SUMMARY

• Over 13 Years’ experience in Information Technology Industry out of which nearly 10+ Years’ experience in Administration, design, migrate, create and modify Business Objects Universes, reports and repositories .
• Have extensive working knowledge of all stages of Business Intelligence Administration/Architecture and Development in finance, retail, manufacturing, insurance and healthcare Industries.
• An effective communicator with client and team members, easily interfacing between the technical and non - technical users.
• 13+ years of experience in software design, development and administration in BI Tools like, Business Objects XI R2/XI R 3/ 4.0/4.1/4.2 , Crystal Reports, OLAP, QAAWS, Xcelsius, Live Office, Data Services, Web Sphere
• 3+ years of experience as Tableau Architect, Administration, Design and Report development.
• Experience working in Finance, Insurance, Health care and Retail Industries.
• Experience in managing BOBJ installations on Windows VMware clustered environment.
• Performed upgrades, which will require a test plan and working with users in several departments to ensure testing is completed.
• Troubleshooting of data sources, Ability to navigate a highly complex environment with multiple types of data source connections (Hortonworks, Cloudera, Hadoop, SQL, etc.)
• Maintained Business Objects environment to ensure it stays up and running by providing 24/7 support
• Worked with server team to provide them with list of specifications need to build the servers for BO4.0
• Experience working on SAP HANA Admin tool and HANA Studio.
• Experience with Tableau server and data source administration, including upgrades, monitoring, troubleshooting, performance tuning, user management and change management.
• Involved in BI tool and vendor selection.
• Experienced in both strategy and tactical Bi Projects.
• End to end BI experience across full SDLC from inception to deployment.
• Demonstrated ability to bridge the gap between IT, Business Users, and Senior Management.
• Ability to develop and maintain effective relationship with stakeholders & business partners.
• Ability to effectively lead, build, deliver and execute complex global business BI initiatives.
• Effectively managed globally dispersed teams of up to 35 members.
• Managed projects to ensure the deliverables are met within schedule and budget & Quality.
• Managed a BI team from operational perspective meeting internal & external SLA’s.
• Knowledge about the development and operations side of BI.
• Experience on Linux machines. Expertise in Designing and Implementing of Security Model for BOE. Successful in implementing the three-level security in Business Objects (User Level, Object Level and Data Level Security) and maintained more than 8000 users by creating multiple Custom Access Levels and adding the users to appropriate Business Objects groups.
• Experience in upgrading the environment from BO 3.1 to 4.1 and 4.2, tested the fixed issues.
• Strong exposure to Software Project Development full life cycle and batch processing.
• Worked in the capacity of BO Administrator with BOBJ Audit and BOBJ CMS databases schema.
• Articulate with Excellent Communication skills with the ability to work under Tight Schedules.
• Experience in setting up Windows AD accounts for BO.
• Have a strong understanding of the design, development and deployment of business intelligence systems and large scale data warehouses using BI tools and commercial database platforms like Oracle, SQLServer and Teradata.
• Applied design patterns to develop BI solutions for delivery on web and mobile devices( tablets, smart phones).
• Strong Analytical, Quantitative, problem solving and organizational skills.

TECHNICAL SKILLS

Hardware / Platforms: Windows Server 2003,2008, 2012, 2016, UNIX, AIX, Linux

Technology: Business Objects 6.5/R2/R3/ 4.1/ 4.2, Crystal Reports 10/2008/2013 , Xcelsius, Tableau. SAP HANA, Qlickview,

Programming Languages: PL/SQL, VB 6.0, C,

Databases: Oracle 11g/10g, SQL Server 2000/2003/2006 , DB2, Teradata, Sybase.

Scripting Languages: JavaScript, HTML, VBScript, ASP, VBA

PROFESSIONAL EXPERIENCE

Confidential

ADM Platform Manager

Responsibilities:

• Developed the BI Strategy and a 3 year BI roadmap in alignment with the corporate goals.
• Led the tool standardization exercise to minimize the BI tools used in the organization.
• Leading geographically dispersed team of 20 employees including onsite and offshore resources.
• Created cross functionality collaboration.
• Conducted personations for the senior leadership to communicate the status and escalate any issues requiring their intervention.
• Meeting SLA’s to deliver the reports to business users.
• Managed the day to day engagement with vendor in defining and establishing BICC.
• Developed project plans, prepared a schedule and ensured work according to same.
• Coordinated with different stake holders and management for execution of project appropriately.
• Maintained good working relations with all key teams of organizations.
• Assisted project teams and provided an overview of project working.
• Analyzed all issues in Business Intelligence programs and resolved the problems.
• Provided support to end users and resolved the issues.
• Worked with Load Balancer Team, to distribute the request load equally between all the CMS servers and tested the FAIL OVER functionality
• Worked with vendor to in creating tickets for any bugs/issues found.
• Created scripts to bounce the services periodically.
• Created scripts to automate the odbc update process.
• Worked with application dev team to design and create new tools to achieve audit reporting.

