Vice President Resume

SUMMARY

Innovative and energetic Mainframe, DEVOPS and Agile Technology Specialist with expertise in the delivery of technical solutions, application development and project management.
Extensive background in SDLC, relational database design and application integration.
In - depth knowledge in mainframe technologies.
Proficient mentoring of staff, multitasking, delivering optional organizational results in credit cards, financial, insurance, retail, manufacturing business process experience.

TECHNICAL SKILLS

Languages: COBOL, CICS, JCL, SQL, NATURAL /ADABASE

Hardware: IBM OS/ 390/370/3090 , IBM PCs

Software: MS Office Products, SNOW

Operating Systems: MVS, OS/390, Windows -95/98/2000/NT/8. UNIX

Mainframe Tools: IBM Debugger. IBM File Manager, FILEAID,File-Aid/DB2,PRO-

PROFESSIONAL EXPERIENCE

Confidential

Vice President

Responsibilities:

Perform Level 2 support for all Treasury services applications to ensure issues were resolved with little interruption to delivery of work.
Ensure accomplishment of SLA and KPIs working in partnership with Service Providers and other interacting downstream systems that ensured stability of systems.
Partners to establish, collaborate and monitor a Continuous Improvement plan to identify and remove service delivery gaps.
Monitoring and tracking activities, analyzing Issues, supporting the resolution of issues and conflicts and preparing reports and meetings.
Helping L3 to take some development efforts to automate manual process to reduce time to complete processes.
Maintained end to end view of the application and infrastructure landscape.
Work with team members to identify areas of focus, where training may improve team performance.

Confidential

Cash Processing, AVP

Responsibilities:

Performed Mainly Managing L2 Production Support for all Bulk Payments and Core Banking applications with Offshore Vendor Teams and DB Internal global teams for 24X7 support.
Ensured accomplishment of Support Service Level Objectives and KPIs working in partnership with Service Providers and Software Vendors (Fiserv - ACH PEP+, ARP SMS).
As L2 Prod Support - expertise in one or more technical domains and ensured that all associated Service Operations stakeholders were provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
Strict production gatekeeper function by reviewing the solutions coming from Application services and ensuring that nothing goes into production operation unless all prerequisites have been met and that the different component operators accept it.
Ensured and promoted ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers using ServiceNow tool.
Conducted performance tuning for jobs that were running in mainframe and replaced the automated process to avoid manual processes.

Confidential

GMOT / Clearing & Settlements - AVP

Responsibilities:

Translates functional requirements into technical requirements and design. Researches and evaluates alternative solutions and recommends the most efficient and cost effective solution for system design using different Technologies (Mainframe, TiBCO and .Net).
Performance tuning for jobs are running in mainframe for 12 hours; reduced to 2 hours to save cost.
Deeply involved in Designing and Implementing Workflow and messaging solutions.
Integrated web services into the system using Mainframe and TIBCO Business Works.