SUMMARY

• Experienced in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business Experienced with Symantec Datacenter Security. Symantec endpoint protection deployment and administration experience.
• Successfully migrated 1800 user mailboxes from Exchange 2010 to Office 365 to create a hybrid deployment for the business
• Good knowledge and experience in OneDrive.
• Email from IBM Lotus Notes to Office 365, use the Microsoft Online Notes.
• Responsible for design, change configuration and deployment of Virtual and physical servers.
• Experienced in Windows Server 2003/2008/2012/2016. Worked Microsoft Exchange 2010/2013, Microsoft SharePoint 2007/2010/2013/2016 and Microsoft Lync 2013.
• Inspector (MONTI) application to evaluate how much data needs to be migrated from a customer's Lotus Notes environment to Office 365
• Experienced in Team Foundation Server, VSO and GIT hub as version control software
• Worked with the migration team for migrating Exchange users to Office 365.
• Understanding of Storage Solutions (SAN, NAS), Nimble, Nutanix, HPE 3PAR, NetApp, SSD, DAS, iSCSI etc.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
• Assigned and revoked licenses to user accounts for services within Office 365
• Proficient in Microsoft Tools like COSMOS, Sangam Workflows, Code flow, Sqlizer.
• Utilize PowerShell for administration tasks and process automation. Design and implement Azure AD, Azure AD Connector, AD FS, OCS to Lync 2010, SCCM and Exchange 2007 to be migrated and in coexistence including Multi - Forest Active Directory and Exchange migrations, Migration of Exchange servers, Migration to Office 365.
• Respond to Service Desk tickets via email, phone, and Skype
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Utilized Sync for mobile device connectivity for users both on premise and in Office 365 environment.
• Good understanding of Endpoint Threat Detection and Response platforms.
• Working experience of Automation & Configuration management tools, chef, SALT, Ansible, Chef, puppet.
• Monitoring devices with HP-OV, MOM, Syslog, SCOM, Netflow, Wireshark, MRTG, Moogsoft, New Relic, OpenNMS, Nagios, Nimsoft, NetIQ & Net-Saint.
• Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools. Windows 7, Office 365 and Windows 10 deployment, troubleshooting, installation, ghosting and back-ups.
• Excellent team player with effective communication and proven ability to work independently.
• Configured ADFS Server for single sign-on functionality.
• Created OneDrive for Business deployment for all users and teams. Migrated data from local network drives
• Support the deployment of Office 365, and performed support duties after migration.
• Setup OneDrive and verify syncing, troubleshoot issues with OneDrive
• Provided support for all activities related to cloud and infrastructure on the x86 platform architecture for all types of servers and Operating Systems for clients.
• Resolved Office 365 tasks with the use of PowerShell.
• Create and manage all necessary documentation including system standards, run-books, CMDB, Knowledge Bases (KBs), topology etc.
• Worked on business intelligence & analytics tools like Microsoft PowerBI, Tableau, Qlik, Alteryx, Micro Strategy.
• Migrate user mailboxes to Office 365 in batches and run reports on batch progression.
• Provided System Administration via (Log Me in) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
• Troubleshoot free/busy information between Office 365 and on premise users.
• Raising Change request, Incident management, Problem management through the HP Service Desk tool, Service Now, HP Service Manager and BMC Remedy.
• Experience with WebEx enterprise solutions, Web Conferencing, Instant Online Meetings, Video webinar tools like join.me, zoom.us, GoToMeeting.
• I worked as a SME (Subject Matter Expert) for Windows servers.
• Created batches for user accounts and utilized PowerShell to move user mailboxes to Office365, then monitored moves via migration reports. End-user support, problem identification, problem resolution, and consulting experience.
• Experienced with Privileged Access Management tools like One Login, CyberArk, Centrify and Beyond Trust.
• Experienced in Cisco IronPort and Cisco Email Security Email Encryption.
• On call for 24/7 support for global corporate setting including offshore vendors.
• Constructed hierarchical architectures for file storage and sharing in multiple OneDrive for Business accounts