Shared Analytics Support Lead.

Confidential

Responsibilities:

• Day to day operations of the reporting environments. Respond to and resolve assigned support tickets on Business Objects issues in XI3.1 and BI 4.0, Tableau environments within defined SLA's
• Installed and configured Tableau dashboard with silent features.
• Created Server Architecture and analyzed scheduled related issues.
• Documented and maintained system designs and tableau technical specs.
• Established Tableau Security and back-up and restore process.
• Created and managed Tableau sites, projects and workbooks, groups, data views, data sources and data connections
• Provided Tableau support to end users.
• Documented standards and best practices for development, administration and use of the tableau platform/application
• Developed detailed system test plans, execute system test cases and provide issue tracking and consolidation
• Good understanding of Tableau Architecture, Administration and Development.
• Developed detailed system test plan, execute system test cases and provided
• Resolve customer complaints with software and respond to suggestions for software modifications or enhancements
• Vendor interaction via SAP Marketplace and with Technical Quality Manager on technical issues and problems requiring vendor support
• Assist in the planning, design and implementation of the Business Objects upgrade from v3.1 to v4.1
• Identify and report problems in new and existing software
• Recreate software problems to facilitate solutions
• Good knowledge in setting up loads for Business Objects Webi Processing Servers.
• Worked on optimizing job servers for load distribution.
• Worked with troubleshooting daily report issues which includes validating/testing the fix for the software problems
• Performance management and capacity planning for BI 4.0 upgrade (reviews performance statistics, sets thresholds, understands future demands)
• Work with AD teams to determine approximate sizing of new reporting applications, assess fit into the existing shared environment
• Recommends upgrades/additions to the environment to support new requirements and coordinates implementation
• Identify the servers for 3.1 Installation, Decluster the server without Apache Tomcat installation.
• Test CMS and CCM of independent servers, Performed Parallel installation BOXIR2 and BOXIR3 on a Clustered environment.
• BO Upgrade from XIR2 to XIR3 and XIR3 to 4.1 and 4.1 to 4.2 and also responsible for applying service pack and fix pack to BO installation and also deployed WAR files after upgrade.
• Validated the installation by checking the public folders, Reports in Personal folders, Groups, Row level security, Scheduling and by running some sample reports.
• Created repository and security domain with user groups and security implementation.
• All the Scheduled report jobs were built and maintained through Info view. Output destinations include email and user BO Inbox in various formats such as PDF & Excel. Prior to the installation of BOXIR3.1.
• Involved in the Single Sign-On (SSO) application team for the Operations Updates project and used the
• Worked on creating Growth Metrics Dashboard using Tableau.
• Created scripts to monitor server CPU and SAP services memory thresholds.
• Created scripts to add users to the platform.
• Created scripts to automate the server restart weekly/monthly.

SAP BI Architect/Administrator

Confidential, Boston

Responsibilities:

• Extensively worked with servers and server configurations and on distributed servers.
• Designed SDLC life cycle infrastructure for BO platform, installed BO 4.0 and clustered it on windows server.
• Tested BO 4.1 for bugs and successfully migrated XOR 3.1 environment to 4.1.
• Expertise in using Import Wizard for taking backup’s of the universes to BIAR file and migrating the Universes and Reports between different environments like Dev, QA and Production.
• Administrating, maintenance, security management and production supporting on various platforms like Windows NT/2000/XP/98.
• Administer and supervise the BO environment by monitoring/granting permissions and rights to a vast Users located all over the world for viewing, creating and publishing reports and implement Row and object level restrictions.
• Worked with installations and upgradations in the versions within the project and worked on CCM.
• Installed and Configured BO Software on client machines and created User groups and users for PROD, DEV and TEST environments.
• Migrated from Test environment to Production environment after successful UAT.