOAP, WSDL, JavaScript, PL/SQL, CVS, Oracle 10gi, JUnit, UNIX, SVN.