SUMMARY

• A highly experienced Dynamics consultant with strong Technical & Functional experience, Cloud Deployments, driving IT business CRM applications,complex transactions. Over 12 years of experience in the IT and Manufacturing industry associated with Global clients, Cloud deployments, software development, configuration, and customization. A proven leader and motivator with strong Business Analysis, Project Management expertise, combined with excellent Business knowledge.
• 12years of experience in IT with Design, Development, administrating and Business Analysis in CRM space with excellent programming skills.
• 6 full life cycle implementations in Microsoft Dynamics CRM
• Expertise in Microsoft Dynamics CRM 4.0, 2011, 2015, 2016, Dynamics 365 related technologies.
• Experience with Microsoft Power Automate,Microsoft Power Apps, Power Portals and integrating with multiple applications.
• Integrate with Azure functions from Dynamics CRM to meet various scenarios.
• Strong Command on JavaScript, Plugins, Workflows.
• Integrated with multiple external applications.
• Good exposure to entire Software Development Life Cycle phases (Feasibility, System studies, Design, Coding, Data migration, Testing and Implementation & Maintenance)
• Strong exposure and understanding of Business Strategy, Planning Implementation, Configuration and advanced customizations of Microsoft Dynamics CRM.
• Experienced in handling the production support of applications with large user base and production data.
• Excellent communication, training and people management skills.
• Have led a developer’s team and also the production support team on various occasions.
• Responsible as Designer and developer in converting SFDC CRM applications in to Microsoft Dynamics CRM.
• Currently performing as single point of contact for Microsoft Dynamics product team in order to address the new issues or business requirements. And implementing and explaining the solutions to team which are provided by product team.
• Helped Business Analysts in effort/cost estimates during RFP/implementation stages.

TECHNICAL SKILLS

Programming Languages: C, C#,VB.Net

ETL: SSIS, Kingsway Soft

Cloud: Azure

Web Related: HTML, Asp.net, XML

IDE: Visual Studio 2005/2008/2010/2013/2015/2017/2019

DevOps: CI/CD, Git, TFS

PROFESSIONAL EXPERIENCE

Confidential - College Park, MD

Sr. MS Dynamics CRM Developer

Responsibilities:

• Collection and Analysis of client business processes, Documentation, Mapping the requirements and proposing suitable changes in line with the product.
• Preparation Solution Blueprint to present a high-level understanding of the future system to the business.
• Designing systems, modules & created business flowcharts to transform business requirements into technical specifications & Integrated data from customized entity to external applications.
• Configured Systems and created wireframes for system demos with end client.
• Customized dynamics 365 application as per business needs, like create entity, views, sub grid, relationships, dashboard and charts.
• Extended the standard behavior of Dynamics 365 CRM by using Plugins, Workflows and JavaScript.
• Automated the process and integrated Dynamics CRM with other external applications using Power Automate, Azure Logic Apps and used Azure Message Queue and Azure Functions to achieve this.
• Responsible for development of Power Apps Portal which served as single point of entry for new applications by potential Students
• Handled complex scenarios of Students like Course/Program Change, Drop, withdrawal.
• Responsible for data modeling and creating relationships between custom entities (E-R diagrams).
• Used Contextual documents feature which allows CRM users to open and work onvarious office apps like SharePoint, OneDrive for Business and Office 365 Groups forany CRM record within CRM.

Environment: Microsoft Dynamics 365 CRM /CE, Power Apps, Power Portal, Power Automate / Microsoft Flow, Logic Apps, Azure Functions, Azure Service Bus, Visual Studio 2019, C#, JSON, JavaScript, fetch XML, XRM Toolbox, CRM REST Builder, Ribbon Workbench 2016, CRM SDK, Dun and Bradstreet(DnB), Campus Management, Microsoft Forms Pro.

Confidential

Sr. MS Dynamics CRM Developer

Responsibilities:

• Worked with End-Users to document the expectations and requirements.
• Implemented Broker Services for integration of data with different systems.
• Implemented Hierarchy security for control of Data visibility.
• Develop of web services to integrate external applications with Dynamics CRM.
• Extending standard behavior using Plugins/JavaScript/Workflows.
• Perform production support and resolve issues to avoid any business delays.
• Used TFS for version control and other project related documentation.
• Developed Windows Services /batch applications for regular data updates.
• Developed Complex Plugins and Workflow assemblies.
• Created Multiple Actions which will eb triggered from External Applications
• CRM/XRM Customizations and configurations.
• Worked on the CRM SDK to extend the CRM functionalities.
• Worked Extensivelyon the Plug-ins development.

