SUMMARY

• 6 years of experience in SFDC Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Developer and Administrator.
• Experienced in all phases of Software development life cycle (SDLC), quality management systems and project life cycle processes.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
• Extensive experience using SFDC Administration , Creating Roles , Profiles , Page Layouts , Workflow Alerts , Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks .
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility .
• Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
• Experience in bulk Data mitigation from Excel , MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader , Import Wizard .
• Technical Knowledge about Salesforce Lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce Lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services

Salesforce Tools: Force.com API tools (Data Loader), Force.com Excel Connector, Jitterbit, Data loader, Developer Console

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script

Languages: Apex, Java, PL/SQL, UML

Operating Systems: Windows Variants, UNIX.

Office Tools: MS Excel, MS Word, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Dearborn, MI

Salesforce Developer

Responsibilities:

• Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, Developed & deployed various APEX Classes, Triggers , Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com .
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and to implement custom business logic.
• Worked on various AppExchange products according to the needs of the organization.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Designed various types Email templates for auto response to customers.
• Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.
• Working on Salesforce communities for creating Customer portal with the help of VF pages and working on lighting components also.
• Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Sales Cloud, Sales Cloud, Data Migration, Salesforce Lightning, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, Branford, CT

Salesforce Developer

Responsibilities:

• Developed Custom Objects, Custom reports and designed Visual Force Pages.
• Implemented field level security, profiles and system audit trail setup.
• Developed complex workflows and approval processes for automating business logic.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Worked on various salesforce.com standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Writing Triggers using the complex level of collections like map in map, list in map, lists, sets where the required data or conditions cannot be evaluated using SOQL.
• Worked on JavaScript in a Visual force page with the help of Actions tags.
• Worked on Flows and Process Builder to quickly deliver custom business process requirements.
• Created custom components to be used in visual force pages and visual force email templates.
• Defined Lookup and Master-detail relationships on the objects.
• Worked with SOSL and SOQL queries to get data from different related objects.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Profiles and Implemented Object level, field-level and record-level security.
• Worked on Apex triggers,Classes.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential, New York, NY

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked as an architect to finalize architecture specifications, and creates design as it relates to the customization and/or integration of a CRM system (Sales, Services and Repair Processing).
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom objects , custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages , Snapshots, Dashboards , and Email generation according to application requirements.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.