SUMMARY

• Product leader with 5+ years of experience in Business Analyst/Product Management and leading cross - functional teams to deliver successful consumer web, API’s & Mobile Applications.
• I have worked in various roles within software development, which has given me a business/functional/technical understanding of different technologies, strong knowledge of good development practices and the importance of incorporating user feedback early and often to build great products. With an eye for quality and keen observer of people’s strengths,
• I bring the best out of each person to collaborate in solving complex problems.
• I value the voice of the customer and work hard to align business goals and customer needs by defining a road map, creating and prioritizing the backlog.
• Specialties Include: Software Product Development, Agile and Scrum, growing and leading high performing teams.
• Extensive experience in product management, business analysis, implementation, quality assurance and process improvement.
• As a Business Analyst with expert proficiency in Business process modeling, business requirement gathering and continuous process improvement in the Banking and Retail Industry.
• Proficient in Agile, Kanban/Scrum, and Waterfall Software Development Life Cycle (SDLC) methodologies and from Kick-off to Go Live for 4 projects.
• Experience with SOPs, business process mapping, UML, use cases, test cases, scrum, product backlog, sprints, user stories, entity-relationship diagrams (ERD), data modeling, glossaries, "as-is", "to be”.
• Validating test cases in Continuous Integration (CI) environment and developing CI plans.
• Work closely with development teams to articulate product needs, user stories, and acceptance criteria and to provide timely feedback.
• Expert with tools such as: Rally, SharePoint, MS Visio, VersionOne, JIRA, Confluence, & MS Office.

PROFESSIONAL EXPERIENCE

Product Owner

Confidential

Responsibilities:

• Worked with business stake holders to understand, analyze, evaluate the business.
• Co-locate with scrum team and serve as the customer proxy for solution and drive iteration content for prioritized stories.
• Solely responsible for accepting stories into the baseline, including validation that the story meets criteria and persistent acceptance tests
• Worked closely with stakeholders from the organization to understand their needs and deliver them in timely fashion.
• Lead the project of hosting APIGEE Proxy’s into Google cloud.
• Detail oriented with the ability to organize and prioritize tasks to ensure timely delivery of the sprint and work effectively in a cross functional organization
• Assist product manager in the identification and resolution of functional business or technical spikes.
• Working with External vendors (Blackhawk & InComm) to implement their API’s with Delta API’s for the Delta Mobile APP.
• Leading the Apigee Team in building and delivering Apigee Proxy internally and to external vendors.
• Partnering with developers and business stakeholders to define product enhancements, new features, bugs resolutions.
• Maintaining product backlog for applications and prioritizing based on customer/business values.
• Lead PI Planning of the team for estimates what will be delivered and highlight their dependencies with other Agile teams.
• Documenting all known bugs from previous releases and writing users stores to Kanban board.
• Experience in leading effort from migrating existing applications into AWS.
• Maintained the Sprint Burn down and Release Burn Down Charts using JIRA.
• With using Confluence created roadmap s, created notes containing checklist, create a knowledge base and centralize everything in one place.
• Experience working on responsive web design in, iOS and Android applications for the Delta Mobile APP.
• Working on wireframes and requirements to enhance the UI/UX experience by streamlining the mobile interface for Delta Mobile APP.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Headed the implementation of CI/CD pipeline for Apigee Proxy deployment and proxy creation. Onboarding consumers for the API and creating the products for Monitoring of health checks resources.
• Documented all the API’s in API Catalog tool for visibility of functional requirements of the API’s
• Led the project of migrating Jira to VersionOne for entire Delta Airlines at the enterprise level.
• Monitored the project in order to make sure the software product is delivered within set time frame.
• Hands on experience working with Rally and Confluence, tools to address business needs with respect to bridging the gap between business and the IT teams by providing a consistent method of communication flow.

Product Owner

Confidential

Responsibilities:

