SUMMARY:

• A 6 x Salesforce Certified Senior Software Developer/ Administrator/ Consultant with 9+ years of total experience in deploying Enterprise Level Applications, including 6+ years delivering salesforce.com CRM solutions that are secure and scalable.
• Worked on CRM Technologies across multiple domains including Insurance, healthcare & life sciences, Financial and government sectors delivering high - quality business solutions.
• Expert knowledge of the Salesforce Architecture, Data model, Security and Access Control, Org setup, Development, Configuration, Integrations, and functional knowledge of Sales and Service Cloud.
• Hands on experience with implementing Salesforce Lightning Agent Service Console, LiveAgent, Omni-channel, Communities, Knowledge and Einstein Analytics (Wave Analytics)
• Expertise in building custom Lightning pages/components using the Aura Component framework and salesforce lightning design system. Experience in Lightning web components.
• Expertise in building flexible solutions declaratively using Process Builder, Flow Builder, Approvals processes, and Workflow rules.
• Ability to deliver scalable programmatic solutions using Triggers, Asynchronous Apex, and Visualforce while adhering to Industry Standards and Best Practices and using Apex Design Patterns.
• Experience building Lightning Components that retrieve the integrations data from MulesSoft Web Service by making Apex REST callouts.
• Created and maintained dashboards with bindings on the Salesforce Einstein Analytics.
• Created Einstein datasets from using internal Salesforce data and external data sources.
• Experience working with massive amounts of data for ETL operations to sync interfacing systems in real-time and through incremental loads using Apex Data loader Informatica Cloud, Jitterbit, IBM Cast Iron.
• Upgraded existing Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Familiar with Visual studio code editor and force code development, Salesforce CLI and SFDX for deployments through Jenkins.
• Experience using Flosum from branches, master branch/repository after resolving conflicts and also from retrieved from any other organizations
• Knowledge on modern UI and JavaScript frameworks like Bootstrap 3.3, JQuery, Angular JS, CSS, HTML5, Salesforce Lightning Design System, and Google Material Design.
• Expertise with Object Oriented Design and Analysis based on Unified Modelling Language (UML) architecture, Experienced in Web Services and Integrated Google Apps in salesforce.
• Experienced in full life cycle of project development especially with SDLC (System Development Life Cycle) methodology.
• Handled multiple project efforts through all the phases of the Agile and Waterfall SDLC's and coordinated Project Management tasks, Change Release, Scope Variance, and Source Code Version Control to ensure a thorough and smooth implementation.
• Excellent interpersonal, verbal, and written communication skills. Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• I have been a key member of a high-performance team with tight budgets and aggressive deadlines. Experience working in a team-oriented, collaborative environment with teams spread across multiple locations and different time zones.
• Ability to articulate leading business issues and trends, underlying application or programming implications.

SKILL:

• Apex Coding
• Apex Web Services
• Apex Triggers
• Apex Controllers
• Apex Batchable Jobs
• Apex Queueable Jobs
• SOQL & SOSL Queries
• APEX REST
• Apex Testing
• Lightning Aura Component
• Lightning Web Components
• VisualForce
• Data Security
• User Management
• AppExchange
• Reports & Dashboards
• Process Builder
• Flow Builder
• Workflows
• Approval Processes
• App Builder
• Lightning Experience Customization
• Actions
• Page Layouts
• Profiles
• Roles
• Chatter
• Email Templates
• Salesforce1 Mobile
• Schema Builder
• Escalation Rules
• Validation Rules
• Sharing Rules
• Assignment Rules
• Platform Events
• Service Cloud
• Sales Cloud
• Community Cloud
• Health Cloud
• JIRA
• Agile methodology
• Rally
• MuleSoft
• Talend
• Postman
• Eclipse IDE
• Visual Studio Code
• IntelliJ Illuminated Cloud2
• Git
• BitBucket
• GitHub
• SVN
• ANT Scripts
• SFDX
• ChangeSets
• Jenkins
• GearSet
• Packaging
• Release Readiness checks
• SDLC processes
• Defining requirements
• Software architecture
• Application Design and development
• UI/UX
• Testing
• Deployment
• Cross-functional teamwork
• Stakeholder management
• Testing and Debugging
• Classic to Lightning migration