Environment: Microsoft Dynamics CRM, Power Apps, Power Portal, Power Automate / Microsoft Flow, Logic Apps, Azure Functions, Visual Studio 2017, C#, JSON, JavaScript, fetch XML, XRM Toolbox, CRM REST Builder, Ribbon Workbench, CRM SDK, SSIS, Kingsway Soft,SSRS.

Confidential

Sr. MS Dynamics CRM Developer

Responsibilities:

• Gathering and analyzing business requirements, designing and implementing the best CRM technical solutions.
• Work with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies, and/or procedures
• Creation and customization of the Forms to map the business process
• Development of custom code components which includes JavaScript, Plugins, Workflows utilizing the Microsoft Dynamics CRM SDK.
• Integrate with 3rd party Applications for data accessibility
• Integrate with Financial System for Invoicing
• Design and developed Workflows and Plugins to execute workflows in Synch and Async. mode
• Interact with Business users to help them on their day to day queries and system usability
• Migrate Data from Legacy systems and help in data moment to downstream applications
• Develop of custom web applications and integrate with Dynamics CRM
• Perform production support and resolve issues to avoid any business delays
• Created/Configured new entities
• Extended the MS CRM 2013/2016/2016/ Dynamics 365 behavior using Plug-ins, Workflows
• Created many views to allow user to see exactly the information they wanted about the Leads
• Created custom SRS reports utilizing Visual Studio

Environment: Microsoft Dynamics CRM 2013/2015/2016/365 , Visual Studio 2015, C#, JSON, JavaScript, fetch XML, XRM Toolbox, CRM REST Builder, Ribbon Workbench, CRM SDK,CPQ,SSIS, Kingsway Soft, SSRS.

Confidential, NY

Sr. MS Dynamics CRM Developer

Responsibilities:

• Was Responsible for customizing the app, configuring the custom objects, standard objects, validation rules, workflow rules, sharing rules, account teams, public groups, roles, profiles, home page components/layouts, etc.
• Involved in Installation to Deployment and Post Go- Live Support
• Performed integration with CA Site minder, Entrust SSL Certificates
• Setting up DR Servers
• Created/Configured new entities
• Customizing the UI
• Extended the MS CRM 2011 behavior using Plug-ins, Workflows
• Created many views to allow user to see exactly the information they wanted about the Leads
• Creating complex visibility Rules
• Created custom SRS reports utilizing Visual Studio
• Setup security profiles and all users
• Involved in the Data Migration

Environment: Microsoft Dynamics CRM 2011, Visual Studio 2015, C#, JSON, JavaScript, fetch XML, XRM Toolbox, CRM REST Builder, Ribbon Workbench, CRM SDK,SSRS.

Confidential

MS Dynamics CRM Developer

Responsibilities:

• Created/Configured new entities
• Extended the MS CRM 2011 behavior using Plug-ins, Workflows
• Created many views to allow user to see exactly the information they wanted about the Leads
• Created custom SRS reports utilizing Visual Studio
• Setup security profiles and all users
• Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.
• Creating and customized Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities
• Involved in User Acceptance test and training the end users

Environment: Microsoft Dynamics CRM 2011, Visual Studio 2013, C#, JSON, JavaScript, fetch XML, XRM Toolbox, CRM REST Builder, Ribbon Workbench, CRM SDK,SSRS.

Confidential

MS Dynamics CRM Developer

Responsibilities:

• Involved in requirement gathering and mapping the same to the CRM solution
• Driven the sessions with the Customer and end users understanding their pain points in the existing system.
• Creating and customized Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities
• Developed .NET plug-ins for several customizations/activities to maintain data integrity and registered them with the CRM server.
• Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.
• Design of the MSCRM solution and Architecture for Volvo
• Extended the MS CRM 2011 using JS, Plugins, Workflows
• Developed Custom SSRS reports
• Implementation of the MSCRM project end to end
• Involved in User Acceptance test and training the end users

Environment: Microsoft Dynamics CRM 2011, Visual Studio 2013, C#, JSON, JavaScript, fetch XML, XRM Toolbox, CRM REST Builder, Ribbon Workbench, CRM SDK,SSRS.