• Implemented Office 365 Tenant implementation with Azure AD Connect and ADFS for Single Sign-On.
• Working knowledge of LDAP, WDDM, KMDF, WDM, Direct-X and other driver technologies
• Provided expert support in the planning, requirements gathering, implementation of data migration and configuration of Office 365.
• Knowledge and hands on experience with LAN/WAN, access point and WLAN support and network design.
• Identify, recommend, coordinate, and/or conduct informal/formal training sessions to deliver timely knowledge to support teams regarding technologies, processes or tools
• Worked and resolved issues on Azure AD relating to Office 365 identity and user permissions
• Knowledge of Dell and EMC storage solutions (ex. EqualLogic, Power Vault, Dell-EMC Rackservers etc.), Cisco UCS, HP ProLiant, IBM, Fujitsu, routers and switches.
• Utilized Windows Azure to synchronize local password to domain for Office 365.
• Experienced in Microsoft Office 365, Novell, Sail Point, LANDesk, Spice works, Dell Open Manage, Solarwinds, Manage Engine, HP Server Automation (HPSA), PowerShell, WMI, VBScript, Python, Go & NetBackup.
• Handling Security Patch, hotfix, service pack, Software deployment, H/W & S/W inventory reports Management through MS SCCM/OSD (System Center Configuration Manager) Server & SMS.
• Experienced in ITSM/ITIL processes, delivering against aggressive SLA & schedules in a fast pace enterprise environment.
• Configured DirSync and ADFS for Active Directory synchronization and single sign-on with Office 365.
• Defect tracking and Reporting Using Product Studio and TFS (Team Foundation server) and XTS (Microsoft distributed cluster management and reporting platform).
• Worked on deployment of hybrid Office 365 environment with upgraded Exchange 2013 environment.
• Created a program to build brand ambassadors out of OneDrive and Outlook.com fans and expert users.
• Hands on experience in backup and recovery tools like Veeam, Commvault, Acronis, Unitrends, Cohesity, HPE SimpliVity, Nimble Storage, Tintri.
• Utilized SharePoint to maintain backup and migration process improvement feedback for Office 365 Managing Distribution Lists.
• Maintained documentation for all the deployment related steps of the Microsoft O365/Exchange and Messaging-computing environment.
• Short Term Engagement during migration from Lotus Notes to Microsoft Office 365
• Experience working in datacenter environments, building and operating large IT infrastructure.
• Hands on experience in Microsoft Project Server 2010/2013/2016.
• Successfully migrated all System Center Configuration Manager (SCCM) 2007 to SCCM 2012.
• Knowledge of different flavor of Linux/Unix system & an interest in complex problem solving.
• Strong understanding of networks and computer hardware architecture including maintenance and repair. Knowledge of TCP/IP, VPN, QoS, VLANs, and networking protocols.
• Performed Exchange 2007/2013 Server management with advanced trouble shooting of hardware & Office 365 applications.
• Managing, Delegating, replication and migration & troubleshooting of Active Directory & Azure AD.
• Deploying Windows 7, Windows 10 on user computers.
• Efficiently worked on troubleshooting installation, network connectivity, certificate validation, DNS Record issues, and integration issues with Lync and Office 365 products.
• Performed various Office365 administrative roles in Exchange Control Panel (ECP), Skype for Business (SFB), Password management, Exchange and Security management.
• Working knowledge of support & Administration of HDP & Big Data products like Ambari, HDFS, Map Reduce, Yarn, Spark, Pig, Hive, Storm, Couch base, NoSQL, Spark, Kubernetes, HBase, Kafka, Knox, Ranger, Zeppelin, Apache Hadoop, Cloudera, IBM Softlyaer, Blue mix, Hortonworks, NiFi, Salesforce.
• Configuration & Maintenance of Web server and FTP site through IIS.
• Server Migration Windows Server 2008 to Windows Server 2012 and Windows 2012 to windows 2016.
• Using AD tools - ADSI, LDP, Replication Monitor & Disaster Recovery tools.
• Involved in server, policy store and key store configuration file backups of LDAP.
• Installed on premise servers for single sign on and directory synchronization.
• Worked with external/internal customers, & co-workers. Working in 24X7 Shift.
• Ability to thrive in a fast-paced, high-intensity, Agile Scrum teamwork environments.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Office365 Engineer