WORK EXPERIENCE:

Sr. Salesforce Lightning Developer & Administrator

Confidential, Los Angeles, CA

Responsibilities:

• Implemented 360 Patient View using Health Timeline, Patient Profile, and Care Team Network.
• Worked on customizing Lightning experience to build lightning pages for Complete patient view.
• Handled at migration using Dataloader into Individual Patient Model.
• Developed Lightning components to populate the clinical data.
• Developed Apex Web Services to integrate with legacy EHR integration systems.
• Configured Health Cloud Console and Service console for Case management with Omni-channel routing for web chat (live agent) and Knowledge.
• Built Case escalation rules & queues, Case assignment rules, and auto-response rules
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop the rich user interface and better interaction of pages which in turn help in sales enhancements.
• Maintenance of installed Managed Packages in Lightning.
• Explored and benefit from Lightning Web Components compared to Aura components.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved clinical data and its functionality from Third-Party API's and displayed within the lightning component.
• Designed, developed, test, and deployed custom salesforce applications using APEX Classes, Controller Classes, Batch APEX, and APEX Triggers for various functional needs in the application.
• Perform SFDC Administrative tasks like creating/modifying Profiles, Roles, Users, Page Layouts, Email Services, Process builders, Flow Builder, Workflows, Approval Processes, Reports, and Dashboards.
• Worked on Data Modeling to identify relationships between Individual objects and EHR external objects.
• Worked on Process Builder for calling the apex methods for updating the values on the fields based on the fields of other objects.
• Configured your initial Field Service Lightning settings.
• Created users for field service and assigned users to field service resources
• Created various Reports (summary reports, matrix reports, pie charts, Joint report dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as service tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with development Tools like Visual Studio Code, Bitbucket, Jenkins, Source Tree, Git, SFDX for Feature Development Process.
• Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD).
• Involved in developing HTML5 and JavaScript for client-side presentation and, data validation on the client-side within the forms.
• Followed QA process to ensure emails are rendered as insisted across all email clients and screen resolutions.
• Knowledge on Datio that is a pool of data where all the data filtration is done and ingested into salesforce with ASO/APX Services.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Data Loader.
• Worked with QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed tech lead role, worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Salesforce Lightning Developer & Administrator

Confidential, Atlanta, GA

Responsibilities:

• Handled end to end implementation for Email support service center application in salesforce.
• Configured Email to case and developed Email services to handle complex support needs.
• Developed Apex batch jobs to auto-archive spam cases and backed up relevant cases.
• Implemented APEX Triggers to populate SLA metrics as per different entitlements.
• Implemented Community Cloud for customer self-service using knowledge articles and FAQs.
• Implemented Web Chat and Omnichannel for skill-based routing amount support agents.
• Built Apex Webservice to create a case and retrieve case data from salesforce for the Confidential front end site.
• Built reusable UI components and pages with the lightning component framework.
• Helped in user management for salesforce organization which had had 63 support clients and 2000 Salesforce users (SF license users)
• Worked on various Salesforce.com configuration items like standard object changes for Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Security enhancements by modifying Profiles, Roles, Users, Page Layouts, Email Services,
• Worked with Automation tools like Process Builder, Approval Processes, Flow Builder, Workflows to auto-create and modify Tasks, and Events, Leads, Campaigns, Built Reports, and Dashboards.
• Worked on Chatter and Email integration features.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Developed Salesforce Lightning Applications using Lightning Components, Controllers, and Events and used custom CSS in the components.
• Create data flows involving various data transformations in Salesforce Einstein Analytics using JSON, XMD, SAQL.
• Analyze large volumes of data and developed dashboards using Salesforce Einstein Analytics.
• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, Workbench & Data Loader.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into Salesforce.com using Apex Data Loader 20.0.
• Conducted proof of concept for leveraging Salesforce Commerce Cloud by exploring Storefront Architecture (SFRA).
• Documented architecture providing a blueprint for site design with SFRA technical and UX components .
• Experience in all development tools (SVN, Maven, Jenkins, Ant, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Used Rest Web services to flow the Data from salesforce to Connected App. Used Force.com Web services API for implementing web services to integrate with legacy systems.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Used JIRA for to track development progress and documented in technical designs in Confluence.