• Analyze user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Groom product backlog to ensure user stories are available for next three sprints.
• Facilitate daily stand-ups with the scrum team on absences of Scrum Master.
• Continuously update requirements documents as changes to user requirements occur.
• Create mockups to show users the design of the application before development.
• Review and sign off on test cases created by the QA team.
• Locally test applications developed by programmers before it is checked-in for code review.
• Led backlog grooming, reviewed UI designs, and signed off on user acceptance testing.
• Perform User Acceptance Testing (UAT) to ensure applications meet user requirements Conduct impact analysis for change requests opened by the users.
• Present sprint and release demos at the end of each sprint and release.
• Facilitate sprint retrospective at the end of each sprint to identify strengths and areas of improvement of the scrum team on the absents of scrum masters.
• Lead the project with integration with Driveway for the Safety Score of the riders.
• Facilitate sprint planning for the next sprint at the end of the current sprint.Complete data analysis to identify trends in the application or system.
• Review performance metrics within the department and provide solutions for improvement.
• Extensively use JIRA to plan, track and close sprints for each release. Highlight any road blocks or technology issues to business users/management.
• Recommendations for and support for configuration of Agile Sprint management tools such as, JIRA, Confluence, templates.
• Working with External vendors (AllState RoadSide Assistance) to implement their API’s with Confidential API’s.
• For the Hum Application worked on the Order management using the Oracle application.
• Order management from the Confidential retail store and other distribution channels for the hum Product.
• Created Confluence pages to share documents across teams and stake holders.
• With using Confluence created roadmap s, created notes containing checklist, create a knowledge base and centralize everything in one place. created meeting notes, project plans, product requirements and work space.
• Generated reports to track team velocity, issue tracking, team work load tracking and response time tracking.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting. Maintained the Sprint Burn down and Release Burn Down Charts using JIRA.
• Conducted market research and analyzed customer business needs and requirements to prepare specified project documentation and ensure alignment with solution strategy involving 30% of cost savings.
• Work with multiple Integration teams in analyzing and resolving compatibility issues and ensure all the requirements are met.
• Meeting with project stakeholders to define terms of job deliverables and client satisfaction.
• Creating user stories to determine minimum viable product, total feature set, and workload.
• Prioritizing product feature implementation. Create burn down and runout charts to manage project and deliverable time tables.
• Establish project timelines and deliverables between functional business units. Produce requirements stating business needs for new and revised development projects.
• Engage frequently on development team scrums to facilitate discussions, story acceptance and refinement, testing and validation, design activities and decisions, and provide clarification.
• Identified organizational impediments to successful agile transformation and work with the leadership team to create effective strategies to overcome them.
• Organized and facilitated stakeholder collaboration strategy workshops that promote agile maturity across the organization.
• Developed, tracked and monitored agile metrics on things that impact value driven delivery and indicate potential problems, assisting teams in implementing solutions to those problems.
• Implement and support required business changes, aligning with business processes.
• Facilitate daily meetings with project stakeholders to review the status of Jira’s.
• Triage Jira’s and bugs to identify root cause before assigning to the developer.

Business Analyst

Confidential

Responsibilities:

• Consolidated all existing project information in SharePoint to ensure information is in a centralized location and data redundancy in the database is eliminated.
• Created SOPs, Policies and Governance artifacts using MS Office.
• Created artifacts to support ongoing projects internally and externally that support the organizations mission.
• Maintained living application/system documentation for use through the entire software development cycle.
• Supported the Solution Architecture team with existing projects within the organization regarding documentation and tracking.
• Worked cross-functionally across other organizations to increase adoption of the platform and to get sponsors for key use cases
• Worked closely with stakeholders, project managers, developers, testers and product teams in facilitating business requirements, brainstorming sessions, business rules, business process modeling, QA analysis, UAT, test-scripts, release planning, communication plan and defect tracking.
• Responsible for leading initiatives, provide consultation, analyze business requirements and play a major role in coordinating and maintaining interactions between developments, business teams and internal/external customer
• Responsible for writing well-defined users stories and developed/managed feature acceptance criteria.
• Assisted the team in accomplishing project objectives in order to keep the team focused on providing value to Stakeholders.
• Documented key project document like Business Requirement Document, Technical Requirement Document and Requirement Tractability Metrics.
• Facilitated user support and coordinated resolution of issues which included change management, root cause analysis, and appropriate escalation to higher management.
• Responsible for working with UI/UX development team to make sure portal screens are designed and developed with strong emphasis on user experience and ease of use.
• Worked with development and QA teams to ensure that the requirements are clear and understood.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams, Wireframe prototypes and documenting them using Microsoft Visio.
• Collaborated with cross functional teams to assist in defining the releases and sprint backlogs, performed scrum ceremonies, developed white board for sprints, facilitated creativity and empowerment, and ensure full visibility.
• Responsible for reporting on project and program metrics, reporting on project progress and status, coordinated projects and resources, oversee high-level process and software design for Unclaimed Property.
• Created monthly financial reporting, KPI reports, financial metrics and other ad hoc reporting as requested by management.
• Reviewed milestones and project deliverables to ensure compliance with project goals.
• Created project status reports for high level executive meetings.

Business Analyst

Confidential

Responsibilities:

• Prepared reports for management and research projects using Microsoft Excel and Visio.
• Responsible for collection, organization, analysis interpretation of different types of data through client interaction and delivered recommendation reports and business plans.
• Provided creative alternatives and recommendations to reduce costs and improve financial performance of the tracking system.
• Identified company customer service performance metrics or (KPI)s to compare with industry standards with the goal of continuously improving performance of customer support teams.
• Provide accurate translation of business requirements into functional requirements.
• Analyzed business requirements and perform current/target/gap/impact analyses.
• Gathered critical information from meetings with various stakeholders and produced useful reports.
• Develop metrics to determine future strategies .
• Worked closely with Operations, IT, Management, Accounting teams.