SUMMARY:

• Certified Salesforce Developer and Administrator with 5 years of experience and in - depth understanding of the Salesforce ecosystem, and CRM processes.
• Proficient in Salesforce.com setup, administration, configuration, customization, user management, AppExchange, Managed Package, data migration, data mapping, third-party integration, configuration of omni channel for live chat and implementation including aura and Lightning web component.
• Capable of working closely with development, QA, and business teams to achieve demanding objectives and building productive relationships with all product stakeholders.
• Experience working in Agile workspace, following tight deadlines, and working on multiple deliverables.
• Consistently demonstrated capabilities of taking ownership and successfully delivering business objectives utilizing communication, planning, problem solving and prioritization skills.

TECHNICAL SKILLS:

Salesforce CRM: Visualforce pages, Workflow rules, Approval Process, Components, Sales, Service, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types, Omni-Channel

Force.com Tools: Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform

Languages: SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java, jQuery

Web Technologies: HTML, HTML5, XHTML, XML, CSS, JavaScript JSP, WSDL, SOAP, REST

Database: SQL Database, Oracle

Platform: Windows, Linux, MAC

IDE: Visual Studio, Eclipse

Tools: Lightning, LWC, Data Loader, Workbench, JIRA, Putty, Eclipse, GIT, ServiceNow, Selenium, TestNG, Jenkins

WORK EXPERIENCE:

Salesforce Lightening/Integration Developer

Confidential, San Antonio, TX

Responsibilities:

• Played the role of Salesforce.com Administrator, Analyst and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Developing system integrations and process automation within the ServiceNow instance and other Information Services applications.
• Gathered and documented the requirements by interacting with different business teams.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for maintaining cases and customer support.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Force.com IDE, Migration Tool, Web Services API.
• Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.
• Worked on adding Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
• Worked on creating Lightning Pages inside Lightning Community Builder.
• Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder and Visualforce with the new Lightning Design System.
• Developed re-usable UI components with the Salesforce Lightning Component Framework.
• Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Run APEX data loader to import/load the data into Salesforce object after these files are successfully transferred also performed Data Validation and usage of data utilities including Data Loader and Mass Delete.
• Work with Release Management and Transition Management on application configurations changes.
• Worked on integrations and interfaces to and from ServiceNow and external systems to create signoff tickets for releases.
• Used service cloud on the case management standard objects (accounts, contacts, opportunities, campaigns and leads) and customized standard object Opportunities with Visual Force pages and this is the crucial object for the entire FTI Consulting.
• Defined lookup and Master-detail relationships on the objects.
• Designed and customized page layouts for the custom objects and assigned them to the different record types.
• Experience in migrating from classic to lightening, configuring omni channel for live chat and also external call outs using service now.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Worked with SOQL, SOSL queries to interact with the database in Apex transactions.
• Experience working with version control tools GitHub, creating repositories and project folders also built salesforce code from the repository.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Collaborated with product marketers to develop the right campaign messaging offers and go-to-market programs.
• Writing test classes and checking the code coverage before pushing onto production.
• Performed Regression testing by creating test scenarios and automating scripts to validate the expected and actual output and also generated reports using TestNG framework.
• Used Jenkins for deployment, once the Component merge has been done in Git and the source is ready, into the other Salesforce instance and also created test environments in Jenkins to run regression tests.

Environment: Apex classes, Triggers, Visual force, Salesforce.com platform, Force.com IDE, Sales cloud, Service Cloud, Marketing Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON, Service Now, GitHub, Apex data loader, Workflows & Approvals, Sandbox, Production Environment, Eclipse, Service Now, Omni Channel, Selenium, TestNG Framework, Jenkins, AWS

Salesforce Developer/Administrator

Confidential, Atlanta, GA

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Worked on Sales Cloud, Service cloud and Community cloud.
• Analyzed the business requirements and mapped to Salesforce. Created user Roles and Profiles, security controls and sharing settings.
• Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.
• As a part of the marketing cloud implementation worked with email studio and Social Studio.
• Marketing cloud implementation, automation of lead process.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Developed several Visualforce pages to support data collection from practices.
• Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Experience supporting Service Cloud features like Cases, Entitlements and Creating Escalation rules for different customer support group.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the accuracy of the data.
• Worked on Apex classes, controllers, controller extensions.
• Implemented marketing cloud integration with service cloud to manage cases.
• Implement Service Cloud to handle internal & external support.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Apex data loader to Insert, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked on Security Concepts like OWD, Permission sets, Roles, Public groups, Queues, Sharing Rules and Manual Sharing Rules.
• Developed UI using Visual Force Pages using Standard Controllers, Custom Controllers, Standard List Controllers and Controller Extensions.
• Developed various Apex classes, Test classes, Triggers, Visual Force for various functional need in the application.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.
• Involved in customizing Salesforce CRM for generating web-to-leads and web-to-cases.
• Created Test Cases, Scenarios on analyzing requirements at each phase of testing in SIT, UAT and verified & validated in JIRA.

Environment: Agile, Salesforce.com platform, Service Cloud, Marketing Cloud, Apex Language, Chatter, Visual Force Pages, Data Loader, Custom Settings, Email Services, Web Services API, Workflow & Approvals, Custom Objects, Sandbox data loading, Apex data loader, Microsoft Excel, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries, Force.com IDE, Apex classes, Triggers, UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, CTI, Workbench, REST API, SOAP, Git.