Salesforce Administrator/Developer

Confidential, Sunnyvale, CA

Responsibilities:

• Worked on Sales Cloud implementation and custom quote and custom appointment solution in salesforce.
• Worked as an enthusiastic team member performing the roles of Salesforce.com Developer as well as Administrator in the organization.
• Developed Apex Classes, Controllers, Extension Controllers, and Apex Triggers in the application for various Business/Functional requirements.
• Auto converted Leads using Batch Apex and Schedule Apex on every night.
• Developed dynamic salesforce.com Visualforce Pages using HTML5, CSS, JavaScript, Ajax toolkit.
• Designed the Custom Objects, Record Types, Report Types, Formula Fields, Page Layouts, Workflow Rules, Tasks, Field Updates, Emails, and Alerts to track customer-related tasks and activities.
• Maintained Reports and Dashboards to provide fast access to key business metrics.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in the order provided to project changes by following the instructions provided by Apttus.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account, and Contact Management.
• Created Email templates, approval processes, approval page layouts, and defined approval actions on them to automate the processes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Worked with Force.com SOAP, Bulk, and REST API.
• Deployed components using Force.com Migration tool (prepared package.xml), Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances
• Performed day-to-day Salesforce.com functions for database maintenance and managed over 4,000 + user accounts and licenses.
• Setup Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment Rules, Web-to-Lead, and Auto-Response Rules.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Sharing Settings.
• Configured and tested Salesforce Sales Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.
• We have provided solutions and support for Single sign-on SSO, ensuring compliance with international security standards like SAML 2.0.
• Used Agile methodology and got a good experience in daily Scrums and sprint meetings.

Salesforce Administrator

Confidential, Santa Clara, CA

Responsibilities:

• Specified user access levels for each database segment to protect database integrity and company information.
• Created Web to lead form using salesforce HTML code generator.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components, and Visualforce Pages and Controllers.
• Developed and configured various Custom Reports for different user profiles based on the need in the organization.
• Created and deployed Several Reports using the confidential platform.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Created and used Email templates in HTML and Visualforce.
• Responsible for performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate into ongoing business activities.
• Imported accounts and contacts data through Import Wizard, Performed Data Analysis and migrated data to Force platform using Data Loader.
• Coordinated the Database Migration from SQL Server which was essential in building an entirely new and updated Salesforce CRM application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed maintenance checks, bug fixes, and resolved production issues under deadlines.

Java Developer

Confidential

Responsibilities:

• Handling client change requests and enhancements on an Agile based development platform.
• Analysis and Implementation of the New Change Requests generated by Client.
• Designing and implemented new services and plans added to the products of SFR which involved designing interactive web pages and developed the web services.
• Responsible for writing Struts action classes, Hibernate POJO classes and integrating Struts and Hibernate with spring for processing business needs.
• Created tables, triggers, stored procedures, SQL queries, joins, integrity constraints and views for multiple databases.
• Developed Ant Scripts for the build process and deployed in EAP Server.
• Developed User Interface using JQuery.
• Configured and deployed the web application using WebSphere Application Server.
• Used Web Services (JAX-WS using Axis 2.0) for creating rate summary and used WSDL and SOAP messages for getting data from different module and used SAX XML parsers for data retrieval.
• Used Java Messaging Services (JMS) for reliable and asynchronous exchange of important information such as payment status report.
• Developed Unit test cases using JUnit.
• Proactive involvement in the local environment set up where entire application is emulated on the local desktop including installation of application server, database etc.
• Designed and developed the Web pages using JSP, HTML, JavaScript and CSS.
• Used J2EE Technologies with Struts Framework.
• Implemented persistence classes and XML mapping files for Hibernate.
• Implemented action classes, form beans, helper classes.
• Deployed the application on WebLogic application server.
• Maintained all developed source code on SVN.
• Developed SQL batches for creating, inserting, and updating data in the database tables.
• Used SQL Developer for database interaction.