Responsibilities:

• Designing, migrating for all Freddie Mac Office 365 Services for Azure, Exchange Online, Skype, OneDrive for Business, Teams, Dynamics 365 CRM and technical lead on Office 365 project Working on Microsoft AD Integration with Microsoft O365 Cloud/Microsoft Azure Active Directory.
• Installing and configuring Linux / SUSE / RHEL / CentOS/ Ubuntu.
• Worked on deployment of hybrid Office 365 environment with upgraded Exchange 2013 environment.
• Troubleshooting various mail flow and message tracking solutions using 0365 ECP and server 2010 ECP Administrator console.
• Deployed Azure AD Connect and performed Office365 tenant validation.
• Responsible for developing Microsoft External Business Partner to collaborate within Microsoft Teams product
• Management the Exchange 2007/2013 Servers. Performed advanced trouble shooting of Exchange 2007/2013 server hardware & Office 365 including mail routing issues.
• Provide one on one support and training for SharePoint and OneDrive for Business
• Assigned and revoked licenses to user accounts for services within Office 365.
• Administration and management of Mailboxes and troubleshooting Exchange components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information).
• Migrated ADFS 2.0 server farm to ADFS 3.0.
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365.
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online).
• Managing Schema, FSMO Roles, Domain Trust, Sites and Services, Security, DNS, DHCP, Replication, Group Policy, ADFS & SSO.
• Managed and configured Microsoft's Office 365 Azure directory.
• Testing of above features using C#, Bot emulator, ngrok, Microsoft Teams Client etc.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Worked as an Office 365 Consultant, providing technical consultation to the customers. Responsible for maintenance of Messaging utilities including the development & support of Office 365 and Skype for Business. Maintain, install and configure third party applications on Linux and windows environment (Cloud and in private data centers).
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook Email, Calendaring & Scheduling.
• Troubleshooting of errors in OneDrive for Business and SharePoint
• Exchange to O365 migrations of 1000+ mailboxes per migrations.
• Provides guidance related to Platform as a Service (PaaS), and Software as a Service (SaaS) initiatives, projects, plans, and reviews.
• Bug Logging in TFS and Forwarding to cross functional teams
• Hand on experience of Microsoft Deployment Toolkit (MDT) and Windows Assessment and Deployment Kit (ADK).
• Supported customers having MS Outlook and Active Directory issues.
• Detailed knowledge of system security vulnerabilities, remediation techniques & Data center.
• Architect, design and implement solutions for AD infrastructure for efficiency and continuous improvement opportunities.
• Provided System Administration via (Log Me in) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies
• Executed Server health checks for proactive monitoring and maintenance of messaging infrastructure. Duties included troubleshooting all 2nd and 3rd Level email, SPAM and Outlook client related issues.
• Microsoft Office Suite; Word, Excel, OneDrive, and Outlook, data entry, and electronic health records
• Monitoring and performance tuning for both AD and Windows operating systems including connectivity, synchronization, replication, net logon, time services, FSMO roles, schema, NTDS database partitions, AD Backup and Recovery, ADFS, certificate authorities and trust relationships.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about 30, 000 mailboxes across the globe.
• Provide operational guidance and serve as a central escalation point for all Microsoft server related technologies such as, but not limited to: Active Directory, Group Policies, AD Trusts, AD Sites and Services, Microsoft Identity Manager.
• Peer code review and code walkthrough for offshore team using code flow and recommending new and improved design patterns, as necessary.
• Strong technical knowledge and experience with both Microsoft Windows 2012 and 2016 Servers.
• Build, test & validate the hardened image on multiple platforms including VM (VMWare) & Physical servers
• Support Office 365 implementation by working to add new features and resolve issues escalated by the help desk.

Confidential

Office365 Exchange Engineer

Responsibilities:

• Office 365 -- advanced troubleshooting, implementing new features
• Evaluating and integrating new operating system versions, drivers and hardware.
• Provides technical expertise for system transitions, migrations and consolidations.
• Testing software updates and patches.
• Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments.
• Experience with Office 365 Cloud-Based Technologies.
• Conducting system analysis, configuration management and develops improvements for system software performance, availability and reliability.
• Supported services for Microsoft related technologies: Windows Server, Exchange, SQL, Office365, etc
• Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary.
• Experienced of leading the engineering to migrate a Large/Complex on-prem environment to O365.
• Windows 10 Deployment on user’s computer by using SCCM 2016.
• Worked on enterprise monitoring solutions, like ScienceLogic, HP SiteScope, Dynatrace & SolarWinds.
• Office 365 (User, Groups, Mailbox and policy management).
• Worked in HP, Dell & Cisco blade servers and storage boxes.
• Responsible for Identity Management, Certificate Services (PKI) tools.
• Worked on vRealize and vCloud Suite.
• Working with Exchange online, Email Routing & ProofPoint.

Confidential - Chicago, IL

System Engineer

Responsibilities:

• Understanding of information security principles and IT infrastructure including operating systems, applications, communications and network protocols.
• Performing ongoing performance tuning, hardware upgrades and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Designing, installation & support which include, server management, VMware vSphere, MS Active Directory Federation Service, McAfee EPO, Enterprise Storage, and Enterprise Backup services.
• Experienced in administering and maintaining Microsoft Windows servers core components (i.e. GPO, DNS, DHCP, WINS, MS Clustering, WDS, FSRM, MS iSCSI etc.)
• Experienced with PowerShell capabilities to support configuration
• Knowledge of the security sub-subsystems and 3rd party security products such as Oracle Identity Manager(OIM), Random Password Manager (RPM), Dell ARS.
• Good understanding of information security principles and IT infrastructure including operating systems, applications, communications and network protocols.
• Experienced with cloud provider ecosystems, including Amazon AWS, Microsoft Azure, and OpenStack.
• Knowledge of Datacenter Operations, network technologies, industry standards and audit requirements.
• Automation, monitoring, and testing using PowerShell, Shell, Python.
• Participated in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
• Experience in using Office 365 Suite, MS Azure, Azure Information Protection, Security Compliance Center, SharePoint Online, Exchange Online, and OneDrive.