SUMMARY

• An astute professional with over 10 years of experience in which 7+ years of experience in Salesforce.com on Administration/Development.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages. .
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Strong Knowledge in Sales force Administration and Customization, Data Validation, Workflow Rules, Approval Processes and Custom Objects and their Relationships (Master - Detail & Lookup), Profiles and Permission sets, Sharing Rules, Email Services, Page Layouts and Data Loader.
• Excellent experience working with Salesforce.com sandbox, production environments.
• Experience in capturing, analyzing, documenting and realizing the business requirements to design on Salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Visual Workflows & Workflow rules, Approvals, Process Builder triggers, Email alerts and business logic.
• Hands on experience in Lighting App builder and Building Lighting components, framework, responsive applications for devices.
• Extensive experienced in using model -view -controller design to plan, build, and design and deploy a successful application using the Force.com platform.
• Have good knowledge of the declarative functionality of the Force.com platform, can use this functionality to create applications using the standard sales force interface.
• Have knowledge in scripting languages like HTML, XML, Java Script and software applications like, Microsoft Word, Excel, PowerPoint.
• Have extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Approval Processes, Force.com API.
• Apex classes developed by using other platform based technologies like Visualforce.
• Have Experience in Import wizards, API based tools for managing data, Data loader for the data loader for managing data.
• Have good knowledge SOQL, SOSL, Visual force, Apex, Force.com.
• Have good experience on Debug Apex scripts using system debug Logs Console to catch Exceptions and execute Governors and Limits.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-controls, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects. Lightning Web components.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Databases: SOQL, SOSL

Languages: Apex, HTML,SQL, CSS, XML

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps for Health and Supply Chain Clients.
• Created and design single page application for Health client to scheduling apt on line through Mobile.
• Responsible for connecting the Sales and Service clouds with marketing cloud using Marketing cloud.
• For testing connect and use the connecting use cases to see the connection is built right between the Sales,Service and marketing clouds.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications
• Various pricing factors like variance pricing, volume based pricing, attribute based pricing has been configured.
• Configure the complete attribute based pricing and Price Matrices.
• Configured products, catalog, catalog hierarchies, bundles, bundles with bundle, price, lists across all products.
• Configured complete PLI with different charge types and charge type criteria combinations for all the products and services by using Salesforce CPQ pricing tools.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Customized Salesforce CRM beyond native functionality with Visualforce and Apex code as per the requirements.
• Integrated Salesforce with Mule soft to connect with enterprise applications in the cloud and on-premise.
• Developed Test classes and maintained the proper code coverage to deploy into the production boxes.
• Created custom controllers and controller extensions while developing Visualforce pages.
• Developed the Apex Triggers to ensure the correct data entries into the system.
• Created Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Strong experience in implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Experience with Salesforce security model, permission sets, record types, and configuration of page layouts.
• Data migration and updates through the Apex Data loader in Sales force.com.
• Co-ordinate with the test team and provide the application flow demo before the test team start the System Testing.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes and Schedulers.
• Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals.Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Used the sandbox for testing and migrated them between Sandbox and Production environments for final implementations.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Components & Controllers), Workflow & Approvals, Reports, Email Services, Security Controls, Force.com Explorer, Apex Triggers, Salesforce.com Data Loader, Eclipse IDE, Custom Objects, Custom Tabs, SOQL, CPQ.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Maintenance of installed Managed Packages in Lightning using Apex.Experienced in using Data Migration tool called Data Loader.Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, Apex Language, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com functionality.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow
• Configured List Views, Custom Reports & Dashboard.
• Set up Data Security for the users
• Used Data Loader to Import Data from Legacy system.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments.Deployed the code from Sandbox to Production using Eclipse and Change Sets.
• Designed and maintained different environments, included Development, Test and Production.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows into the test and prod boxes to make them in Sync.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Components & Controllers), Workflow & Approvals, Reports, Email Services, Security Controls, Force.com Explorer, Apex Triggers, Salesforce.com Data Loader, Eclipse IDE, Custom Objects, Custom Tabs, SOQL.

Confidential, Chicago, IL

Inventory Coordinator promoted to Assistant Manager

Responsibilities:

• Lead and manage a team consisting of 45 employees. Manage team productivity, sales performance, operations, visual and merchandising, and career development. Support and focus team efforts in achieving and exceeding all sales goals, productivity in all facets of the business.
• Successfully ran 2 Chicago locations and centralized warehouse. Was involved with hiring for all position across the locations, including leadership role. Increased year over year performance in each location and exceeded budget by 4%.
• Received a 95% or higher score for our internal audits from 2011-2012, Increased revenue with a year over year growth of 6% in 2011.
• Developed a one on one document that highlights the associate’s current/past trends in regards to sales metrics, developmental opportunities and recognition for excellent performance. Which has been adopted and utilized in other locations in the market and region.
• Analyzed Current spend and evaluate current suppliers. Consolidate spend across supply base to create leverage, analyze purchasing trends and develop sourcing alternatives. Identified new high potential suppliers on global basis.
• Monitored current category market conditions, technology roadmaps and identified supply/demand challenges & opportunities.
• Developed KPM for chosen supplier relationship and negotiate on multiple variables to award longer-term strategic contracts that result in significant cost reduction and improved service levels by creating competitive environments to support negotiation strategy.
• Managed respective supplier relationships and performance by resolving dispute and drove continual cost reduction and avoidance initiatives through ad hoc price negotiations, managed demand base consolidation where possible.

Environment: SAP, Oracle, TMS, WMS, MS Access, Retalix, ICargo, VMuse, Blujay Solutions, TLP, Fourkites.